Handling Calls And Conferences Using Multiple Device Access; Multicast Paging - Avaya J189 Instructions Manual

Advanced features

Handling calls and conferences using Multiple Device Access

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About this task
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With the Avaya Aura
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configured with the same extension number. You can use this extension number to transfer active
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calls between your devices.
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Before you begin
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Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for
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your extension.
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Procedure
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1. Initiate a call from your phone.
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2. To transfer the call to another phone, press Bridge on your phone.
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If the MDA phone that is joining the call uses a different signaling mode address family, you
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might notice the Limited Service icon appear on your device for a brief moment. After the
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MDA phone that is joining the call switches to using the signaling mode address family of
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the active call, the icon disappears.
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Related links
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Adding a participant to no hold conference
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Multiple Device Access
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Multicast Paging

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With the Multicast Paging feature, you can receive a page that will be automatically played on the
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phone. If configured by the system administrator, you can send a multicast page to a group of
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phones in the network.
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An incoming multicast page is played on the phone speaker. When the page is played, the
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Phone screen displays the Page from <group name> notification during the whole time of
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transmission.
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All configured multicast groups that you can send a page to are available in the Features menu.
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You can add, move or delete the multicast page keys from the Phone screen by the common
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customization procedure.
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Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
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calls are ignored.
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A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
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making an emergency call.
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Related links
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Customizing phone keys
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October 2022
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
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and Multiple Device Access feature, you can have up to ten devices
on page 74
on page 105
on page 119
Using Avaya J189 SIP IP Phone in Avaya Aura
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
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