Hardware Error - Dexcom G5 mobile User Manual

Hardware Error

Device What you see
Receiver
Receiver
Receiver
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
Problem
Will not turn on:
Battery dead
After full charge
session:
Will not turn on
Receiver Low
Battery
System
Recovery
(Continued on next page)
What you do
Charge receiver using
electrical outlet, not
computer/laptop.
Full charge may take up to
five hours.
Reset receiver .
Connect receiver to charger .
Insert end of paper clip
into small circular hole on
receiver's back.
Push down on paper clip.
Receiver will vibrate.
Processing screen appears.
Charge receiver .
Charge receiver .
Do nothing.
Receiver is able to continue
to work and recover from an
error.
App: Tap OK to clear Alert.
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