Procedure Before Starting The 9Yy Service Checks - Lexmark M52 Series Service Manual

Table of Contents

Replace the source tray controller board. See

sheet tray controller board removal" on page

Does the problem remain?

Procedure before starting the 9yy service checks

You will need to retrieve certain information. This information aids your next level of support in diagnosing the

problem before replacing the controller board.

Warning—Potential Damage: Do not replace the controller board unless directed by your next level of

Collect the history information and ﬁrmware logs (Fwdebug and logs.tar.gz) from the SE menu.

Collect the settings from the menu settings page.

Collect information from the user.

Note: Not all of the items are retrievable from the printer you are working on.

A. Collecting the history information from the SE menu

Note: Make sure that your printer is connected to a network or to a print server.

Open a web browser, type http://printer_IP_address/se, and then press Enter.

printer_IP_address is the TCP/IP address of the printer.

se is required to access the printer diagnostic information.

Click History Information, copy all information, and then save it as a text ﬁle.

E-mail the text ﬁle to your next level of support.

B. Collecting the ﬁrmware logs (Fwdebug and logs.tar.gz) from the SE menu

Make sure that your printer is connected to a network or to a print server.

Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve

the secondary crash code information using the SE menu.

Open a Web browser, type http://printer_IP_address/se, and then press Enter.

Click Logs Gzip Compressed.

Note: A logs.tar.gz ﬁle is saved to the Downloads folder. The ﬁle may take several minutes to save. You

may rename the ﬁle if a logs.tar.gz already exists in the Downloads folder.

E-mail the logs to your next level of support.

"250‑ and 550-

Diagnostics and troubleshooting

Contact the next

The problem is

level of support.