Dexcom G5 mobile User Manual page 248

Device What you see
Smart
Device:
In App
BG Meter
Smart
Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
Problem
No Bluetooth
System will
not accept
calibration
if outside of
the 2.22-22.2
mmol/L range
System did not
accept recent
calibration (see
Sensor Glucose
Readings
troubleshooting
for a possible
reason)
No sensor
glucose readings
will be displayed
until error is
resolved
(Continued on next page)
What you do
Go to smart device's
Settings .
Make sure Bluetooth is On.
If problem persists,
please contact device's
manufacturer.
Wait until your glucose is
between 2.2-22.2 mmol/L.
Calibrate only when your BG
meter values are between
2.2-22.2 mmol/L.
Wait 15 minutes.
Enter 1 calibration.
If error screen still appears
enter 1 more BG meter
value.
Wait 15 minutes.
If no sensor glucose readings
appear on the display, the
sensor needs to be replaced.
Contact your local Dexcom
representative to report
error.
App:
Follow same instructions.
Tap question mark to get
more information.
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