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Micros Systems PCWS 2010 Setup Manual

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micros
®
Systems, Inc.
PC Workstation
2010
Setup Guide
Copyright 2005
By MICROS Systems, Inc.
Columbia, Maryland USA
All Rights Reserved
Part Number 100016-144 (1st Edition)

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  • Page 1 ® Systems, Inc. PC Workstation 2010 Setup Guide Copyright 2005 By MICROS Systems, Inc. Columbia, Maryland USA All Rights Reserved Part Number 100016-144 (1st Edition)
  • Page 2 Warranties Although the best efforts are made to ensure that the information contained in this manual is complete and correct, MICROS Systems, Inc. makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    USB Disk On Chip ........1-11 Comparing the PCWS Eclipse and PCWS 2010 ....1-13 PCWS Eclipse and PCWS 2010 Specifications .
  • Page 4 Operating the PCWS 2010 ........
  • Page 5 Table Of Contents Local Bus IDE Adapter ........2-9 Hardware Monitor .
  • Page 6 Chapter 3 - PCWS 2010 Hardware Configuration Disassembling the PCWS 2010 ........3-2 What’s Inside? .
  • Page 7 External USB Connectors ........3-38 Reassembling the PCWS 2010 ........3-39 Installing the 12.1”...
  • Page 8 PCWS 2010 /w 12.1” LCD/Touchscreen Head ..... . A-2 PCWS 2010 /w 15” LCD/Touchscreen Head......A-3 Pole LCD Customer Display .
  • Page 9 Preface In this preface, you’ll find information about this manual. Refer to the preface if you have questions about the organization, conventions, or contents of this manual. In this section Why Read This Manual?................x How This Manual Is Organized ...............xi Notation Conventions................xii PC Workstation 2010 Setup Guide...

  • Page 10: Preface

    Purpose This guide is intended for those who will be setting up and installing the PCWS 2010 unit and is not specific to a particular software application. To use the PCWS with a specific application, consult the Related Manuals section listed below.

  • Page 11: How This Manual Is Organized

    How This Manual is Organized This manual is divided into five chapters, briefly discussed below. Chapter 1 describes each of the PCWS 2010 components and how together, they comprise a complete workstation. The chapter also provides specifications, care and handling instructions, and information on how to connect peripherals to the Front I/O Panel.

  • Page 12: Notation Conventions

    Preface Notation Conventions Notation Conventions Symbols NOTE This symbol brings special attention to a related item. WARNING This symbol indicates that specific handling instructions or procedures are required to prevent damage to the hardware or loss of data. SHOCK HAZARD This symbol calls attention to a potential hazard that requires correct procedures in order to avoid personal injury.
  • Page 13 Chapter 1 What Is The PCWS 2010 This chapter introduces the PCWS 2010 features and options. In this chapter The System ....................1-2 Features......................1-6 Options....................... 1-10 Specifications..................... 1-22 Care and Handling ..................1-24 The I/O Panel ..................... 1-26 Connecting Peripherals to the PCWS 2010 ..........1-29 Operating the PCWS 2010.................

  • Page 14: The System

    Figure 1-1: The PCWS 2010 System Unit The PCWS 2010 System Unit uses the System Unit Cover and Adjustable Pedestal from the Eclipse, but features a new chassis, system board, and power supply. The power supply is not compatible with the Eclipse.

  • Page 15: The Lcd/Touchscreen Head

    The System LCD/Touchscreen Head The PCWS 2010 is available with two display configurations. The standard display is based on a 12.1” TFT LCD with resistive touchscreen, and the optional display is based on 15” TFT LCD with resistive touchscreen. Each display is featured below.

  • Page 16: The 15" Lcd/Touchscreen Head

    What Is The PCWS 2010 The System The 15” LCD/Touchscreen Head The optional 15” LCD/Touchscreen Head, shown below, contains a 1024x768 TFT LCD Panel coupled to a 5-wire resistive touchscreen. Figure 1-3: The Optional 15” LCD/Touchscreen Head The front panel DVI connector supplies all LCD, touchscreen, backlight control and data signals as well as +12V to the LCD/Touchscreen Head.

  • Page 17: The Magnetic Card Reader Cover

    The System The Magnetic Card Reader Cover Figure 1-4 shows the PCWS 2010 MCR Cover with its 3-track Mag Card Reader. Figure 1-4: The MCR Cover In addition to the smoother curves, the MCR Cover is slightly larger than the Eclipse cover and is therefore not compatible with that product.

  • Page 18: Features

    Peripheral expansion can take several forms with the inclusion of the following items. Serial Ports The PCWS 2010 I/O Panel contains a total of six Serial Ports. One port is reserved for the MCR, leaving five ports available for general purpose use.

  • Page 19: Mule

    The 15” LCD provides a fixed resolution of 1024x768. VGA Interface The PCWS 2010 front panel includes an analog VGA connector to support a wide variety of CRT or LCD monitors. The GMCH has an integrated 24-bit RAMDAC that can drive progressive scan monitors at a resolution of 1600x1200 at 85Hz refresh or up to 2048x1536 at a 75Hz refresh rate.

  • Page 20: Sound

    DVD reader/writer could be used to boot the workstation. Diagnostics Utility An updated version of DiagUtilty is supplied on the Operating System images. It supports all of the PCWS 2010 features including the MULE based interfaces. PC Workstation 2010 Setup Guide...

