Action
Step 4
Check the controller board pins for damage, and replace if
necessary. See
"Controller board removal" on page
Does the problem remain?
Step 5
Make sure that the firmware version is the latest, and update if
necessary.
Does the problem remain?
Unsupported internal option service check
Action
Step 1
If applicable, make sure that the option cards are supported.
Does the problem remain?
Step 2
Check the controller board pins for damage, and replace if
necessary. See
"Controller board removal" on page
Does the problem remain?
Step 3
Make sure that the firmware version installed is the latest, and
update if necessary.
Does the problem remain?
Disabled port service check
Action
Step 1
a
Make sure that the cables connected to ports are properly
installed.
b
Check the cables for damage, and replace if necessary.
Does the problem remain?
Step 2
Enter the Network/Ports menu and make sure that the applicable
port settings are enabled.
Does the problem remain?
357.
357.
Diagnostic information
163
Yes
No
Go to step 5.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
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