Dexcom G5 mobile User Manual page 245

Device
Smart Device:
In App
Receiver
Smart Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
What you see Problem
System display
device and
transmitter not
communicating
No sensor
glucose readings
What you do
Do not calibrate.
Wait 10 minutes.
Move display device
and transmitter within
six meters of each other
without obstruction.
Wait another 10
minutes.
App (if not resolved):
1. Go to Settings .
2. Tap Bluetooth .
3. Turn Bluetooth
Off and On .
Wait up to 2 hours.
System is counting
down to when you do
your initial calibration.
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