  • Page 21: Pcws Api

    MICROS OLE for Retail POS (OPOS) The Windows 2K Professional and Windows XP Professional hard disk images OPOS drivers. The MICROS implementation of the OPOS API supports the PCWS 2010 and including peripherals supported by the MICROS POS Applications. MICROS CAL32...

  • Page 22: Options

    Options Options In addition to the 15” LCD/Touchscreen Option, and various processor/memory configurations, the following optional devices are available for the PCWS 2010. Instructions for installing these options can be found in Chapter 3. Telephone Modem The system board Mini-PCI Card Slot accepts an optional modem card. Figure 1-5 shows the modem card (outlined in White) installed the system board socket.

  • Page 23: Usb Extension Cables

    VFD. Another option is the MICROS LCD Customer Display, originally developed for the WS4 and KWS4. This display features a native graphics mode, and 2x20 VFD emulation. It is available for the PCWS 2010 in the pole mount version only.

  • Page 24: Usb Disk On Chip

    Figure 1-8: The PCWS 2010 Integrated and Pole Customer Displays USB Disk On Chip The PCWS 2010 system board supports the optional M-Systems uDOC (USB Disk On Chip). The device is available in sizes ranging from 64M to 2G, and attaches to an internal USB header.

  • Page 25: Comparing The Pcws Eclipse And Pcws 2010

    Comparing the PCWS Eclipse and PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 The PCWS 2010 is the successor to the PCWS Eclipse. While each unit is similar in appearance, using the same casework and LCD/Touchscreens, the PCWS 2010 uses a new power supply and system board with an updated processor and memory architecture.
  • Page 26 What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 The following table provides a comparison of the PCWS Eclipse and PCWS 2010 specifications. For complete PCWS 2010 specifications, see the following section. Specification PCWS Eclipse PCWS 2010 ©...
  • Page 27 What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 PCWS Eclipse Component Compatibility with the 2010 This table lists many PCWS Eclipse components and part numbers, then indicates compatibility with the PCWS 2010. Eclipse MICROS PCWS 2010...
  • Page 28 What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 Eclipse MICROS PCWS 2010 Comments Component Compatibilty Activator, Power Switch 300103-010 Compatible and Cable Cable Assembly, DVI 400472-012 Compatible Chassis Various Not Compatible System Board(s) Various Not Compatible...

  • Page 29: Pcws 2010 Peripheral Compatibility With The Eclipse

    What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 PCWS 2010 Peripheral Compatibility with the Eclipse The following table lists peripheral devices supported by the Eclipse, and describes if that device is supported by the PCWS 2010. Peripheral Eclipse 2010...
  • Page 30 Serial Peripheral UPC Scanners Supported Supported Serial Peripheral PCMCIA Modem Supported Not Supported 2010 does not support PCMCIA - use Mini-PCI or CF Interface. Figure 1-11: Comparison of Peripheral Support - PCWS 2010 and Eclipse 1-18 PC Workstation 2010 Setup Guide...
  • Page 31 What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 PCWS Eclipse Connectivity vs. PCWS 2010 The following table lists all ports and connectors on the PCWS Eclipse and displays equivalent ports on the PCWS 2010. Connectivity Eclipse...
  • Page 32 Client PCMCIA None Wireless - Modem - Mass Storage Mini-PCI Wireless - Modem Compact Wireless - Mass Flash Card Storage - Personality Figure 1-12: Comparison of I/O Port Connectivity - PCWS 2010 and Eclipse 1-20 PC Workstation 2010 Setup Guide...
  • Page 33 What Is The PCWS 2010 Comparing the PCWS Eclipse and PCWS 2010 MICROS Application Software Compatibilty - PCWS Eclipse and 2010 3700 Version PCWS Eclipse PCWS 2010 1.0x Not Supported Not Supported 2.00 Not Supported Not Supported 2.50 Not Supported Not Supported 2.60...

  • Page 34: Specifications

    What Is The PCWS 2010 Specifications Specifications The PCWS 2010 conforms to the following specifications. Specification Parameters Supported Processors Intel Celeron M 320 Intel Pentium M 745 Processor Package 478-Pin Micro FCPGA Processor Socket 479-Pin Micro FCPGA L2 Cache Celeron M 320 = 512KB...

  • Page 35: Approvals

    /w Hard Disk and VFD Customer Display With optional 15” LCD - 22.7 lb. (10.3 kg). Case Material PC-ABS Physical Dimensions See Appendix A Approvals The PCWS 2010 Workstation meets the following safety and environmental certifications. Expiration Directive Specification Year Comments Date...

  • Page 36: Care And Handling

    What Is The PCWS 2010 Care and Handling Care and Handling The following pages offer tips for placing the workstation in an environmentally safe location and information on cleaning the workstation cabinet and touchscreen. Environmental Requirements To ensure proper operation of the workstation, consider the following guidelines for placement of the PCWS 2010.

  • Page 37: Cleaning The Touchscreen And Cabinet

    However, tile or anti-static carpet should still be employed in areas near the workstation. Temperature and Humidity The PCWS 2010 operating temperature is between 0°C and 45°C. See page 1-22 for complete specifications. A constant humidity between 40% and 90% is required for proper operation of the equipment.

