Cisco CP-7942G Software Manual
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Cisco CP-7942G Software Manual

Unified ip phone administration guide for cisco unified communications manager 7.0 (sccp and sip)
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Cisco Unified IP Phone 7962G and 7942G
Administration Guide for Cisco Unified

Communications Manager 7.0

(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
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Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15483-01

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Summary of Contents for Cisco CP-7942G

  • Page 1: Communications Manager

    Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 5: Table Of Contents

    Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 6 Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Enabling a Wireless Headset Using External Devices Installing the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 7 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users C H A P T E R Telephony Features Available for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 8 C H A P T E R Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Configuration Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01...
  • Page 9 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 10 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 11: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See the “Obtaining Documentation, Obtaining Support, and Security Guidelines”...

  • Page 12: Related Documentation

    Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 13: Cisco Product Security Overview

    Alternative keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical bars. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 xiii OL-15483-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 15 Overview of Configuring and Installing Cisco Unified IP Phones, page 1-17 • Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

  • Page 16: Understanding The Cisco Unified Ip Phone 7962G And 7942G

    Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G Figure 1-2 Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 17: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: Programmable Depending on configuration, programmable buttons provide access to:...

  • Page 18: What Networking Protocols Are Used?

    Cisco Unified IP Phones use HTTP for the XML Protocol (HTTP) information and moving documents across services and for troubleshooting purposes. the Internet and the web. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 19 Protocol (RTP) real-time data, such as interactive voice send and receive real-time voice traffic from other and video, over data networks. phones and gateways. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 20 UDP is a connectionless messaging Cisco Unified IP Phones transmit and receive RTP (UDP) protocol for delivery of data packets. streams, which utilize UDP. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 21: What Features Are Supported On The Cisco Unified Ip Phone 7962G And 7942G?

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.

  • Page 22: Configuring Telephony Features

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.

  • Page 23: Understanding Security Features For Cisco Unified Ip Phones

    Cisco Unified IP phones. The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted.

  • Page 24: Overview Of Supported Security Features

    Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0...
  • Page 25 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-11 OL-15483-01...

  • Page 26: Understanding Security Profiles

    • Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

  • Page 27: Identifying Authenticated, Encrypted, And Protected Phone Calls

    In an authenticated call, all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon In an encrypted call, all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager.

  • Page 28: Establishing And Identifying Protected Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

  • Page 29: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-16 • Required Network Components, page 1-16 • Best Practices—Requirements and Recommendations, page 1-16 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-15 OL-15483-01...

  • Page 30: Overview

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 31: Security Restrictions

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

  • Page 32: Configuring Cisco Unified Ip Phones In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-18 OL-15483-01...
  • Page 33 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Task Purpose For More Information...
  • Page 34 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose For More Information Customize softkey templates.

  • Page 35: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.
  • Page 36 “Configuring Security on the Cisco Unified IP Phone” section on page 3-13. Provides protection against data tampering threats and identity theft of phones. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-22 OL-15483-01...
  • Page 37 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-23 OL-15483-01...
  • Page 38 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-24 OL-15483-01...

  • Page 39: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 40: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    Security Features for Cisco Unified IP Phones” section on page 1-9. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 41: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 42: Power Guidelines

    External power—Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. through the Cisco Unified IP Functioning as a midspan device, the injector delivers inline power to the attached phone.

  • Page 43: Obtaining Additional Information About Power

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.
  • Page 44 The phone is registering for the first time • If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected. In this case, the phone will reset and attempt to register repeatedly.

  • Page 45: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a standard startup process that is described in Table 2-3.

  • Page 46: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...

  • Page 47: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with BAT”...

  • Page 48: Adding Phones With Auto-Registration And Taps

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

  • Page 49: Adding Phones With Cisco Unified Communications Manager Administration

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

  • Page 50: Converting A New Phone From Sccp To Sip

    To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified Communications Manager Administration Guide. Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.

  • Page 51: Deploying A Phone In An Sccp And Sip Environment

    Power cycle the phone. Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general...
  • Page 52 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 2-14 OL-15483-01...

  • Page 53: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.

  • Page 55: Handset

    The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 56: Audio Quality Subjective To The User

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 57: Installing The Cisco Unified Ip Phone

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections. Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before...
  • Page 58 You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 59 Verifying the Phone Startup Process, page 3-11 • Configuring Startup Network Settings, page 3-12 • • Configuring Security on the Cisco Unified IP Phone, page 3-13 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 60: Attaching A Cisco Unified Ip Phone Expansion Module

    Step 3 The Find and List Phone window displays showing a list of the phones that match your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914. Step 4 The Phone Configuration window displays.

  • Page 61: Adjusting The Placement Of The Cisco Unified Ip Phone

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

  • Page 62: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the...

