Action
Step 6
Replace the fuser. See
Does the problem remain?
Step 7
Check the RIP firmware version.
Does the RIP firmware have the latest version?
Step 8
Update the RIP firmware.
Does the problem remain?
Step 9
Restart the printer.
Does the problem remain?
Step 10
Check the printer firmware version.
Does the printer firmware have the latest version?
Step 11
Update the printer firmware.
Does the problem remain?
Unsupported third party supply service check
Action
Step 1
Check whether third party supplies are used.
•
toner cartridge
•
imaging unit
•
fuser
Are third party supplies used?
Step 2
Replace the third party supply (toner cartridge, imaging unit, or
fuser) with a genuine Lexmark part.
Does the problem remain?
"Fuser removal" on page
Diagnostics and troubleshooting
Yes
Go to step 7.
452.
Go to step 9.
Go to step 9.
Go to step 10.
Contact the next
level of support.
Contact the next
level of support.
Yes
Go to step 2.
Contact the next
level of support.
295
4064
No
The problem is
solved.
Go to step 8.
The problem is
solved.
The problem is
solved.
Go to step 11.
The problem is
solved.
No
Contact the next
level of support.
The problem is
solved.