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Cisco 7962G Administration Manual

For cisco unified communications manager 6.0
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Download this manual See also: Administration Manual, User Manual
Cisco Unified IP Phone 7962G and 7942G
Administration Guide for Cisco Unified
Communications Manager 6.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-12641-01

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Summary of Contents for Cisco 7962G

  • Page 1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12641-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.;...

  • Page 5: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 6 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 7 Configuring Personal Directory 5-16 Modifying Phone Button Templates 5-17 Configuring Softkey Templates 5-18 Setting Up Services 5-18 Adding Users to Cisco Unified Communications Manager 5-19 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 8 C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-12641-01...
  • Page 9 How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Access the Online Help System on the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 10 A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 11 Describes how the Cisco Unified IP Phone interacts with Unified IP Phone on Your Network” other key IP telephony components, and provides an overview of the tasks required prior to installation. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 12: Related Documentation

    Cisco Unified IP Phone 7962 Series Phone Guide • Cisco Unified IP Phone Features A–Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 13: Cisco Product Security Overview

    Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 xiii OL-12641-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 15: An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-18 • Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device.

  • Page 16: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G Figure 1-2 Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 17 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: Programmable Depending on configuration, programmable buttons provide access to:...

  • Page 18: What Networking Protocols Are Used?

    Cisco Unified IP Phones use HTTP Protocol (HTTP) transferring information and moving for the XML services and for documents across the Internet and the troubleshooting purposes. web. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 19 Cisco Unified on RTP streams. Communications Manager. For more information, see the “Network Configuration Menu” section on page 4-27. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 20 RTP streams, which utilize UDP. Related Topics Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 21: What Features Are Supported On The Cisco Unified Ip Phone 7962G And 7942G?

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.

  • Page 22: Configuring Telephony Features

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.

  • Page 23: Understanding Security Features For Cisco Unified Ip Phones

    Cisco Unified IP phones. The Cisco Unified IP Phone 7962G and 7942G (SIP) use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide.
  • Page 24 • section on page 4-25 “Status Menu” section on • page 7-3 “Troubleshooting Cisco Unified • IP Phone Security” section on page 9-9 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-10 OL-12641-01...

  • Page 25: Overview Of Supported Security Features

    Overview of Supported Security Features Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7962G and 7942G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
  • Page 26 You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-12 OL-12641-01...

  • Page 27: Understanding Security Profiles

    All Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide, Release 6.0.

  • Page 28: Identifying Encrypted And Authenticated Phone Calls

    See Table 1-4 Table 1-5 for information about these interactions. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-14 OL-12641-01...

  • Page 29: Call Security Interactions And Restrictions

    Non-secure conference Secure (encrypted Conference Member puts call on Hold No music-on-hold is played or authenticated) with MOH Conference remains secure Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-15 OL-12641-01...

  • Page 30: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.

  • Page 31: Required Network Components

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 32: Security Restrictions

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

  • Page 33: Checklist For Configuring The Cisco Unified Ip Phone 7962G And 7942G In Cisco Unified Communications Manager

    For detailed procedures and information, refer to the sources in the list. Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Task Purpose For More Information 1.
  • Page 34 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 3.
  • Page 35 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 7.

  • Page 36: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 37 “Providing Information to configure their phone options. successfully use their Cisco Users Via a Website.” Unified IP Phones. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-23 OL-12641-01...
  • Page 38 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 1-24 OL-12641-01...

  • Page 39: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Unified IP Telephony Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 40: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-9. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 41: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 42: Power Guidelines

    In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 43: Obtaining Additional Information About Power

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.

  • Page 44: Understanding The Phone Startup Process

    Cisco Unified Communications Manager Administration Guide. Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a standard startup process that is described in Table 2-3.
  • Page 45 Cisco the Cisco Unified Unified Communications Manager and other Communications information for the phone. Manager Database, page 2-8 Resolving Startup • Problems, page 9-2. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 46: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...

  • Page 47: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with BAT”...

  • Page 48: Adding Phones With Auto-Registration And Taps

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

  • Page 49: Adding Phones With Cisco Unified Communications Manager Administration

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

  • Page 50: Converting A New Phone From Sccp To Sip

    Cisco Unified Communications Manager database. Step 2 In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Step 3 Power cycle the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 2-12 OL-12641-01...

