Lexmark B3340 User Manual
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Lexmark B3340 User Manual

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B3340, B3442, MS331, MS431,
MS439 Printers
User's Guide
November 2020
www.lexmark.com
Machine type(s):
4601
Models:
230, 280, 4a0, 480

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Summary of Contents for Lexmark B3340

  • Page 1 B3340, B3442, MS331, MS431, MS439 Printers User's Guide November 2020 www.lexmark.com Machine type(s): 4601 Models: 230, 280, 4a0, 480...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Printer configuration............................10 Using the control panel............................ 10 Understanding the status of the indicator light................... 11 Selecting paper..............................11 Set up, install, and configure..............17 Selecting a location for the printer.........................17 Attaching cables..............................
  • Page 3 Print quality problems............................88 Printing problems.............................. 89 The printer is not responding........................115 Network connection problems........................117 Issues with supplies............................119 Clearing jams..............................120 Paper feed problems............................135 Contacting customer support........................138 Recycle and dispose................. 139 Recycling Lexmark products.........................139 Recycling Lexmark packaging........................139...
  • Page 4 Contents Notices......................140 Index......................151...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 8: Learn About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
  • Page 9 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.

  • Page 10: Printer Configuration

    Learn about the printer Printer configuration Control panel Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray Standard bin Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Right arrow button •...

  • Page 11: Understanding The Status Of The Indicator Light

    Learn about the printer Control panel part Function Indicator light Check the status of the printer. Select button • Select a menu option. • Save the changes in a setting. Back button Return to the previous screen. Left arrow button •...
  • Page 12 Learn about the printer Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.
  • Page 13 Learn about the printer Selecting preprinted forms and letterhead • Use grain long paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid paper with rough or heavily textured surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements;...
  • Page 14 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray A5 Landscape (LEF) 210 x 148 mm (8.27 x 5.83 in.) 105 x 148 mm (4.13 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Oficio (Mexico) 215.9 x 340.4 mm...
  • Page 15 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm...
  • Page 16 Learn about the printer Paper type Standard Optional 550‑sheet Multipurpose feeder Two‑sided printing 250‑sheet tray tray Recycled Paper labels* Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.

  • Page 17: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 18: Attaching Cables

    Set up, install, and configure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

  • Page 19: Loading Paper And Specialty Media

    Set up, install, and configure Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 20 Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper.
  • Page 21 Set up, install, and configure Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading.
  • Page 22 Set up, install, and configure Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. •...

  • Page 23: Installing And Updating Software, Drivers, And Firmware

    Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
  • Page 24 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.

  • Page 25: Networking

    Set up, install, and configure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. From the Embedded Web Server, click Export Configuration or Import Configuration.
  • Page 26 Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. From the printer control panel, navigate to: Settings >...
  • Page 27 Set up, install, and configure Using the Push Button method From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start Push Button Method > Follow the instructions on the display. Using the personal identification number (PIN) method From the control panel, navigate to: Settings >...
  • Page 28 Set up, install, and configure Connecting a mobile device to the printer Note: This feature is available only in some printer models. Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information, “Configuring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices.

  • Page 29: Printing The Menu Settings Page

    Set up, install, and configure Deactivating the Wi‑Fi network Note: This feature is available only in some printer models. From the printer control panel, navigate to: Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard Network >...

  • Page 30: Secure The Printer

    Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.

  • Page 31: Statement Of Volatility

    Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.

  • Page 32: Print

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Note: This feature is available only in some printer models. Open the document, and then send or share the document to Lexmark Mobile Print.

  • Page 33: Configuring Confidential Jobs

    Print Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet.

  • Page 34: Printing Confidential And Other Held Jobs

    Print Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set the expiration time for confidential print jobs. Expiration Note: Confidential held jobs are stored in the printer until they are released or deleted manually.

  • Page 35: Printing A Font Sample List

    Print For Macintosh users Using AirPrint With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print.

  • Page 36: Adjusting Toner Darkness

    Print From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select a print job to cancel. Adjusting toner darkness From the control panel, navigate to: Settings >...

