Dexcom G5 mobile User Manual page 250

Device What you see
Smart
Device:
In App
Receiver
Smart
Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
Problem
Transmitter not
working
Sensor session
automatically
stopped
No sensor
glucose readings
displayed
Pairing Failed
(Continued on next page)
What you do
Contact your local Dexcom
representative.
Start checking BG value
using BG meter.
App:
Tap OK to clear Alert.
Receiver:
Press Select to clear.
Will not re-alert once
cleared.
Order new transmitter.
Check Transmitter SN in
display device is correct.
If wrong:
Stop sensor session .
Re-Enter correct transmitter
SN.
App:
Menu > Trans SN> Enter
correct SN
Receiver:
Settings >Trans SN >Enter
correct SN
If correct:
Contact your local Dexcom
representative.
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