  • Page 38: The I/O Panel

    Figure 1-14: The 2010 I/O Panel There are several changes to the PCWS 2010 I/O Panel from the Eclipse. The PS/2 Mouse/Keyboard connectors and Parallel Port connector are no longer available. However, the addition of two USB ports and two serial ports greatly increase the expansion capabilities.
  • Page 39 2010 Modem Card. Standard VGA analog output to an external CRT or LCD monitor. The DVI connector drives the PCWS 2010 LCD/Touchscreen Head. It supports the the 12.1” or 15” LCD/Touchscreen and is compatible with the DVI connector on the PCWS Eclipse.
  • Page 40 What Is The PCWS 2010 The I/O Panel This location is reserved for an SMA Female RF connector, part of the Optional Wireless Modem Card. The wireless card includes a 88mm (4½”) flexible antenna that attaches to the Front I/O panel, but fits inside the MCR cover. See Chapter 3 for more information about installing this option.

  • Page 41: Connecting Peripherals To The Pcws 2010

    The following section describes how to connect a variety of devices to the PCWS 2010 Front I/O Panel. USB Devices After the PCWS 2010 boots to an operating system such as Windows 2000 Professional 2003 Server, or Windows XP Professional, a wide variety of USB storage devices can be connected to the unit.

  • Page 42: Operating The Pcws 2010

    Operating the PCWS 2010 On the following pages, you’ll find several procedures for operating the workstation and using the PCWS 2010 mag stripe reader. Using the AC Power Switch The upper half of Figure 1-16 shows the location of the power switch. The lower half of the illustration shows the power LED that is visible when the MCR Cover is removed.

  • Page 43: Using The Magnetic Card Reader

    What Is The PCWS 2010 Operating the PCWS 2010 Using the Magnetic Card Reader The 3-track magnetic card reader is mounted on the front cover for easy access and service. Figure 1-17 shows that a card can be swiped in either direction, as long as the the mag stripe faces down and towards the rear of the workstation.
  • Page 44 Perform the calibration procedure in the position (sitting or standing) that the touchscreen is normally used. Calibrating the Hampshire 12.1” Touchscreen The 12.1” LCD/Touchscreen Head is shipped with the PCWS 2010 unless the 15” LCD option is purchased. 1. From the Desktop, select Start -> Programs -> Hampshire Touchscreen Control Panel.
  • Page 45 Production of PCWS LCD/Touchscreen heads using the MicroTouch touchscreen controller ended in late 2004. This procedure is included for reference only. Current 12.1” PCWS 2010 units use the Hampshire Touchscreen Controller. 1. From the Desktop, press the MicroTouch TouchWare icon twice. If this is the first power-up after the LCD/Touchscreen head has been swapped, you may be prompted to run the calibration procedure.
  • Page 46 What Is The PCWS 2010 Operating the PCWS 2010 1-34 PC Workstation 2010 Setup Guide...
  • Page 47 Chapter 2 BIOS Setup Utility The Phoenix BIOS Setup Utility provides a central location for configuring the system board hardware. The BIOS Setup Utility is stored in Flash EPROM, so it is available even if a hard disk or operating system is not installed.

  • Page 48: Requirements

    [Pause/Break] key to freeze the BIOS text screen. Counting down from the top of the screen, the fourth line displays the ‘MICROS PCWS 2010 BIOS Version’ in the form of vx.xxa (for example, 1.07a). The fifth line displays System Board Hardware Revision. The sixth line displays the processor model and clock speed, and the seventh line displays the amount of system RAM installed.

  • Page 49: Security

    Power settings are disabled by default. Boot This menu allows the user to determine the PCWS 2010 boot device. The boot device may be an external USB Floppy Disk, USB CD or DVD Drive, USB Disk On Chip, and IDE devices including 2.5”...
  • Page 50 BIOS Setup Utility Starting the Phoenix Setup Utility Key(s) Description [Home] or Moves the cursor to the first field. [PgUp] [End] or Moves the cursor to the last field. [PgDn] [F9] Load Setup Defaults from any screen in the Setup Utility. [F10] Press {F10], then [Enter] to save changes and exit from any screen in the Setup Utility.

  • Page 51: Main Menu

    Primary Master [Auto] The PCWS 2010 supports one or optionally two 2.5” hard disks installed within the system unit chassis. The Primary Master is the first hard disk.

  • Page 52: Primary Slave

    Secondary Master [None] PCWS 2010 includes a socket for the WS4/KSWS4 Compact Flash (CF) Daughter Card. The daughter card is positioned so that CF card projects from the I/O Panel. Depending on the type of card installed, this field may report the Brand Name and Model of the device, or simply report that a ‘IDE Removable Drive’...

  • Page 53: Language

    BIOS Setup Utility Main Menu Language: [English (US)] In addition to the English (US) default, this selection converts most BIOS screen text into one of the following languages: • Spanish (Espanol) • German (Deutsch) • Simplified Chinese • Japanese. To use one of the alternates listed above, select the language, then press F10, [Enter] to enable.

  • Page 54: Advanced Menu

    This selection allows you to define the operating system installed on the hard disk. Other is the default. WARNING: If you create OS images for the PCWS 2010, set this field to match the operating system before installation begins. In some cases, an incorrect setting can cause some operating systems to display unexpected behavior.

  • Page 55: Reset Configuration Data

    BIOS Setup Utility Advanced Menu Reset Configuration Data [No] This field is normally set to [No]. When you select [Yes] and restart the workstation, the BIOS clears, then rebuilds the Extended System Configuration Data (ESCD) data area. The ESCD data area contains a list of the plug and play hardware detected by the BIOS.

