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For a list of system and technical alerts, go to the Glossary in the Safety Information
chapter. For more information on customizing all these alerts, go to the changing
alerts sections of the Alerts chapter. For more information on Vibrate in the app, go to
the Changing All Alerts section of the Alerts chapter. For more information on Vibrate
Only in the receiver, go to the Customizing Sounds section of the Alerts chapter.
Responding to app alerts
When you get an alert, your first priority is to resolve it: make a treatment decision or
fix a system issue.
Afterward, acknowledge the alert on your display device by tapping OK on the alert.
Until you acknowledge the alert, it re-alerts every 5 minutes.
You can also acknowledge an alert from your Lock screen by following these
instructions:
iPhone
There are two ways to acknowledge alerts from your Lock screen:
Dexcom G7
223
High Glucose
OK
Or
High Glucose
251
mg/dL
OK
54
From the Lock screen, touch and hold the
. . .
notification until OK appears. Tap OK to
acknowledge the alert.
Tap the Lock screen notification to open the app.
From the app, tap OK on the alert to acknowledge
it.
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?