How To Determine The Cause Of A Problem - Black Box LE3840A Manual

7.5 How to Determine the Cause of a Problem

You should check the following items in order to determine the cause of your
printing problems.
• Check status page—Check the Ethernet Print Server status page(s) to
confirm that you installed and configured each network protocol
correctly.
• Did you change your network?—If you changed your network, make sure
the changes you made did not affect the configuration for the Ethernet
Print Server printers.
- See the appropriate chapter to confirm that you have installed and
configured the network protocol correctly for the Ethernet Print Server.
- If you added, changed, or removed any hardware on the network, check
to see if the hardware was installed correctly.
- If you added any new software applications, make sure the program is
compatible and installed correctly for the network. See your network
protocol documentation to confirm.
• Check if other Ethernet Print Server users cannot print.
- Check to see if the users having problems are all on the same network
operating system. If they are, go to the troubleshooting section for that
NOS.
- Check to see if the users are trying to print to the same Ethernet Print
Server printer. If they are, check the connection for that printer on the
Ethernet Print Server unit. Make sure it is securely fastened. Also, if
each user is running on a different network operating system, see the
troubleshooting section for each NOS.
- Check to see if the users are trying to print to different Ethernet Print
Server printers. If they are, check the printer connections first. Make
sure each printer is securely fastened to the Ethernet Print Server unit.
Also, if each user is running on a different network operating system,
see the troubleshooting section for each NOS.
CHAPTER 7: Troubleshooting
113