  • Page 37: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Notifications Maintenance • • Power Management About this Printer Print • • Layout PostScript • • Setup •...
  • Page 38 Use printer menus Menu item Description Displayed information Specify the information to appear on the home screen. Display Text 1 Display Text 2 Date and Time Configure the printer date and time. Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [USA/Canada EST*]...
  • Page 39 Use printer menus Menu item Description Print Determine the lightness or darkness of text images. Toner Darkness Light Normal* Dark Note: An asterisk (*) next to a value indicates the factory default setting. Notifications Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates...
  • Page 40 Use printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Disabled 5–255 (5*) Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot (Reboot always*) Error Prevention Set the number of automatic reboots that the printer can...
  • Page 41 Note: An asterisk (*) next to a value indicates the factory default setting. Anonymous Data Collection Menu item Description Allow Anonymous Data Collection Send printer usage and performance information to Lexmark. Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings.
  • Page 42 Use printer menus Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
  • Page 43 Use printer menus Menu item Description Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply page counter or view the total printed pages. Clear Supply Usage History Printer Emulations Set the printer to recognize and use the PS data stream.

  • Page 44: Print

    Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
  • Page 45 Use printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly. Blank Pages Print blank pages that are included in a print job.
  • Page 46 Use printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language. PCL Emulation* Note: Setting a printer language default does not prevent a software PS Emulation...
  • Page 47 Use printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description Print PS Error Print a page that describes the PostScript®...
  • Page 48 Use printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.

  • Page 49: Paper

    Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
  • Page 50 Use printer menus Menu item Description Substitute Size Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...

  • Page 51: Network/Ports

    Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Network/Ports Network Overview Menu item Description Active Adapter...
  • Page 52 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 53 Use printer menus Menu item Description Set WEP Key Specify a WEP password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WEP. WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal.
  • Page 54 Use printer menus Menu item Description IPv6 Assign the IPv6 router address. Manually Assigned IPV6 Router Note: This menu item appears only in some printer models. IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses.
  • Page 55 Use printer menus Menu item Description Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page. Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 Auto* Group Owner IP Address Specify the IP address of the group owner. Auto‑Accept Push Button Accept requests to connect to the network automatically.
  • Page 56 Use printer menus Menu item Description IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
  • Page 57 Use printer menus Menu item Description Enable Auto IP Assign an IP address automatically. DNS Address Specify the current Domain Name System (DNS) server address. Backup DNS Specify the backup DNS server addresses. Backup DNS 2 Backup DNS 3 Enable DDNS Update the Dynamic DNS settings.
  • Page 58 Use printer menus Menu item Description SNMP Versions 1 and 2c Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
  • Page 59 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption.
  • Page 60 Use printer menus Menu item Description Pre‑Shared Key Authenticated Configure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
  • Page 61 Use printer menus HTTP/FTP Settings Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send files using FTP.
  • Page 62 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.

  • Page 63: Security

    Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print Network Folder ‑ Scan Manage Permissions Control access to the printer menus.
  • Page 64 Use printer menus Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access...
  • Page 65 Use printer menus Confidential Print Setup Menu item Description Max Invalid PIN Set the number of times an invalid PIN can be entered. 2–10 (0*) Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted.

  • Page 66: Reports

    Use printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all files stored on the printer memory. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Miscellaneous Menu item Description Print Permission Allow the user to print.

  • Page 67: Troubleshooting

    Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer.

  • Page 68: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 69: Viewing Reports

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 70 Corporate Return Program toner 1, 2 cartridge Supported only in the Lexmark MS431 printer model. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MS331 and MS431 regular toner cartridges Item Worldwide 55B0HA0...

  • Page 71: Replacing Parts And Supplies

    Lexmark MS439 Return Program toner cartridge Item Part number Extra high yield Return Program toner cartridge 55B3X0K Return Program toner cartridge 55B300K Lexmark B3340 and B3442 Return Program toner cartridges Item United States European Rest of Asia Latin Rest of Europe,...
  • Page 72 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 73 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
  • Page 74 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 75 Maintain the printer Remove the used imaging unit.
  • Page 76 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 77 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 78 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
  • Page 79 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Page 80 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 81 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.

