Troubleshooting; How To Use This Chapter; How To Diagnose Problems; Ethernet Print Server Status Light - Black Box LE3840A Manual

7.1 How to Use This Chapter

This chapter describes how to troubleshoot any problems you might have
with the Ethernet Print Server, the printer, or any network operating system
(NOS). First go to Section 7.2, then go to the appropriate section to
troubleshoot the problem.

7.2 How to Diagnose Problems

Many problems you experience can be resolved using the status light, status,
and error pages. Use the procedure below to narrow down the focus of your
problem:
1. Check the Ethernet Print Server status light to make sure there is no
error condition. See Section 7.3.
2. Check to see if a status page has printed on your parallel printer. This
page confirms the setup you have defined for your Ethernet Print Server.
Check to see if error pages have printed on your parallel printer.
3. Use the troubleshooting software or error messages to diagnose problems
for the Novell, AppleTalk, or TCP/IP protocols. Use NIMANAGE for
Novell, the AppleTalk Administration Program for AppleTalk, or error
messages for TCP/IP.
4. Go to Section 7.5. When you have determined the problem, then use
one of the checklists in this chapter.
7.3 Status Light
The Ethernet Print Server's green LED status light can also help you
determine if print jobs are getting to the Ethernet Print Server printer.
Table 7-1 gives the different conditions that the status light displays.

7. Troubleshooting

CHAPTER 7: Troubleshooting
107