Using Hold And Resume - Cisco 7962G User Manual

If you want to...
Hang up while using the speakerphone Press
Hang up one call but preserve another
call on the same line

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID and the corresponding line button flashes green
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The 'reverting' calls remains on hold until you resume them.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon
• Displaying a flashing amber line button
If you want to...
Put a call on hold
Remove a call from
hold on the current line
Remove a call from
hold on a different line
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
20
Then...
Press EndCall. If necessary, remove the call from hold first.
Then...
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
1. Make sure that the appropriate call is highlighted.
2. Press Resume.
1. Press the appropriate line button:
cause a held call to resume automatically:
• If there is a reverting call on the line, that call will resume.
• If there is more than one reverting call on the line, the oldest
reverting call will resume.
• If a non-reverting held call is the only call on the line, it will
resume.
2. If necessary, scroll to the appropriate call and press Resume.
or EndCall.
.
next to the caller ID for the held call.
(depending on the line state).
or
appears next to the
(flashing). Doing so might
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