  • Page 51: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general...
  • Page 52 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 2-14 OL-12641-01...

  • Page 53: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.

  • Page 55: Understanding The Cisco Unified Ip Phone 7962G And 7942G Components

    LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current over the cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. The following warnings apply when you use an external power supply.

  • Page 56: Handset

    The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 57: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 58: Installing The Cisco Unified Ip Phone

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections. Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before...
  • Page 59 You can use either Category the Cisco Unified 3/5/5e cabling for 10-Mbps IP Phone 7962G and 7942G. connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 60 Verifying the Phone Startup Process, page 3-12 • Configuring Startup Network Settings, page 3-13 • Configuring Security on the Cisco Unified IP Phone, page 3-14 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 61: Attaching The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7962G to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.

  • Page 62: Adjusting The Placement Of The Cisco Unified Ip Phone

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.

  • Page 63: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard...

  • Page 64: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only of the handset is off-hook when the phone powers up.

  • Page 65: Configuring Startup Network Settings

    You also may configure the domain name and the DNS server settings, if necessary. • Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 3-13 OL-12641-01...

  • Page 66: Configuring Security On The Cisco Unified Ip Phone

    Scroll to LSC and press the Update softkey. Step 4 The phone prompts for an authentication string. Enter the authentication code and press the Submit softkey. Step 5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 3-14 OL-12641-01...
  • Page 67 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 3-15 OL-12641-01...
  • Page 68 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 3-16 OL-12641-01...

  • Page 69: Configuration Menus On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

  • Page 70: Displaying A Configuration Menu

    Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 71: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 72: Overview Of Options Configurable From A Phone

    Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...

  • Page 73: Network Configuration Menu

    Locking Options” section on page 4-3. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 74 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 75 Save softkey. Security Guide. For information about unlocking the CTL file, see to the “Security Configuration Menu” section on page 4-25. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 76 Edit softkey, otherwise. and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 77 PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 78 Unlocking and Locking Options, page 4-3 Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-10 OL-12641-01...

  • Page 79: Device Configuration Menu

    Blank—No current connection to this Cisco Unified Communications Manager server. • An option may also display one of more of the following designations or options: Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-11 OL-12641-01...

  • Page 80: Sip Configuration Menu (Sip Phones Only)

    Displays if the phone must register with a proxy Display only—cannot server during initialization. This value will configure. always be set to true. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-12 OL-12641-01...
  • Page 81 Outbound Proxy Displays the IP address of the outbound proxy Display only—cannot server. This value will always be set to configure. USECommunications Manager. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-13 OL-12641-01...

  • Page 82: Line Settings Menu

    Displays the IP address of the proxy server that Display only—cannot will be used by the phone. This value will configure. always be set to USECommunications Manager. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-14 OL-12641-01...

  • Page 83: Call Preferences Menu

    Call Logs BLF Enabled Indicates whether BLF for call logs is Use Cisco Unified enabled (Yes) or disabled (No) for the Communications Manager phone. Administration to modify. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-15 OL-12641-01...

  • Page 84: Http Configuration Menu

    URL that the phone uses to validate From Cisco Unified Communications requests made to the phone web server. Manager administration, choose > Device > Phone >  Phone Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-16 OL-12641-01...

  • Page 85: Locale Configuration Menu

    Phone Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-17 OL-12641-01...

  • Page 86: Ntp Configuration Menu

    Indicates whether the Busy Lamp Field From Cisco Unified Communications Lists (BLF) is enabled for call lists. Manager administration, choose > System > Enterprise Parameters. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-18 OL-12641-01...
  • Page 87 Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-19 OL-12641-01...

  • Page 88: Media Configuration Menu

    Enabled participate in video calls when Manager Administration, choose > Device > Phone >  connected to an appropriately equipped computer. Phone Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-20 OL-12641-01...
  • Page 89 Range: 0 percent (no tone) to 100 percent (same level as current volume setting on the phone). Default: 100 See also: Recording Tone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-21 OL-12641-01...
  • Page 90 If you allowed this option to be Note user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-22 OL-12641-01...
  • Page 91 Manager Administration > Device > basis. Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-23 OL-12641-01...

  • Page 92: Ethernet Configuration Menu

    When forwarding delay is set to • enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-24 OL-12641-01...

