Device
What you see
Smart
Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
Problem
System did not
accept recent
calibration
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What you do
Wait 15 minutes.
Enter 1 BG meter value.
Wait 15 more minutes.
If error screen still appears
enter 1 more BG meter
value.
Wait 15 minutes.
If no sensor glucose readings
appear on the display, the
sensor needs to be replaced.
Contact your local Dexcom
representative.
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