Transferring Calls - Cisco 7962G User Manual

You can use these additional methods to view multiple calls on multiple lines:
If you want to...
View calls on
another line
Switch to call
overview mode

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call
without talking to the
transfer recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Redirect a call to a voice
message system
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
10
Then...
1. Press .
?
2. Immediately press the line button
Press for the highlighted line.
The phone switches to call overview mode, displaying one call per line. The
displayed call is either the active call or the held call with the longest
duration.
To return to standard viewing mode, press
the line button.
Then...
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
Press iDivert. For more information, see
Message System, page
.
and then immediately press
?
Sending a Call to a Voice
11.
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