  • Page 93: Security Configuration Menu

    From Cisco Unified Communications Enabled enabled (Yes) or disabled (No) for the Manager Administration, choose > phone. Device > Phone > Phone Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-25 OL-12641-01...

  • Page 94: Qos Configuration Menu

    Manager Administration, choose > System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-26 OL-12641-01...

  • Page 95: Network Configuration Menu

    0. For additional information, see the following sections: Call Statistics Screen, page 7-12 • Streaming Statistics, page 8-10 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-27 OL-12641-01...
  • Page 96 The current PC and switch port Note CDP values are shown on the Settings menu. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-28 OL-12641-01...
  • Page 97 Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-29 OL-12641-01...

  • Page 98: Security Configuration Menu

    CAPF that the phone uses. refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-30 OL-12641-01...

  • Page 99: Ctl File Screen

    TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-31 OL-12641-01...

  • Page 100: Trust List Screen

    “Configuring the Cisco CTL if a certificate is installed for this Client” section in Cisco Unified server. Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-32 OL-12641-01...

  • Page 101: X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-33 OL-12641-01...
  • Page 102 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-34 OL-12641-01...
  • Page 103 • Authenticating—Authentication in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-35 OL-12641-01...
  • Page 104 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 4-36 OL-12641-01...

  • Page 105: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

  • Page 106: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Cisco Unified Communications Manager Administration Guide, Auto Answer works with either the “Directory Number speakerphone or the headset. Configuration” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 107 For more information, refer to (BLF) speed dial directory number (DN) associated with a Cisco Unified Communications speed-dial button. Manager Features and Services Guide, “Presence” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 108 The override “Cisco Unified Communications works whether the CFA target phone Manager System Guide” section, number is internal or external. “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 109 Caller ID Blocking Allows a user to block their phone number Refer to the Cisco Unified or e-mail address from phones that have Communications Manager caller identification enabled. Administration Guide, “SIP Profile Configuration” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 110 For more information, refer to: the (CMC) to a specific client matter. Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 111 Allows users to connect two calls to each For more information, refer to other (without remaining on the line). Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 112 Extension Mobility can be useful if users Extension Mobility” chapter. work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 113 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 114 Logging out of hunt groups does not page 5-18. prevent non-hunt group calls from ringing Cisco Communications • their phone. Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-10 OL-12641-01...
  • Page 115 Manager Features and Services (MLPP) they need to make and receive urgent or Guide, “Multilevel Precedence critical calls. and Preemption” chapter. (SCCP phones only) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-11 OL-12641-01...
  • Page 116 • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-12 OL-12641-01...
  • Page 117 “Conference Bridge if the Advanced Adhoc Conference Configuration” chapter Enabled parameter is set.) Cisco Unified • Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-13 OL-12641-01...
  • Page 118 • Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-14 OL-12641-01...
  • Page 119 Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. • Cisco VT Advantage Administration Guide, “Overview of Cisco VT Advantage” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-15 OL-12641-01...

  • Page 120: Configuring Corporate And Personal Directories

    Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.

  • Page 121: Modifying Phone Button Templates

    Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.

  • Page 122: Configuring Softkey Templates

    Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information).

  • Page 123: Adding Users To Cisco Unified Communications Manager

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide.
  • Page 124 Parameter Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 5-20 OL-12641-01...

  • Page 125: Creating Custom Phone Rings

    TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP Server File Upload page. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.

  • Page 126: Chapter 6 Customizing The Cisco Unified Ip Phone

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 127: List.xml File Format Requirements

    Cisco Unified Communications Manager Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 128: Creating Custom Background Images

    HTTP URL support is not provided. List.xml Example <CiscoIPPhoneImageList> <ImageItem Image=”TFTP:Desktops/320x196x4/TN-Fountain.png” URL=”TFTP:Desktops/320x196x4/Fountain.png”/> <ImageItem Image=”TFTP:Desktops/320x196x4/TN-FullMoon.png” URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 129: Png File Requirements For Custom Background Images

    Images” section on page 6-5. Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash Note “/”...

  • Page 130: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 131 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: •...