  • Page 63: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: –...

  • Page 64: Configuring Startup Network Settings

    Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet information) • Default gateway IP address • TFTP server IP address • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 3-12 OL-15483-01...

  • Page 65: Configuring Security On The Cisco Unified Ip Phone

    If a Settings Menu password has been provisioned, SIP phones present an “Enter password” Note prompt after you enter **#. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 3-13 OL-15483-01...
  • Page 66 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 3-14 OL-15483-01...

  • Page 67: Configuration Menus On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

  • Page 68: Displaying A Configuration Menu

    Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 69: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 70: Overview Of Options Configurable From A Phone

    Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...

  • Page 71: Network Configuration Menu

    Routers, DNS Server, and Alternate TFTP servers. For more information on the IPv4 address fields, refer to Table 4-3. IPv6 Configuration This menu setting is disabled in this release. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 72 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 73 Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 74 IP address to the to disable DHCP, or press the phone. Yes softkey to enable DHCP. Press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 75 Erase page 4-27. softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 1 address. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 76 Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-10 OL-15483-01...

  • Page 77: Device Configuration Menu

    No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-6. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-11 OL-15483-01...

  • Page 78: Sip Configuration Menu (Sip Phones Only)

    The SIP Configuration menu contains these sub-menus: SIP General Configuration Menu, page 4-13 • Line Settings Menu (SIP Phones Only), page 4-14 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-12 OL-15483-01...

  • Page 79: Sip General Configuration Menu

    Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-13 OL-15483-01...

  • Page 80: Line Settings Menu (Sip Phones Only)

    Indicates whether anonymous call block is enabled From Cisco Unified Communications (Yes) or disabled (No) for the phone. Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-14 OL-15483-01...

  • Page 81: Http Configuration Menu

    URL of the help text that appears on the From Cisco Unified Communications Manager phone. Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-15 OL-15483-01...

  • Page 82: Locale Configuration Menu

    Administration, choose Device > Phone > Phone information that supports the phone in a specific Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-16 OL-15483-01...

  • Page 83: Ntp Configuration Menu

    Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager enabled for call lists. Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-17 OL-15483-01...
  • Page 84 Disabled—The value of the Wideband • Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-19). Default: Enabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-18 OL-15483-01...

  • Page 85: Media Configuration Menu

    From Cisco Unified Communications Manager Enabled video calls when connected to an appropriately Administration, choose Device > Phone > Phone equipped computer. Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-19 OL-15483-01...
  • Page 86 Range: 0 percent to 100 percent. (0 percent is -66 dBM and 100 percent is -3 dBM.) Default: 84 percent (-10dBM) See also: Recording Tone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-20 OL-15483-01...
  • Page 87 Administration, choose Device > Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-21 OL-15483-01...

  • Page 88: Ethernet Configuration Menu

    (Yes) or disabled (No). Administration, choose Device > Phone > Phone Configuration. Must be set to enabled for video support on the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-22 OL-15483-01...

  • Page 89: Qos Configuration Menu

    Administration, choose System > Enterprise Parameters. DSCP for Services DSCP IP classification for phone-based From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-23 OL-15483-01...

  • Page 90: Network Configuration Menu

    If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-12 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-24 OL-15483-01...
  • Page 91 The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-25 OL-15483-01...
  • Page 92 Administration, choose force the phone to use a specific discovery Device > Phone > Phone Configuration protocol. Settings include: • Enabled—default • Disabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-26 OL-15483-01...

  • Page 93: Security Configuration Menu

    The phone also has a Security Configuration menu that you access from the Device menu. For Note information about the security options on that menu, see the “Security Configuration Menu” section on page 4-22. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-27 OL-15483-01...

  • Page 94: Ctl File Screen

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-28 OL-15483-01...
  • Page 95 When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option, Note press the Lock softkey to lock the CTL file. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-29 OL-15483-01...

  • Page 96: Trust List Menu

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-30 OL-15483-01...
  • Page 97 Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-31 OL-15483-01...
  • Page 98 Authenticating—Authentication in progress • Authenticated—Authentication successful or • implicit authentication due to timeouts Held—Authentication failed, waiting before • next attempt (approximately 60 seconds) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-32 OL-15483-01...

