4.3 Dexcom G5 Mobile App
Before starting your first sensor session, pick the smart device you want to use. As
mentioned in the previous chapter, you can use the receiver with one smart device during a
session; however, you cannot use multiple smart devices during the same session.
While your smart device can have the app installed, part of your initial set up is entering the
transmitter's serial number (SN). If by accident you enter the SN into more than one smart
device, the system warns you and you will not be able to complete the set up process.
Suggested Smart Device Settings
Bluetooth is designed wireless communication between devices (unlike Wi-Fi
wirelessly connects devices to the Internet). Your transmitter communicates to your app
Smart! Before beginning, make sure your smart device's Bluetooth is
via Bluetooth
®
available and turned on.
• While checking your Bluetooth settings, check to see Silent and Do Not Disturb
are off. Your app does not override these settings; if you have them on, you will
miss Alarm/Alerts
• After verifying all your settings are correct, there is one more thing to check. Make sure
your smart device's Volume is loud enough for you to hear any Alarm/Alerts
• Verify your Dexcom Alarm/Alerts have been prioritized
• For information on how to set the above settings, see your smart device's user guide.
Once you have verified your smart device's settings are right, the next step is installing
the Dexcom G5 Mobile App
• The app needs to be open and running in the background. This may drain your smart
device's battery; make sure you check its battery is charged
• Do not change your smart device's time because it can make the time on the trend
screen wrong and the app may stop displaying data
If your smart device is broken or lost, use receiver until it is fixed or replaced.
Dexcom G5 Mobile App Installation
Installing the app is easy! Simply download the Dexcom G5 Mobile App from your smart
device's store. However, if your smart device has been jailbroken, do not install the app.
For information on how to install an app, see your smart device's user guide.
Dexcom G5 Mobile System User Guide
Set up Your Display Devices
, which
®
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