  • Page 132: C H A P T E R 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Indicates the call processing protocol See the “Using Cisco Unified IP Phones Protocol used by the phone. with Different Protocols” section on page 2-11. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 133: Status Menu

    BootP server used The phone obtained its IP None. This message is informational only. address from a BootP server rather than a DHCP server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 134 Problem with the CTL file on the TFTP certificate trust list (CTL) file. server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 135 See the “Network Configuration Menu” section on page 4-5 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 136 TFTP server the phone load TFTP server and that the entry in the file that is specified in the configuration file is correct. phone configuration file. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 137 Configuration Menu” section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 138 ID as the name. TFTP error The phone does not recognize Contact the Cisco TAC. an error code provided by the TFTP server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 139 Name of the configuration file. None. This is an informational message or .cnf.xml indicating the name of the configuration file corresponding to the for the phone. phone device name Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 140: Network Statistics Screen

    Auto 100 Mb Full-Duplex PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-10 OL-12641-01...

  • Page 141: Firmware Versions Screen

    Identifies the load running on the Expansion Module(s), if connected to the phone Expansion Module 2 DSP Load ID Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-11 OL-12641-01...

  • Page 142: Expansion Module Status Screen (Sccp Phones Only)

    During call—You can view the call information by pressing the ? button twice rapidly. • After the call—You can view the call information captured during the last call by displaying the Call • Statistics screen. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-12 OL-12641-01...
  • Page 143 This number is not necessarily identical to Note the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-13 OL-12641-01...
  • Page 144 MOS LQK scores. Cumulative Conceal Total number of concealment frames divided by total Ratio number of speech frames received from start of the voice stream. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-14 OL-12641-01...
  • Page 145 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-15 OL-12641-01...
  • Page 146 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 7-16 OL-12641-01...

  • Page 147: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 148: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the “Device Logs” section on page 8-10. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 149: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.

  • Page 150: Device Information

    Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.

  • Page 151: Accessing The Web Page For A Phone

    Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 152: Network Configuration

    HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 153 Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for DSCP IP classification for any phone configuration transfer. Configuration Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 154: Network Statistics

    Access Area and Network Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 155: Network Statistics

    Identifier of a device connected to this port Neighbor IP Address IP address of the neighbor device Neighbor Port Neighbor device port to which the phone is connected Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 156: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.

  • Page 157: Streaming Statistics

    Cumulative Conceal Total number of concealment frames divided by total number of speech Ratio frames received from start of the voice stream. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 8-11 OL-12641-01...
  • Page 158 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 G.729 A/AB gives 3.8 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 8-12 OL-12641-01...
  • Page 159 “Configuring Features, Templates, Services, and Users” chapter “Call Statistics Screen” section on page 7-12 • “Monitoring the Voice Quality of Calls” section on page 9-16 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 8-13 OL-12641-01...
  • Page 160 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 8-14 OL-12641-01...

  • Page 161: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.

  • Page 162: Resolving Startup Problems

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 the LCD screen should display information.

  • Page 163: C H A P T E R 9 Troubleshooting And Maintenance

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.

  • Page 164: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option.

  • Page 165: Creating A New Configuration File

    These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 166: Registering The Phone With Cisco Unified Communications Manager

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 167: Identifying Intermittent Network Outages

    Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.

  • Page 168: Eliminating Dns Or Other Connectivity Errors

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 169: Troubleshooting Cisco Unified Ip Phone Security

    – as “Failed” (see the “Call Statistics that it matches the one on the authentication server. Screen” section on page 7-12). 802.1X Not Enabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 170: General Troubleshooting Tips

    If you connect IP phones together in a line (daisy-chaining), a problem with one phone can affect all subsequent phones in the line. Also, all phones on the line share bandwidth. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-10 OL-12641-01...
  • Page 171 When you are on a call that requires keypad input, if you press (DTMF) delay. the keys too quickly, some of them might not be recognized. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-11 OL-12641-01...
  • Page 172 Peer Firmware Sharing feature. These log messages are different than the log messages Note sent to the phone log. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-12 OL-12641-01...
  • Page 173 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-13 OL-12641-01...

  • Page 174: Resetting Or Restoring The Cisco Unified Ip Phone

    There are two general methods for resetting or restoring the Cisco Unified IP Phone: Performing a Basic Reset, page 9-15 • • Performing a Factory Reset, page 9-15 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-14 OL-12641-01...

  • Page 175: Performing A Basic Reset

    Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 176: Using The Quality Report Tool

    Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 177: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...

  • Page 178: Troubleshooting Tips

    (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-18 OL-12641-01...

  • Page 179: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 180 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 9-20 OL-12641-01...