  • Page 99: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

  • Page 100: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Allows a user to use one-touch pickup For more information, refer to the Cisco functionality for call pickup features. Unified Communications Manager Features and Services Guide, “Call Pickup” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 101 Cisco Unified Communications Manager • available. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications Manager • Features and Services Guide, “Call Back” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 102 “Understanding Directory Numbers” chapter. reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 103 For more information, refer to: the Cisco (CMC) specific client matter. Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 104 Allows users to connect two calls to each other For more information, refer to Cisco Unified (without remaining on the line). Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 105 Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 106 Cisco Communications Manager System • the next available directory number in the group Guide, “Understanding Route Plans” and directs the call to that phone. chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 107 • Cisco Communications Manager System calls from ringing their phone. Guide, “Understanding Route Plans” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 108 For more information refer to Cisco Unified then go onhook to complete a call transfer. Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-10 OL-15483-01...
  • Page 109 Extension Mobility, and Join Cisco Unified Communications Manager • Across Lines are not available when protected Security Guide. calling is configured. Protected calls are not authenticated. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-11 OL-15483-01...
  • Page 110 Phone Configuration” chapter. which users can subscribe. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-12 OL-15483-01...
  • Page 111 Cisco Unified Communications Manager • Administration Guide, “Time Period Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Time-of-Day Routing” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-13 OL-15483-01...

  • Page 112: Configuring Corporate And Personal Directories

    Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several directories. These directories can include: Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0...

  • Page 113: Configuring Corporate Directories

    Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone 7962G and 7942G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: •...

  • Page 114: Modifying Phone Button Templates

    Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.

  • Page 115: Configuring Softkey Templates

    Cisco Unified IP Phone 7962G and 7942G. Cisco Unified Communications Manager supports two types of softkey templates: standard and Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-17...

  • Page 116: Setting Up Services

    Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information).

  • Page 117: Managing The User Options Web Pages

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide.
  • Page 118 Hide All Settings—No call forward settings display on the User Options web pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 5-20 OL-15483-01...

  • Page 119: Chapter 6 Customizing The Cisco Unified Ip Phone

    (CLI) “file” commands: • admin:file – file list* file view* – file search* – file get* – file dump* – file tail* – file delete* – Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 120: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 121: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.

  • Page 122: List.xml File Format Requirements

    URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.

  • Page 123: Configuring A Custom Background Image

    “PNG File Requirements for Custom Background Images” section on page 6-4. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive.

  • Page 124: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 125 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: •...

  • Page 126: Model Information Screen

    Firmware Versions—Displays the Firmware Versions screen, which shows information about the • firmware running on the phone. For more information, see the “Firmware Versions Screen” section on page 7-10. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 127: Status Messages Screen

    Status Menu Expansion Modules—Displays the Expansion Module(s) screen, which shows information about the • Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see “Expansion Module Status Screen” section on page 7-11. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated.
  • Page 128 TFTP server or Cisco Unified Cisco Unified Communications Manager are Communications Manager. configured properly in DNS. • Consider using IP addresses rather than host names. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 129 Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 130 4-5 section for details. If you are using DHCP, the DHCP server has not • provided a DNS server. Check the DHCP server configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 131 CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 132: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 133 Link state and connection of the PC port (for example, Auto means that the PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 134: Firmware Versions Screen

    Press the Settings button. Step 1 Select Status. Step 2 Select Firmware Versions. Step 3 To exit the Firmware Version screen, press the Exit softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-10 OL-15483-01...

  • Page 135: Expansion Module Status Screen

    Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-11 OL-15483-01...

  • Page 136: Call Statistics Screen

    G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-12 OL-15483-01...
  • Page 137 G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-13 OL-15483-01...
  • Page 138 Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Network Protocol Identifies the current Network Protocol—IPv4. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-14 OL-15483-01...
  • Page 139 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 140: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.

  • Page 141: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.

  • Page 142: Device Information

    Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.

  • Page 143: Network Configuration

    Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 144: Manager

    HTTP client and provides responses from the non-local host to the phone HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 145 Displays the security mode that is set for the phone. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 146 Enable CDP on the switch port for VLAN assignment for the phone, power • negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone is connected to a Cisco switch. • When CDP is disabled in Cisco Unified Communications Manager, a warning is...

  • Page 147: Network Statistics

    Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 148 IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-10 OL-15483-01...
  • Page 149 Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 150 Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-12 OL-15483-01...
  • Page 151 “Monitoring the Voice Quality of Calls” section on page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 152 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-12 • “Monitoring the Voice Quality of Calls” section on page 9-15 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-14 OL-15483-01...
  • Page 153 Cleaning the Cisco Unified IP Phone, page 9-17 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process”...

  • Page 154: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-11 the LCD screen should display information.

  • Page 155: C H A P T E R 9 Troubleshooting And Maintenance

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration >...

  • Page 156: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 157: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...

  • Page 158: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 159: Verifying Dhcp Settings

    Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.

  • Page 160: Checking Power Connection

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 161: General Troubleshooting Tips

    802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 162 See the “Call Statistics Screen” section on page 7-12 for information about displaying these statistics. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 9-10 OL-15483-01...
  • Page 163 If you are having problems getting CVTA to work, make sure that the PC Port Advantage (CVTA) is enabled, and that CDP is enabled on the PC port. Network Configuration Menu, page 4-5 for more information. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 9-11 OL-15483-01...

