Dexcom G5 mobile User Manual page 244

Device
Smart Device:
In App
Receiver
Smart Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
What you see
(Continued on next page)
Problem
Not getting
sensor glucose
readings
Not getting
sensor glucose
readings
What you do
Do not calibrate.
Wait for more prompts.
System may correct
problem itself and
continue to provide
sensor glucose
readings.
3 hours since last
sensor reading: Contact
your local Dexcom
representative.
Wait
System will often
resolve itself.
If this continues for
an extended period of
time, contact your local
Dexcom representative
to report error.
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