Black Box LE3840A Manual page 118

• Make sure the file server is up and running.
• Make sure there is enough disk space on the file server and that the file
server is up and running.
• Also, make sure you have the proper Supervisor rights (NetWare 2.15
and 3.10 and above) or Administrator rights (NetWare 4.00 and above)
in order to configure the Ethernet Print Server printers.
• Run the NetWare COMCHECK utility to make sure the file server and
Ethernet Print Server are communicating. You can run COMCHECK
from any network workstation.
Workstation Checklist
• For all network workstations trying to access the Ethernet Print Server
printers, check to see if the network is loaded on the workstation.
See the Novell NetWare documentation for assistance.
• Make sure that the software application running on the workstation is set
up to print to the Ethernet Print Server printer. For instance, are you
using the correct print driver?
• Is the workstation connected to the print queue necessary for printing
to the Ethernet Print Server printer(s)? Print a file and verify that it
goes to the correct queue. See Chapter 4.
• Make sure the print queues assigned to the Ethernet Print Server
printer(s) are not assigned to other network printers. If the queues are
assigned to another printer, the print jobs may be going to that printer.
• Use NetWare's PRINTCON to see if AUTO ENDCAP is turned on.
If it is not, change the configuration so it is turned on. Auto Endcap
lets you send data to a network printer.
• Use NetWare's PRINTCON or CAPTURE to set a longer print job
timeout. Timeouts should be at least 2 minutes for graphics applications.
Ethernet Print Server Configuration Checklist
If you have checked all your hardware connections, then check the following
configuration information:
• Use NIMANAGE to check the status of the print server. See Chapter
4 for details. The Troubleshoot Option of the Report Print Server Status
displays a report for the selected Ethernet Print Server. This report
includes a status of file servers and queues assigned to an Ethernet Print
Server printer along with a description of any problems.
CHAPTER 7: Troubleshooting
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