Symbol PDT 8100 Series Product Reference Manual page 287

Table 12-4. Troubleshooting The CRD 8100-1200M (continued)
Symptom
Terminal not communicating
through the serial cable.
Terminal has successfully
connected through modem, but
no data is being transmitted
over the connection.
ActiveSync fails.
Possible Cause
The serial cable is not fully
connected.
The terminal is not fully seated
in the cradle.
Communications software is not
installed or configured properly.
Modem/Serial switch not set
correctly.
Data is being transferred over
S24 radio link.
A partnership was not
established with the host
computer.
Maintenance and Troubleshooting
Action
Ensure the serial cable is
connected securely to both the
cradle and to the host computer.
Remove and re-insert the
terminal into the cradle,
ensuring it is firmly seated.
Perform setup as described in
the Communication Setup
page 4-6.
Ensure the Modem/Serial
switch is set to Serial.
Temporarily disable the radio
link to force data transmission to
use modem connection: Tap the
wireless LAN icon from the
systray on the Today screen.
Tap the Mode or General tab.
Enter an invalid value in the
ESSID: text box. Power cycle
the terminal. Verify that your
radio link was disabled (the
wireless LAN icon has a red box
with a "!" on it).
Once you have completed your
data transmission via modem,
re-enable your radio link.
Establish a partnership with the
host computer. See
Partnership on page 4-4.
on
Setting up a
12-15