Symbol PDT 8100 Series Product Reference Manual page 288

PDT 8100 Series with Windows Mobile 2003 Software for Pocket PCs Product Reference Guide
Table 12-4. Troubleshooting The CRD 8100-1200M (continued)
Symptom
Dial-out fails
12-16
Possible Cause
Host computer is not selected in
the ActiveSync dialog box on
the terminal.
Modem RAS connection not
allowed by host computer.
Terminal or cradle was
disconnected from the
telephone line while the
ActiveSync was in progress.
Synchronization did occur,
however the session is
configured to close immediately
after synchronization is
complete.
Location setting is incorrect.
Incorrect server phone number. Verify the phone number you
The Connection Manager
routes are incorrect.
Action
Select host computer in the
ActiveSync dialog box
Single Slot Serial and Modem
Cradles with ActiveSync
page 4-8.
Select RAS connection in the
host computer File - Connection
Settings dialog box. Refer to the
ReadMe files provided with the
host computer ActiveSync
application.
Disconnect the modem cable
for 30 seconds to hang up the
local telephone connection.
Close any open windows on the
terminal and any modem
connections.
Verify the setting of the When
synchronizing remotely with my
PC disconnect when complete
checkbox by tapping Start -
ActiveSync - Tools - Options -
Schedule tab.
Verify Dialing Locations. Verify
Dialing Patterns are correct for
your current location. For
example, enter 'G' in the 'For
local calls, dial:' field to dial
directly, or '9,G' if your
telephone system requires '9' to
be dialed first to access an
outside line.
are connecting to by looking at
the Connecting dialog boxes.
Soft reset your terminal (see
Performing a Soft Reset
page 2-34). Confirm the
connection settings
Using the
on
on