  • Page 56: I/O Device Configuration

    BIOS Setup Utility Advanced Menu > I/O Device Configuration This sub-menu accesses the PCWS 2010 COM ports. Press [Enter] to view the each COM port configuration. The serial port field parameters can be modified, but this is not recommend. Serial Port 1: [Enabled - Base IO Address=3F8, Interrupt=4] This selection enables or disables the front panel DB9 serial connector, not assigned to a particular device.

  • Page 57: Keyboard Features

    BIOS Setup Utility Advanced Menu > Keyboard Features A number of keyboard operational settings can be found in this sub-menu. NumLock: [On] On enables the Num Lock at boot up. The Auto setting turns on Num Lock if a numeric keypad is detected. Key Click [Disabled] Enables an audible key-click for each key pressed.

  • Page 58: Intel Menu

    BIOS Setup Utility Intel Menu Intel Menu Figure 2-4 displays the Intel Menu and sub-menu selections. Figure 2-4: The Intel Menu CPU Control Menu This sub-menu accesses the Thermal Control Circuit and selects the Thermal Monitor. DBS Cycling Temperature [95°C] This field sets the Demand Based Switching (DBS) temperature of the processor.

  • Page 59: Mch Control Sub-Menu

    A power saving feature. DDR ECC Operation: [Enabled] The PCWS 2010 supports DDR ECC DIMMs if installed. The GMCH supports single-bit Error Correcting Code (ECC) on the main memory interface. If standard (non-ECC) DIMMs are installed, this field is grayed out.

  • Page 60: Default Primary Video Adapter

    PCI or AGP. The default setting of [AGP] displays the BIOS POST and Setup Utility screens on both the LCD and optional CRT if installed. However, when the PCWS 2010 boots to a Windows 2000 or Windows XP Professional OS image, the LCD is the default monitor and the CRT is disabled.

  • Page 61: Igd - S3 Popup

    Enables or disables the on-board Intel Boot Agent. The Default of [Enabled] allows network booting. CPU Sleep: [Enabled] This setting requires the ICH4M. The PCWS 2010 System board uses the ICH4 device, which does not support the C3, C4, and S1D power management states. Deeper Sleep: in S1M: [Disabled] This setting requires the ICH4M.

  • Page 62: Acpi Control Sub-Menu

    ACPI Control Sub-Menu The following fields determine the Active and Passive trip point temperatures and define several thermal parameters that have been optimized for the PCWS 2010. We recommend that you do not change these settings. Active Trip Point [55°C] The Active Trip Point is the temperature at which the Active Cooling Policy driver in the operating system turns the processor fan on.

  • Page 63: Apic - High Performance Event Timer

    CK-408 Clock Initialization: [48Mhz] CK-408 is a reference to a clock chip that generates and controls all system clocks. On the PCWS 2010 system board, the clock chip is named ICS950812. This field controls the clock input to SuperIO Number One.

  • Page 64: Security Menu

    BIOS Setup Utility Security Menu Security Menu The Security Menu accesses the PCWS 2010 Security features. Figure 2-5: The Security Menu FirstWare Authentication Level [High] Sets the FirstWare Authentication Level. Supervisor Password Is: [Clear] Displays the current Supervisor password, if enabled.

  • Page 65: Fixed Disk Boot Sector

    BIOS Setup Utility Fixed disk boot sector: [Normal] Write protects the hard disk boot sector for virus protections. If set to [Write Protect], a password is required to format or FDISK the hard disk. Virus check reminder: [Disabled] Settings are [Enabled] or [Disabled]. If enabled, a message is displayed during POST asking if the system has been scanned for boot sector viruses and requires a (Y)es or (N)o response.

  • Page 66: Power Savings

    The BIOS Power savings are disabled by default. Instead, the power management features of the PCWS 2010 are controlled either by the BIOS at the hardware level (e.g., Intel Speed Step, or ICH4 STPCLK Clock Throttling), or by the operating system in conjunction with ACPI (Advanced Configuration and Power Interface Specification).

  • Page 67: Power Button Function

    When [Save to Disk] is enabled, the PCWS 2010 saves the system context to the hard disk and powers off. This selection saves the greatest amount of power, but requires a longer time to recover since a complete restart is required.

  • Page 68: Boot Menu

    BIOS Setup Utility Boot Menu Boot Menu The PCWS 2010 is capable of booting from IDE or USB devices, or the 10/100 Ethernet port. Figure 2-6 shows an example of the Boot screen. Figure 2-6: PCWS 2010 Boot Order Screen The boot screen is divided into two sections: The upper section, the ‘Boot Priority...
  • Page 69 BIOS Setup Utility Boot Menu Booting from the Network If no bootable IDE devices are found, item number 5, the ‘Intel Boot Agent (IBA) FE’ network boot agent attempts a network boot. Note: Pressing [F12] at the Blue splash screen bypasses all devices in the boot order and attempts a network boot.
  • Page 70 BIOS Setup Utility Boot Menu To boot from an IDE hard disk, scroll to the CF card selection and press [-] to move it the device lower in the boot order. Booting from the Primary Slave Hard Disk Figure 2-9 shows an example of two identical 40 GB hard drives installed. The Primary Master (PM) and Primary Slave (PS) designations correspond to the master/slave jumper configurations on the hard disk.

