Sensor Storage; Smart Device Settings; Missed An Alarm Or Alert? - Dexcom G5 mobile User Manual

ends AND you complete the startup calibration. Use fingerstick glucose values from your
blood glucose meter during the 2-hour startup.
The following warnings may result in the consequence of missing severe hypoglycemia (low
blood glucose) or hyperglycemia (high blood glucose) or making a treatment decision that
results in injury:

Sensor Storage

Store the sensor at temperatures between 2° C-25° C for the length of the sensor's
shelf life. You may store the sensor in the refrigerator if it is within this temperature
range. The sensor should not be stored in the freezer.
Storing the sensor improperly might cause the sensor glucose readings to be inaccurate.

Smart Device Settings

Your smart device's internal settings override any Dexcom G5 Mobile App setting.
To receive Alarm or Alerts you must:
• Make sure the notifications for the G5 Mobile App are turned on in the setting's
menu of your smart device
• Check that the G5 Mobile App hasn't been shut down by your smart device
• In order for the G5 Mobile App to function properly, you must turn on Bluetooth
your smart device
• The Do Not Disturb feature on your smart device (if available) must be turned off
• Restart the G5 Mobile App after your smart device is restarted
• Set the volume on your smart device at a level you can hear
• Do not close the G5 Mobile App; always run the app in the background
If the settings on your smart device are incorrect your Dexcom G5 Mobile CGM System
may not function properly.
The Dexcom G5 Mobile CGM System Alarm/Alert vibrations are not any different from
other vibrating apps on your smart device. Medical device apps, like the Dexcom G5
Mobile CGM System App, do not have any special priorities over your smart device's
features. You cannot determine if a vibration is a notification from your Dexcom G5
Mobile CGM System App or another app. The only way to know is to look at the screen.

Missed an Alarm or Alert?

An Alarm or Alert from the Dexcom G5 Mobile CGM System App cannot be heard
through your smart device's speakers if headphones are plugged in.
Dexcom G5 Mobile System User Guide
Indications for Use and Safety Statement
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