Transmitter Warranty Information - Dexcom G5 mobile User Manual

13.3 Transmitter Warranty Information

What Is Covered and for How Long?
Dexcom, Inc. ("Dexcom") provides a limited warranty to the original purchaser that the
Dexcom G5 Mobile Transmitter is free from defects in material and workmanship under
normal use ("Limited Warranty") for the period commencing upon the date of shipment and
continuing for the following specified period of time after that date ("Warranty Period"):
Dexcom G5 Mobile Transmitter: 3 months
NOTE: If you received this transmitter as a replacement for an in-warranty transmitter, any
remaining warranty on the original transmitter shall transfer to this replacement transmitter,
and this warranty card shall be void.
What Is Not Covered?
This Limited Warranty is conditioned upon proper use of the product by the purchaser. This
Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse,
abuse, neglect, unusual physical, electrical or electromechanical stress, modification of any
part of the product, or cosmetic damage; (b) equipment that has the ID number removed
or made illegible; (c) all surfaces and other externally exposed parts that are scratched
or damaged due to normal use; (d) malfunctions resulting from the use of the product in
conjunction with accessories, product or ancillary or peripheral equipment not furnished or
approved by Dexcom; (e) defects or damage from improper testing, operation, maintenance,
installation or adjustment; (f) installation, maintenance, and service of products; (g)
equipment that has been disassembled, or (h) water damage to the transmitter beyond the
specifications listed in the Dexcom G5 Mobile System User Guide, a copy of which was
included with your Dexcom G5 Mobile CGM System and may be found at dexcom.com.
What Are Dexcom's Obligations Under the Limited
Warranty?
During the Warranty Period, Dexcom will replace, at Dexcom's sole option, without charge
to purchaser, any defective Dexcom G5 Mobile Transmitter. Purchaser must return the
product to an authorized Dexcom Customer Support Department in an adequate container
for shipping, accompanied by purchaser's sales receipt or comparable substitute proof of
sale showing the date of purchase, the ID number of the product, and the seller's name and
address. To obtain assistance on where to deliver the Dexcom G5 Mobile Transmitter, contact
your local Dexcom representative. Upon receipt, Dexcom will promptly replace the defective
Dexcom G5 Mobile System User Guide
Warranty: The Fine Print 217