Troubleshooting: Novell Protocol - Black Box LE3840A Manual

ETHERNET PRINT SERVERS HIGH SPEED AND 4-PORT
• If the Uniport has a printer attached, use NIMANAGE to make sure the
port is enabled for printing. Remember, Uniports can be used as input
ports for minicomputers and PCs.

7.8 Troubleshooting: Novell Protocol

We recommend that you first use NIMANAGE's Troubleshooting utilities.
See Chapter 4: Using the NIMANAGE Utility. If you have not resolved the
problem after running NIMANAGE, then go through the checklists that
start below.
NetWare Checklist
• Is the Ethernet Print Server name entered correctly? The name must be
NPS_<serial_number>. The serial number is located on the bottom of
the unit.
• Did you assign print queues to the Ethernet Print Server printers?
See Chapter 4. We recommend that you assign the print queues to
the Ethernet Print Server printers only. If print queues are assigned to
other network printers, the print jobs may be going to the other network
printer.
• Did you assign the Ethernet Print Server printers to the printer type
Remote Other/Unknown in PCONSOLE? See Chapter 4.
If the PCONSOLE settings are correct, the connection between the
printer and network may have been broken. Turn the printer off and wait
for a status message that indicates the printer is Not Connected (using
PCONSOLE). Turn the printer back on and the status should change to
Waiting for Job. If this does not happen, unplug the Ethernet Print
Server power source, plug it in, and then turn the Ethernet Print Server
power on again.
• Make sure the correct form has been enabled. Use PCONSOLE to check.
• Printer is being serviced by more than one print server. Use PCONSOLE
to direct print jobs to the Ethernet Print Server.
• Make sure the print-job timeout is long enough. Most graphics
applications require a 2-minute timeout. Specify a longer timeout using
PRINTCON or CAPTURE. See your NetWare Print Server manual.
File Server Checklist
• Make sure the right file server is associated with the Ethernet Print Server.
Use PCONSOLE to check this.
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