Tracing Suspicious Calls; Prioritizing Critical Calls - Cisco 7962G User Manual

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Notify your system
administrator about a
suspicious or harassing call

Prioritizing Critical Calls

(SCCP phones only)
In some specialized environments, such as military or government offices, you may need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Want to choose a priority
(precedence) level for an outgoing call
Want to make a priority (precedence)
call
Hear a special ring (faster than usual)
or special call waiting tone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Then...
Press MCID or Malicious Call ID .
Your phone plays a tone and displays the message, "MCID
successful."
Then...
Contact your system administrator for a list of
corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Advanced Call Handling
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