Symbol PDT 8100 Series Product Reference Manual page 286

PDT 8100 Series with Windows Mobile 2003 Software for Pocket PCs Product Reference Guide
Table 12-4. Troubleshooting The CRD 8100-1200M (continued)
Symptom
Terminal not communicating
through the modem.
12-14
Possible Cause
The modem cable is not
properly connected.
The cradle is not receiving
power.
The terminal is not fully seated
in the cradle.
Communications software is not
installed or configured properly.
Configuration parameters are
lost after a cold boot (hard
reset) is performed.
Problems in the telephone lines
that prevent communication.
Modem/Serial switch not set
correctly.
Action
Ensure the modem cable is
connected securely to both the
cradle and to the telephone
jack.
Ensure the power cable is
connected securely to both the
cradle and to the AC power.
Remove and re-insert the
terminal into the cradle, making
sure it is firmly seated.
Perform setup as described in
Communication Setup
4-6.
Perform setup as described in
Communication Setup
4-6.
Connect a conventional
telephone and dial the remote
modem to verify the telephone
lines are functioning propoerly.
You should hear the remote
modem answer the call and
emit answering tones. If not,
contact the remote System
Administrator.
Ensure the Modem/Serial
switch is set to Modem.
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