  • Page 164: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: The Ethernet cable is attached.

  • Page 165: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset.

  • Page 166: Performing A Factory Reset

    Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...

  • Page 167: Monitoring The Voice Quality Of Calls

    Monitoring the Voice Quality of Calls You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 168: Troubleshooting Tips

    Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 gives 4.5...

  • Page 169: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 170 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 9-18 OL-15483-01...

  • Page 171: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 172: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 173: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.

  • Page 174: How Users Configure Personal Directory Entries

    How Users Configure Personal Directory Entries How the phone indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
  • Page 175 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 176 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 177: Appendix

    Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and 7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0.
  • Page 178 Mobility” Fast Dial Service Supported Supported “Advanced Call Handling—Speed Dialing” Forced Authorization Codes Supported Not supported “Basic Call Handling—Placing a Call: Additional (FAC) Options” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 179: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7962G And 7942G

    Shared Line Supported Supported “Advanced Call Handling—Using a Shared Line” Single Button Barge Supported Supported “Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 180 Attendant Console Cisco Unified IP Phone Supported Supported Cisco Unified IP Phone Expansion Module 7914 Expansion Module 7914 7962G only 7962G only Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 181 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 7962G only 7962G only Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 182 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 183: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 184: A P P E N D I X C Supporting International Users

    Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 185: Appendix

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7962G and 7942G. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 •...

  • Page 186: Appendix D Technical Specification

    Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 187 BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 188 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 189: Appendix

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.

  • Page 190: Adding A User To Cisco Unified Communications Manager

    E-3. Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management > End User, then click Add New. The End User Configuration window Step 1 appears.

  • Page 191: Appendix E Basic Phone Administration Step

    Device Pool—Choose the device pool to which you want this phone assigned. The device pool – defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 192 – Softkey Template—Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
  • Page 193 You can also leave this field blank to have the system display the phone extension. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 194: Performing Final End User Configuration Steps

    John Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configuration window, do the following: Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 195 “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...
  • Page 196 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 197: I N D E X

    5-2, B-1 auto-registration AC adapter, connecting to using access, to phone settings 3-13, 4-2 auxiliary VLAN access port configuring connecting Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-1 OL-15483-01...
  • Page 198 Cisco Unified Communications Manager Administration call forward no coverage adding telephony features using destination override Cisco Unified Communications Manager Assistant display, configuring Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-2 OL-15483-01...
  • Page 199 Default Router 1-5 conferencing Device Authentication 4-31 secure device authentication 1-11 configurable call forward display 5-4, 5-6 Device Configuration menu configuration file Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-3 OL-15483-01...
  • Page 200 DSCP For Call Control help 4-23 DSCP For Configuration messages 4-23 DSCP For Services services 4-23 settings features configuring on phone, overview Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-4 OL-15483-01...
  • Page 201 XML service 4-16 quality Idle URL 4-16 using Idle URL Time 4-16 wireless, enabling iLBC codec 9-12 headset button image authentication 1-11 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-5 OL-15483-01...
  • Page 202 ID 4-27 Wireless Headset Hookswitch Control Enabled 4-19 PC port media encryption 1-11 power priority 4-27 meet-me conference 5-10, B-3 LLDP-MED 4-27 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-6 OL-15483-01...
  • Page 203 Network Locale Version 4-17 DNS Server 1-5 network outages, identifying IP Address network port Subnet Mask configuring TFTP Server 2 4-10 connecting to Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-7 OL-15483-01...
  • Page 204 QRT softkey 5-12, 9-15 phone settings access quality reporting tool physical connection, verifying Quality Reporting Tool (QRT) 5-12, 9-14 PNG file ports Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-8 OL-15483-01...
  • Page 205 SRST reference Services URL 1-11 4-15 securing the phone with a cable lock Services URL button 5-13 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-9 OL-15483-01...
  • Page 206 Busy Lamp Field (BLF) Pickup 5-3, B-1 network Busy Lamp Field (BLF) speed dial streaming 8-11 Call Back Status menu 7-1, 7-2 call display restrictions Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-10 OL-15483-01...
  • Page 207 (MLPP) 5-10 Transport Layer Security multiple calls per line appearance See TLS 5-10 music-on-hold Trivial File Transfer Protocol 5-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-11 OL-15483-01...
  • Page 208 Cisco Unified IP Phone 3-10 User Options web page Web Access Enabled 4-23 description 5-19 WebDialer giving users access to 5-19, A-1 web page Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-12 OL-15483-01...
  • Page 209 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec wideband headset 4-21 option 4-18 user controllable 4-18 Wireless Headset Enabled 4-19 XmlDefault.cnf.xml Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-13 OL-15483-01...
  • Page 210 Index Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-14 OL-15483-01...

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