Troubleshooting: Printer And Network Connections - Black Box LE3840A Manual

ETHERNET PRINT SERVERS HIGH SPEED AND 4-PORT

7.6 Troubleshooting: Printer and Network Connections

P C
RINTER HECKLIST
Make sure the printer is functioning properly.
• Is the printer plugged into a live wall outlet, and is the power switch
in the ON position? Try another wall outlet.
• Is the printer on-line? Check the printer to make sure it is on-line, or
nothing will print.
• If the printer has a control panel, is the display blank? If it is, the printer
is not powered on.
• For printers without a control panel, check to see if the server has gone
down, or if there is a loose or disconnected cable connection from the
network.
• If the printer has a control panel, does it display an error? The error may
result from a break in communication from the network to the printer.
This results from the network server going down, or from loose or
unconnected cables.
• Did you send a PCL type job to a PostScript printer? If you did, the print
job will not print. Make sure you send your job to the correct printer
type.
• Strobe-size setting for your printer may be wrong. Use NIMANAGE
(Chapter 4) to change the strobe size for the parallel printer. The default
is 1. Change the setting to 5, since the printer may need a higher setting.
• Is the printer jammed?
• A longer delay between PostScript print jobs is needed. This is a common
problem for PostScript printers. Use NIMANAGE to set a delay between
print jobs sent to your printer. See Appendix D.
• The handshaking set for your printer connected to the Uniport may be
wrong. Use NIMANAGE to set the Uniport to the correct printer
handshaking protocol. See your printer's owner's manual for details.
If Print Jobs Partially Print
If your print jobs partially print, or your graphics do not print correctly, make
sure all your connections are securely fastened and the defaults for the
parallel and Uniport ports are set correctly in NIMANAGE.
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