  • Page 71: Exit Menu

    BIOS Setup Utility Exit Menu Exit Menu When you have made all of your selections from the various menus within the Setup Utility, you must save your changes and exit. Selecting EXIT from the Menu Bar selects the EXIT menu. Exit Saving Changes After making changes to BIOS settings, use this selection to ensure those changes are saved in CMOS RAM.
  • Page 72 BIOS Setup Utility Exit Menu 2-26 PC Workstation 2010 Setup Guide...
  • Page 73 This chapter is your guide to disassembling the workstation, identifying the major components, and installing optional features. In this chapter Disassembling the PCWS 2010 ..............3-2 What’s Inside?....................3-7 Installing the Rear 2x20 VFD Customer Display........3-16 Remove/Replace Power Supply..............3-18 Remove/Replace the Hard Disk(s) ............

  • Page 74: Disassembling The Pcws 2010

    Remove the cover only a few inches, then remove the MCR modular connector from the front panel. Figure 3-2: Removing the PCWS 2010 MCR Cover 3. Remove the AC power cable from the power supply.
  • Page 75 PCWS 2010 Hardware Configuration Disassembling the PCWS 2010 5. Remove the LCD/Touchscreen Head. ❏ To remove the 12.1” LCD/Touchscreen Head, continue with Step 6. ❏ To remove the 15” LCD/Touchscreen Head while attached to the plastic base, proceed to page 3-5.
  • Page 76 PCWS 2010 Hardware Configuration Disassembling the PCWS 2010 9. Remove the two thumbscrews that fasten the system unit cover to the chassis by turning them in the direction shown in Figure 3-4, below. Figure 3-4: Remove the System Unit Cover Thumbscrews 10.
  • Page 77 PCWS 2010 Hardware Configuration Disassembling the PCWS 2010 Removing the 15” LCD/Touchscreen Head The 15” LCD/Touchscreen Head assembly is not mounted to the pedestal with thumbscrews. A procedure for removing the 15” LCD/Touchscreen head is provided below. 11. Refer to Figure 3-4 on page 3-4 and remove the System Unit thumbscrews.
  • Page 78 16. Open the cover, placing it to the left of the chassis. Figure 3-8 points out the major components, described in greater detail in the following pages. Figure 3-8: PCWS 2010 - Chassis Cover Open PC Workstation 2010 Setup Guide...

  • Page 79: What's Inside

    System Board Devices Figure 3-9 points out the major components on the PCWS 2010 System Board. Each device is described in greater detail in the following pages. Figure 3-9: 2010 System Board Revision E and F - Major Components...

  • Page 80: Pcws 2010 System Board Architecture

    What’s Inside? PCWS 2010 System Board Architecture Figure 3-10 shows a block diagram of the PCWS 2010 system board, including the Intel chipset and most peripheral devices. The three devices comprising the chipset are interconnected via the Hub Interface, a private 66MHz PCI-like interface between the GMCH and the ICH4 and between the ICH4 and Firmware Hub.

  • Page 81: U48 - Processor Socket

    90nm processor technologies, including the Standard Voltage, Low Voltage, and Ultra Low Voltage variations. Processors currently approved for use in the PCWS 2010 can be found on page 3-26. These processors are based on the 478-pin micro FCPGA (Flip Chip Pin Grid Array) package.

  • Page 82: U34 - 82801Db Ich4 I/O Controller Hub

    ISA Bus. CN15, CN16 - DIMM Sockets The PCWS 2010 system board includes a pair of Dual In Line Memory Module (DIMM) sockets, labeled CN15 and CN16. The maximum capacity of each socket is 1GB, providing a total capacity of 2GB. See Chapter 3 for approved devices.

  • Page 83: U7 - Silicon Image Panel Link Transmitter

    • System Board Hardware Monitor. The hardware monitor status is available in the BIOS, and possibly through the PCWS 2010 Diag Utility. The hardware monitor is available in BIOS Setup Utility by selecting Advanced - Hardware Monitor and provides the following information:...

  • Page 84: U13 - Da82562Et 10/100 Ethernet Controller

    EAX™ 1.0 & 2.0 compatible • A3D™ compatible • I3DL2 compatible • HRTF 3D Positional Audio. The PCWS 2010 IO panel includes the following audio connectors. • Stereo Line Out - to drive external, powered speakers 3-12 PC Workstation 2010 Setup Guide...

  • Page 85: U48 - Udiskonchip

    U48 is a system board USB header that accepts the M-Systems USB Disk On Chip. (uDOC). The device is housed on a small circuit board that mounts horizontally to a 2x5 header. Currently, no PCWS 2010 configurations have been defined for the USB Disk On Chip. Primary Features: •...

  • Page 86: System Board Connectors

    PCWS 2010 Hardware Configuration What’s Inside? System Board Connectors Figure 3-11, below displays the PCWS 2010 System Board connectors. Figure 3-11: 2010 System Board Revision E and F - Connectors Procedures for removing and replacing internal components can be found in the remaining pages.

  • Page 87: System Board Jumpers And Leds

    PCWS 2010 Hardware Configuration What’s Inside? System Board Jumpers and LEDs Figure 3-12 displays the 2010 System Board Jumpers and LEDs. Figure 3-12: 2010 System Board Revision E and F - Jumpers, LEDs, and Temperature Sensor J3, shown on the left side of Figure 3-12 determines the cash drawer solenoid voltage.

