App - Dexcom G5 mobile User Manual

App

1. If screen is locked:
a. Swipe message to go to app.
2. Within app:
a. Read message.
i. Tap Question Marks for more information and follow steps as appropriate.
Receiver
1. Press Select to clear message.
You will not get any sensor glucose readings or rate of change arrows on either display
device until the error is resolved. Check with your BG meter to monitor your glucose during
these error periods.
Error Messages
What you see
Bluetooth is Out of Range
Smart Device:
Lock Screen
Smart Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Home Screen, Rate of Change Arrows, and Errors
What you do
Make sure there are no obstructions, such
as a wall or water between your transmitter
and your display device.
Move within six meters of display device.
Wait up to 30 minutes while transmitter
restores communication.
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