Troubleshooting: Appletalk Protocol - Black Box LE3840A Manual

ETHERNET PRINT SERVERS HIGH SPEED AND 4-PORT

7.9 Troubleshooting: AppleTalk Protocol

When setting up the Ethernet Print Server for the AppleTalk protocol, you do
not need to use the AppleTalk Administration Program to configure if all you
are going to use is a PostScript printer that is attached to parallel port #1.
For AppleTalk, check the following:
• Is a PostScript printer attached to parallel port #1? If not, did you
configure the AppleTalk protocol using the AppleTalk Administration
Program? See Chapter 5.
• Is the Macintosh computer connected to the network through Ethernet,
and, has the Macintosh EtherTalk driver been selected? Go to the
Control Panel, then Network to check.
• Did you select the correct Ethernet Print Server unit and correct zone?
See the AppleTalk Administration Program in Chapter 4.
Printer Checklist
You should always make sure that the printer is powered on and is on-line.
• Is the printer you want to use a PostScript printer? Only PostScript
printers appear in Chooser. Other printer types cannot be used by
AppleTalk users.
• Does the printer driver you want to use appear in Chooser?
• Does the printer name appear in Chooser? For example, if you did not
use the AppleTalk Administration Program to configure the Ethernet
Print Server, then look for Print Server #991354 1 in Chooser.
• Check Chooser to see if AppleTalk is on.
• If you are on a network with multiple zones, make sure the correct zone
is chosen. See Chapter 5.
• Did you select the correct printer in Chooser? You must first select the
printer icon and then select the printer name.
• If you renamed the printer in the AppleTalk Administration Program,
did you reselect the printer under its new name?
• If you placed the printer in a new zone, did you reselect the zone?
• Check to see if there are other printers with similar names in Chooser.
Make sure you chose the Ethernet Print Server printer.
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