  • Page 88: Installing The Rear 2X20 Vfd Customer Display

    This procedure describes how to remove and replace the rear 2x20 VFD customer display. This display attaches to the rear of the PCWS 2010 chassis. 1. Refer to page 3-2 to disassemble the workstation if you have not done so already.
  • Page 89 PCWS 2010 Hardware Configuration Installing the Rear 2x20 VFD Customer Display 5. Rotate the customer display bracket towards the chassis until it snaps into place. Figure 3-16. You may have to squeeze the top of the bracket to line it up with the holes in the top of the chassis.

  • Page 90: Remove/Replace Power Supply

    PCWS 2010 Hardware Configuration Remove/Replace Power Supply Remove/Replace Power Supply STATIC SENSITIVE DEVICES Always follow ESD procedures when replacing the power supply. 1. Refer to page 3-2 to remove the cover if you have not done so already. 2. Refer to Figure 3-18 and remove the ATX Power connector from CN17, the 2-pin connector from J3, and the in-line printer power cable.

  • Page 91: Remove/Replace The Hard Disk(S)

    PCWS 2010 Hardware Configuration Remove/Replace the Hard Disk(s) Remove/Replace the Hard Disk(s) This procedure describes how to remove and replace the PCWS 2010 Hard Disk Bracket. STATIC SENSITIVE DEVICES Always follow ESD procedures when handling a hard disk. Remove/Replace the Primary Hard Disk Most PCWS 2010 configurations includes a single 2.5”...
  • Page 92 PCWS 2010 Hardware Configuration Remove/Replace the Hard Disk(s) 5. Install a new drive in the upper drive slot and fasten to the bracket with four screws. 6. Attach the data cable to drive as shown in Figure 3-20. Figure 3-20: Installing the Hard Drive Data Cable 7.
  • Page 93 To boot from the new hard disk, configure it as ‘Master’ and the original disk as ‘Slave.’ The PCWS 2010 BIOS boots to the primary master hard disk by default, but is capable of booting from the slave as well. See Chapter 2 for more information.

  • Page 94: Remove/Replace Dimms

    The PC100/133 SDRAM DIMMs used by the PCWS Eclipse are not compatible with the PCWS 2010. Recommended DIMMs The table shown in Figure 3-22 shows PCWS 2010 compatible DIMMs that may be purchased from MICROS. Figure 3-23 lists approved PNY devices. Size...

  • Page 95: Installing Dimms

    256MB 1280MB 512MB 1536MB Figure 3-24: PCWS 2010 System Board DIMM Configuration Note After changing the 2010 memory configuration (by adding or removing DIMMs), you may notice that upon the first power-up, the POST appears to take longer than before. This is due to the BIOS detecting a memory configuration change causing it to perform a more detailed memory test.
  • Page 96 3. Figure 3-26 displays the system board DIMM sockets, labeled CN15 and CN16. Note the retaining clips and slots at each end of the socket. Install multiple DIMMs in CN15 first, then CN16. Figure 3-26: PCWS 2010 System Board DIMM Sockets 3-24 PC Workstation 2010 Setup Guide...

  • Page 97: Remove A Dimm

    PCWS 2010 Hardware Configuration Remove/Replace DIMMs 4. Make sure each retaining clip is in the open position. Figure 3-27. Note the location of the notch on the DIMM and the corresponding land on the socket. Place the DIMM in the socket. Press down on each end to lock the DIMM in place.

  • Page 98: Remove/Replace The System Processor

    Pentium M and Intel Celeron M Processors As the PCWS 2010 enters production, it will be available with the processor selections shown in Figure 3-29, below. Refer to the PCWS 2010 PMA for specific processor, memory, and hard disk configurations.
  • Page 99 PCWS 2010 Hardware Configuration Remove/Replace the System Processor 2. Figure 3-30 shows how the heatsink is attached to the heat sink plate, socket and system board. Figure 3-30: 2010 System Board Heatsink Assembly The heatsink plate attaches to the underside of the system board with four threaded holes that project through corresponding holes in the system board.
  • Page 100 PCWS 2010 Hardware Configuration Remove/Replace the System Processor 4. Figure 3-31. To remove the processor, turn the screw counterclockwise one-half turn. The socket moves to the unlocked position as indicated by the two arrows. Figure 3-31: Removing the Processor 5. Carefully remove the processor from the socket. Place the processor in a protective carrier to prevent bending the pins.
  • Page 101 PCWS 2010 Hardware Configuration Remove/Replace the System Processor 7. When the processor is seated, turn the screw one half-turn clockwise. The socket moves to the locked position as indicated by the arrows. Figure 3-33: Installing the Processor 8. Remove the thermal pad from the underside of the heatsink and apply a new pad or apply thermal grease.

  • Page 102: Installing The Modem Card

    Installing the Modem Card Installing the Modem Card The optional Mini-PCI based PCWS 2010 Modem is custom made for the 2010, designed to mount to the system board socket so that the RJ11 connector available at the front I/O panel.
  • Page 103 Select the Hardware Tab then click the Device Manager Button. 2. In the device list, locate ‘Modems’ then click the ‘+’ symbol to display the ‘MICROS PCWS 2010 Modem’ entry. Right click this entry and select ‘Properties.’ The MICROS PCWS 2010 Modem Properties window displays.

  • Page 104: Installing The 802.11B/G/A Wireless Card

    PCWS 2010 Hardware Configuration Installing the 802.11b/g/a Wireless Card Installing the 802.11b/g/a Wireless Card This option will be available as a factory configuration, or as a kit. The kit includes the Wireless Ethernet card, antenna lead, 4½” flexible antenna. Drivers are included on the hard disk image.

