App Shuts Off; Cannot Hear Alerts - Dexcom one User Manual

Issue
Skin irritation around sensor site
Solution
Some people are sensitive to the sensor
adhesive. If you have significant skin irritation,
such as itching, burning and/or rashes at the
site of the adhesive patch, contact your health
care professional.
A.4 App shuts off
If your app shuts itself off, it may be because the
smart device's memory or storage is full. To fix this,
close open apps that are not in use and delete files
you do not use.
A.5 Cannot hear alerts
1. No glucose alerts unless you turn them on. If
you did not turn on alerts during setup, turn
them on now.
• App: Go to Settings > Alerts
• Receiver: Go to Menu > Settings > Alerts
2. Dexcom ONE alerts will NOT override your
smart device's settings.
• App: You will NOT hear high or low glucose
alerts if your phone is set to silent (sound is
off) or vibrate.
• Receiver: If your receiver is set to vibrate,
you will not hear high or low glucose alerts.
Turn on receiver sound to hear alerts: Menu
> Settings > Alert Sounds.
3. If alerts are turned on, and your smartphone
is set to sound, verify that the app, Bluetooth,
volume, and notifications are on.
4. Go to Chapter 2 for suggested smartphone
settings. Go to your smartphone product
instructions to test the speaker.
Dexcom ONE User Guide
Troubleshooting
43