Micros Systems Workstation 5 Service Manual page 98

Workstation 5 Troubleshooting
Local Area Network (LAN) Related
WS5 will not Connect to LAN (Link LED OFF)
Symptoms: When the WS5 is connected to the LAN, but LED1 or LED2 do not
illuminate. In the OS, the system tray network icon (next to the clock) displays
a Red 'X'. Note: the Link LEDs do not function when WEPOS is installed.
• Mis-wired network connector at the workstation or network device wall
plate. (this is more likely in a new installation).
• Disconnected or defective or damaged patch cable at the WS5 or network
device.
• Defective or damaged in-wall cabling between the WS5 and other network
device.
• Defective or non-powered network device. (For example, the WS5 is
connected to a network switch, but the device is not powered).
WS5 will not Connect to LAN (Link LED ON)
Symptoms: When the WS5 is connected to a LAN, the Link LED illuminates,
but the unit cannot connect to a server.
• The WS5 may need to use DHCP, but a static IP address is assigned.
Moving a workstation between various POS Applications can cause this to
occur.
MICROS and third party applications use different methods of assigning an
IP address to the WS5. Some POS applications may require that the WS5
obtain the IP address via DHCP, while others may require the WS5 be
assigned a 'static' IP addressees in the 192.100.x.x range.
To configure the workstation for DCHP or Static IP, from the desktop,
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press Start - Settings - Network and Dial-Up Connections.
Touch the PCI-RTCENIC1 icon twice.
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In the IP address tab, make the selection between DHCP or Static IP
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and enter a static IP address suitable for the site (normally in the
192.168.x.x range) if required.
Restart the WS5 after making changes to network settings.
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3-30 Workstation 5 Field Service Guide