  • Page 105: Installing The 802.11B/G/A Wireless Card

    PCWS 2010 Hardware Configuration Installing the 802.11b/g/a Wireless Card Figure 3-36: Installing the PCWS 2010 Wireless Card 6. To close the System Unit cover, see page 3-38. To install drivers, proceed to the following page. PC Workstation 2010 Setup Guide...
  • Page 106 PCWS 2010 Hardware Configuration Installing the 802.11b/g/a Wireless Card Wireless Ethernet Software Installation The Windows 2000 or Windows XP Pro installation procedures are slightly different, and presented as separate procedures. The driver software is included on the hard disk image.

  • Page 107: Installing A Udiskonchip

    PCWS 2010 Hardware Configuration Installing a uDiskOnChip Installing a uDiskOnChip This procedure describes how to install and configure the Optional USB Disk On Chip. Procedure: 1. Refer to page 3-2 and remove the system unit cover if you have not done so already.
  • Page 108 PCWS 2010 Hardware Configuration Installing a uDiskOnChip 4. Install the uDOC Module, as shown in Figure 3-38, below. Figure 3-38: Installing a uDisk On Chip 5. Reinstall the hard disk bracket and interface cable. 6. To close the System Unit Cover, see page 3-38.

  • Page 109: External Usb Connectors

    PCWS 2010 Hardware Configuration External USB Connectors External USB Connectors The Optional USB extension cables bring USB connectivity outside the MSR cover. The procedure briefly describes how to install one or two USB extension cables. 1. Insert the extension receptacle into the bracket. The color of the extension cable may vary from that shown in the illustration.

  • Page 110: Reassembling The Pcws 2010

    Re-assembling the PCWS 2010 Re-assembling the PCWS 2010 The following procedure describes how to reassemble the PCWS 2010. 1. Close the chassis cover. 2. Once the lid is closed, secure it to the base by hooking the latches on the cover to the base as shown in Figure 3-41.
  • Page 111 PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 3. Install the System Unit cover. Figure 3-42. Start from the rear of the chassis, then slide forward. When the cover is in the position shown in the illustration, grasp the power supply and pull the cover forward to lock it into place.

  • Page 112: Installing The 12.1" Lcd/Touchscreen

    PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 Installing the 12.1” LCD/Touchscreen Head 5. Refer to Figure 3-44. While standing in front of the pedestal, place the LCD Head onto the pedestal, then let it slide down to lock in place.

  • Page 113: Installing The 15" Lcd/Touchscreen

    PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 Installing the 15” LCD/Touchscreen 1. Install System Unit base plastics and LCD/Touchscreen Head. Slide the base on the chassis from the rear until it appears like the upper half of Figure 3-46.

  • Page 114: Installing The Mcr Cover

    PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 Installing the MCR Cover 1. Run the AC Power cord through an access cutout in the I/O Panel tray and connect it to the AC receptacle. Route any additional cables through the cut-outs in the tray and connect them as required.
  • Page 115 PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 3. Install the MCR Cover as shown in Figure 3-48. The smaller tabs are inserted into the slots on the chassis while the larger tabs fit under the chassis. Figure 3-48: Attaching the MCR Cover 4.
  • Page 116 PCWS 2010 Hardware Configuration Re-assembling the PCWS 2010 3-44 PC Workstation 2010 Setup Guide...
  • Page 117 Chapter 4 LCD/Touchscreen Head Configuration This chapter provides an overview of the LCD/Touchscreen Head and shows how to disassemble and identify each component. In this chapter Disassembling the 12.1” LCD/Touchscreen Head ........4-2 The LCD/Touchscreen Interface Board ............4-4 VB12 Board LCD Interface Description ............. 4-6 VB12 Interface Board Touchscreen Interface ..........

  • Page 118: Chapter 4 - Lcd/Touchscreen Head Configuration Disassembling The 12.1" Lcd/Touchscreen Head

    Disassembling the 12.1” LCD/Touchscreen Head Disassembling the 12.1” LCD/Touchscreen Head The PCWS 2010 LCD/Touchscreen Head is identical to the LCD/Touchscreen Head used on later production units of the Eclipse. This section describes how to disassemble the head to access the LCD/Touchscreen Controller board. The LCD/Touchscreen Interface Board is described along with supported LCD panel and jumpers settings.
  • Page 119 LCD/Touchscreen Head Configuration Disassembling the 12.1” LCD/Touchscreen Head 3. Refer to Figure 4-2. With the shield in place, remove the two backlight cables, the video cable, and the touchscreen cable. Figure 4-2: Removing Cables from the Interface Board 4. Remove the shield. Figure 4-3. Figure 4-3: Removing the Interface Board Shield PC Workstation 2010 Setup Guide...

  • Page 120: The Lcd/Touchscreen Interface Board

    LCD/Touchscreen Head Configuration The LCD/Touchscreen Interface Board The LCD/Touchscreen Interface Board The PCWS 2010 LCD/Touchscreen Head the ‘VB12’ or -003 LCD/Touchscreen Interface Board. This board is also used on LCD/Touchscreen Heads that shipped with the PCWS Eclipse. The VB12 Interface Board uses the Hampshire Touchscreen controller.