  • Page 181: How Users Obtain Support For The Cisco Unified Ip Phone

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 182: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 183: How Users Access A Voice Messaging System

    Cisco Unified Communications Manager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

  • Page 184: Installing And Configuring The Cisco Unified Ip Phone Address Book Synchronizer

    The Configure Cisco Unified Communications Manager Web Server window appears. Step 7 Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. If you do not have this information, contact your system administrator. Click the Password button.
  • Page 185 Duplicate Selection window appears. Choose the entry that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 186 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 187 Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and 7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0.

  • Page 188: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7962G And 7942G

    “Basic Call Handling—Using Do Not (DND) Disturb” Distinctive Ring Supported Supported “Using Phone Settings—Customizing Rings and Message Indicators” Extension Mobility Supported Supported “Advanced Call Handling—Using Cisco Extension Mobility” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 189 Shared Line” Programmable Line Supported Not supported Feature descriptions throughout Keys phone guide Quality Reporting Supported Supported “Troubleshooting—Using the Quality Tool (QRT) Reporting Tool” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 190 Corporate Directories Supported Supported “Using Call Logs and Directories—Directory Dialing” Personal Directory Supported Supported “Using Call Logs and Enhancements Directories—Directory Dialing” Supplemental Features and Applications Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 191 Cisco Unified IP Phone Expansion IP Phone Expansion 7962G only Module 7914 Phone Guide Module 7914 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 192 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 193: Adding Language Overlays To Phone Buttons

    Phone overlays are available only for languages in which the Cisco Unified IP Note Phone software has been localized. All languages may not be immediately available, so continue to check the website for updates. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 194: A P P E N D I X C Supporting International Users

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.

  • Page 195: Technical Specifications

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7962G and 7942G. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 •...

  • Page 196: Appendix D Technical Specification

    Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...

  • Page 197: Network And Access Port Pinouts

    BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 198 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12641-01...
  • Page 199 AC adapter, connecting to auxiliary VLAN access, to phone settings 3-14, 4-2 access port configuring 4-10 connecting background image Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-1 OL-12641-01...
  • Page 200 CAPF (Certificate Authority Proxy Function) 1-12 attaching to phone cell phone interference troubleshooting 9-14 certificate trust list file cleaning the Cisco Unified IP Phone 9-19 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-2 OL-12641-01...

  • Page 201: Device Information

    6-2, 6-3, 6-5 PCM file requirements do not disturb DSCP For Call Control 4-26 DSCP For Configuration 4-26 DSCP For Services 4-26 daisy chaining 9-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-3 OL-12641-01...
  • Page 202 List.xml Host Name RingList.xml HTTP, description firmware, verifying version 7-11 HTTP Configuration menu Firmware Versions screen 7-11 about 4-16 footstand options button, identifying Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-4 OL-12641-01...
  • Page 203 Internet Protocol (IP) malicious caller identification (MCID) 5-11 IP Address manufacturing installed certificate (MIC) 1-12 IP address, troubleshooting Media Configuration menu about 4-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-5 OL-12641-01...
  • Page 204 CDP on PC port 4-28, 9-13 network outages, identifying CDP on switch port 4-28 network port Default Router 1-5 configuring DHCP Address Released Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-6 OL-12641-01...
  • Page 205 9-15 outage Cisco Unified IP phone 9-14 continuously power over Ethernet intentionally See PoE methods 9-15 power source ring activity 5-13 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-7 OL-12641-01...
  • Page 206 PC Port Disabled 4-25 startup process Security Mode 4-26 accessing TFTP server Voice VLAN Enabled 4-25 configuring VLAN Web Access Enabled 4-25 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-8 OL-12641-01...
  • Page 207 5-11 abbreviated dialing mobile voice access 5-11 audible message waiting indicator multilevel precedence and preemption (MLPP) 5-11 auto answer music-on-hold 5-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-9 OL-12641-01...
  • Page 208 Cisco Unified IP Phone Expansion Module 7914 9-14 providing support to DHCP required information subscribing to services DNS settings IP addressing and routing Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-10 OL-12641-01...
  • Page 209 Network Configuration Network Configuration web page preventing access to Status Messages 8-2, 8-10 Stream 0 8-10 Stream 1 8-3, 8-10 Stream 2 8-3, 8-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-11 OL-12641-01...
  • Page 210 Index Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0 IN-12 OL-12641-01...

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