  • Page 82: Cleaning Printer Parts

    Maintain the printer Resetting the supply usage counters From the control panel, navigate to: Settings > > Device > > Maintenance > > Config Menu > > Supply Usage And Counters > Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
  • Page 83 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
  • Page 84 Maintain the printer Position the printer on its side. Remove the pick roller assembly. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller assembly.
  • Page 85 Maintain the printer Insert the pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 86: Saving Energy And Paper

    Maintain the printer Saving energy and paper Configuring the power save mode settings Sleep mode From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Sleep Mode > Enter the amount of time that the printer stays idle before it enters Sleep mode. Hibernate mode From the control panel, navigate to: Settings >...

  • Page 87: Shipping The Printer

    • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.

  • Page 88: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 90 “Fine lines are not printed “Folded or wrinkled paper”...

  • Page 89: Printing Problems

    Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
  • Page 90 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 91 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
  • Page 92 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
  • Page 93 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are fine lines not printed correctly?
  • Page 94 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
  • Page 95 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 96 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3.
  • Page 97 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
  • Page 98 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 99 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
  • Page 100 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
  • Page 101 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 102 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 103 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 104 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 105 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Go to step 3.
  • Page 106 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Step 2 Go to step 3.
  • Page 107 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
  • Page 108 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 109 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 110 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 111 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Replace the affected supply item. Print the document. Do the repeating defects appear? Print jobs do not print Action Step 1 The problem is Go to step 2. solved.
  • Page 112 Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 113 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 114 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...

  • Page 115: The Printer Is Not Responding

    Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
  • Page 116 Troubleshoot a problem Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.

  • Page 117: Network Connection Problems

    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 118 Troubleshoot a problem Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.

  • Page 119: Issues With Supplies

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 120: Clearing Jams

    Troubleshoot a problem If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset the supply usage counter. From the control panel, navigate to: > Device > > Maintenance > > Config Menu > >...
  • Page 121 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
  • Page 122 Troubleshoot a problem Jam locations Standard bin Multipurpose feeder Trays Duplex unit Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 123 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the multipurpose feeder. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 124 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 125 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 126 Troubleshoot a problem Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Reload paper.
  • Page 127 Troubleshoot a problem Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 128 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 129 Troubleshoot a problem Insert the imaging unit. Close the front door, and then insert the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
  • Page 130 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 131 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 132 Troubleshoot a problem Insert the imaging unit. Close the door. Remove the tray. Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 133 Troubleshoot a problem Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the imaging unit.
  • Page 134 Troubleshoot a problem Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.

  • Page 135: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 136 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
  • Page 137 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 138: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 139: Recycle And Dispose

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
  • Page 140 For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
  • Page 141 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC.
  • Page 142 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
  • Page 143 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
  • Page 144 Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 550 (MS331, B3340); 570 inputs. (MS431, MS439, B3442) Two-sided: 300 (MS331, B3340); 305 (MS431, MS439, B3442) Copy The product is generating hard‑copy output from hard‑copy...
  • Page 145 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular component: Regulatory Type/Model Number LEX-M08-001;...
  • Page 146 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 147 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 148 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 149 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 150 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 151 25 using 33 connecting to a wireless network attaching cables 18 using PIN method 26 genuine Lexmark parts and avoiding paper jams 120 using Push Button method 26 supplies 69 conserving supplies 86 genuine parts and supplies 69...
  • Page 152 121 letterhead Setup 46 paper jams, clearing selecting 13 SNMP 57 in the standard bin 122 Lexmark Mobile Print TCP/IP 56 paper sizes, supported 13 using 32 Tray Configuration 49 paper types, supported 15 light print 96 Troubleshooting 67...
  • Page 153 135 supported paper types 15 incorrect margins 96 supported paper weights 16 recycling jammed pages are not Lexmark packaging 139 reprinted 137 Lexmark products 139 job prints from the wrong removing paper jam text cut off 103 tray 114...
  • Page 154 Universal paper configuring the settings 19 unlinking trays 22 updating firmware 24 USB printer port 18 using genuine Lexmark parts and supplies 69 using the control panel 10 vertical dark bands 107 vertical dark lines on prints 108 vertical dark streaks 109...

This manual is also suitable for:

B3442Ms331Ms431Ms4392804a0 ... Show all

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