Troubleshooting; Calling Black Box; Shipping And Packaging - Black Box LEP0000A User Manual

PURE NETWORKING 10/100 MINI PRINT SERVERS USERS' MANUAL

12.1 Calling Black Box

If you determine that your Pure Networking 10/100 Mini Print Server is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.

12.2 Shipping and Packaging

If you need to transport or ship your Pure Networking 10/100 Mini Print Server:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the print server for repair, make sure you include
everything that came in the original package. Before you ship, contact Black
Box to get a Return Authorization (RA) number.
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12. Troubleshooting