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Troubleshooting
Possible cause
Can you print a test page
(configuration page) ?
If you cannot solve the problem by taking the above actions, contact your sales
or service representative.
4
Note
• Windows 95/98
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Details] tab.
D
Check the [Print to the following port:] list to confirm that the correct port
is selected.
• Windows 2000
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Ports] tab.
D
Confirm that the correct port is selected.
• Windows NT 4.0
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Port] tab.
D
Confirm that the correct port is selected.
• Macintosh
A
Click [Apple Menu], point to [Control Panel] and then click [Apple Talk].
B
In the [connect via.] list box, select [Ethernet].
52
Solutions
If you cannot print a test page, it probably indicates print-
er malfunction. You should contact your sales or service
representative.
If you can print a test page but cannot get the printer to
print when you issue a print command from the comput-
er, it probably means there is a problem with the comput-
er.
Also keep it in mind that large, complex data might take
a long time for the printer to process.
Draft 2000/06/22
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