Black Box LE3840A Manual page 119

ETHERNET PRINT SERVERS HIGH SPEED AND 4-PORT
• The Ethernet Print Server printers may not be assigned to the correct
print queues. Use PCONSOLE to direct print jobs to the correct queues,
then check to see if the print job is in the queue.
• If devices were added or changed, use PCONSOLE to make sure you
configured the new devices correctly.
• Make sure the Ethernet Print Server name has been entered correctly.
If you changed the name in NIMANAGE, you must also change the name
in PCONSOLE before you can print. Normally, the Ethernet Print Server
name is entered as NPS_<serial_number> as part of the installation.
• You cannot use PCONSOLE version 1.0 to configure the Ethernet Print
Server. Contact Novell for an upgrade.
• Make sure if the Uniport is being used as an output port that it is enabled
to receive print jobs. Use NIMANAGE to check.
Print Server/File Server/Printer Connection Checklist
Check the following to see if the Ethernet Print Server and selected file server
is sending data to the Ethernet Print Server:
• If the Ethernet Print Server cannot log into the file server, or cannot
service jobs from a file server, then:
- the Ethernet Print Server is not created on that file server. Use
PCONSOLE to create the print server on the correct file server.
- the password assigned to the Ethernet Print Server through PCONSOLE
does not match the password assigned through NIMANAGE. Use
NIMANAGE to update the password stored in the Ethernet Print Server.
• Use PCONSOLE to check if the print jobs are being sent to the Ethernet
Print Server printer. Make sure the print job is in the print queue and
waiting to be printed. PCONSOLE must be in remote printer mode to
check this.
Workstation to Ethernet Print Server Connection Checklist
To make sure the workstation is communicating with the Ethernet Print
Server, check the following:
• Print a file from the workstation and make sure the print job gets to the
Ethernet Print Server print queue using PCONSOLE. If the print job
does get to the queue then the problem is not with the workstation/print
server connection.
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