  • Page 121: Lcd/Touchscreen Interface Board - Connectors And Jumpers

    LCD/Touchscreen Head Configuration The LCD/Touchscreen Interface Board VB12 LCD/Touchscreen Interface Board - Connectors and Jumpers Figure 4-5 shows the connectors and LCD configuration jumpers located on the VB12 or -003 Board. Figure 4-5:-003 VB12 LCD/Touchscreen Interface Board - Connectors and Jumpers The VB12 Interface Board is compatible with the Sharp TFT LCD panels used on the Eclipse.

  • Page 122: Vb12 Board Lcd Interface Description

    See the Eclipse Field Guide for more information about the -001 and -002 boards and supported LCD panels. LCD Compatibility As the PCWS 2010 enters production using the VB12 interface board, it also uses the same 12.1” Sharp LQ121S1DG41 (DG41) TFT LCD Panel that shipped with the last PCWS Eclipse workstations.

  • Page 123: Touchscreen Driver Compatibilty

    Hampshire Touchscreen Drivers. The -001 (DSTN) and -002 (TFT) Interface Boards produced for the Eclipse use a 3M Touchscreen Controller. Either board can be used on the PCWS 2010, assuming the correct touchscreen driver is installed. The optional 15” LCD/Touchscreen Head requires a unique touchscreen driver as well.

  • Page 124: Lcd Backlight Inverter/On-Board Voltage Regulator

    LCD/Touchscreen Head Configuration LCD Backlight Inverter/On-Board Voltage Regulators LCD Backlight Inverter/On-Board Voltage Regulators Figure 4-6 shows the Inverter and Voltage Regulator components. Figure 4-6: Backlight Inverter and On-Board Regulator Components Backlight DC-to-AC Inverter This description applies to all versions of the LCD/Touchscreen Interface Board. See Figure 4-6 for a component layout.

  • Page 125: Installing The Interface Board Shield

    LCD/Touchscreen Head Configuration Installing the Interface Board Shield Installing the Interface Board Shield 1. Reinstall the Interface Board shield. Follow the numbered steps shown in Figure 4-7, below. Figure 4-7: Installing the Interface Board Shield 2. Reinstall the backlight, touchscreen and video cable. Be sure to install the strain relief on the video cable.
  • Page 126 LCD/Touchscreen Head Configuration Installing the Interface Board Shield 4-10 PC Workstation 2010 Setup Guide-...

  • Page 127: Chapter 5 - Pcws 2010 Diagnostics

    Chapter 5 PCWS 2010 Diagnostics This chapter includes diagnostics information on the PCWS 2010. In this chapter Basic Troubleshooting ..................5-2 POST Error Beep Codes ................5-5 Diagnostics Utility ..................5-6 PC Workstation 2010 Setup Guide...

  • Page 128: Basic Troubleshooting

    PCWS 2010 Diagnostics Basic Troubleshooting Basic Troubleshooting This section provides a brief troubleshooting chart for the PCWS 2010. Problem Possible Cause(s) Solution PCWS is dead. The Power No Power to PCWS Press the power switch on Indicator is Off. System Unit side of workstation.
  • Page 129 PCWS 2010 Diagnostics Basic Troubleshooting Problem Possible Cause(s) Solution System Boots from Floppy Bad or disconnected data See Chapter 3 and check Diskette. Does not boot cable to hard disk. the connections to the hard from or read hard disk.
  • Page 130 PCWS 2010 Diagnostics Basic Troubleshooting Problem Possible Cause(s) Solution Vertical or Horizontal lines LCD Ribbon Cable between Re-seat ribbon cable at both in the LCD DG41 and VB12 Board is connectors. not properly seated. PCWS cannot read mag Mag card read head dirty or Use mag card cleaning kit cards.

  • Page 131: Post Error Beep Codes

    PCWS 2010 Diagnostics POST Error Beep Codes POST Error Beep Codes Figure 5-1 list several fatal Phoenix BIOS beep codes. The fatal codes listed are related to devices such as the keyboard, BIOS, VGA, CMOS RAM, VGA interface, DDR SDRAM, and the IDE interface.

  • Page 132: Diagnostics Utility

    Diagnostics Utility The Diagnostics Utility is included with the Operating System image with a factory unit. The PCWS 2010 continues with the MICROS tradition of providing a built-in diagnostics tool for the POS features of the workstation. Running the Diagnostics Utility On a MICROS factory image the Diagnostics Utility can be found in the \B folder of the 2010 drive.
  • Page 133 Appendix A Equipment Dimensions In this appendix PCWS 2010 /w 12.1” LCD/Touchscreen Head .......A-2 PCWS 2010 /w 15” LCD/Touchscreen Head ......... A-3 Pole LCD Customer Display ............A-4 Pole VFD Customer Display ............A-5 Cash Drawer................... A-6 Cash Drawer, Low Profile .............. A-7...

  • Page 134: Pcws 2010 /W 12.1" Lcd/Touchscreen Head

    Equipment Dimensions PCWS 2010 /w 12.1” LCD/Touchscreen Head PCWS 2010 /w 12.1” LCD/Touchscreen Head PC Workstation 2010 Setup Guide...

  • Page 135: Pcws 2010 /W 15" Lcd/Touchscreen Head

    Equipment Dimensions PCWS 2010 /w 15” LCD/Touchscreen Head PCWS 2010 /w 15” LCD/Touchscreen Head PC Workstation 2010 Setup Guide...

  • