Altigen AltiView 5.0 Manuals

Manuals and User Guides for Altigen AltiView 5.0. We have 1 Altigen AltiView 5.0 manual available for free PDF download: Manual

Altigen AltiView 5.0 Manual (65 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 0.74 MB

Table of Contents
3
Warranty

7
Hapter

9
- Installation
  
  9
  - New in Version 5.0
    9
  - Client System Requirements
    10
  - Licensing
    10
  - Installation and Setup
    10
    
    Pre-Installation Checklist
    10
    
    Installing Altiview on a Client System
    11
    
    Uninstalling Altiview
    11
    
    Auto Upgrade
    11
    
    Downgrade Procedure
    11
  - Microsoft Outlook and Outlook Express Support
    12
  - Act!/Goldmine® Support
    12
Hapter

13
- Getting Started
  
  13
  - Logging in
    13
  - Logging in Remotely Using an IP Extension
    15
    
    IP Extensions Using Microsoft Netmeeting 3.01
    15
    
    Troubleshooting IP Connectivity
    16
  - Hiding or Exiting Altiview
    16
    
    Using the Windows Tray Phone Icon
    17
    
    Resizing the Display
    17
  - Call States
    17
  - Error Messages
    19
Hapter

21
- Using Altiview
  
  21
  - About the Main Window
    22
  - About the Calls List
    23
  - Handling Calls
    24
    
    Dialing
    24
    
    Placing Calls on Hold
    26
    
    Using Call Waiting
    27
    
    Transferring Calls
    27
    
    Conferencing Calls
    29
  - Recording Calls
    32
    
    Using Account Codes
    34
  - Using Voice Mail
    36
    
    About the Voice Mail Window
    36
    
    Listening to Your Voice Mail
    37
    
    Forwarding Voice Mail
    39
  - Monitoring Extension Activity
    40
    
    Choosing Extensions to Monitor
    41
    
    Viewing the Call History
    42
Hapter

45
Configuring Your Station Settings

45
- Apply Button and OK Button
  45
- General Information
  46
  - Default Trunk Access
    46
  - Voice Mail Play Options
    47
  - Screen Pop, Audio Beep, and Auto Close
    47
  - Accessing Databases
    47
  - Color Selection
    48
  - Release IP Trunk Link Tie
    48
  - Insert Dialing Prefix
    48
- One Number Access (ONA)
  49
- Call Handling
  53
- Message Notification
  55
  - VM Groups (Distribution Lists)
    57
  - Accessing Voice Mail Group Lists
    57
- Station Speed Dialing Setup
  59
  - Adding or Editing Station Speed Entries
    60
  - System Speed Dialing
    61

Altigen Categories

Software IP Phone Telephone Accessories

Telephone Server

More Altigen Manuals

Altigen AltiView 5.0 Manuals

Altigen AltiView 5.0 Manual (65 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altiview

Hapter

Configuring Your Station Settings

Related Products

Altigen Categories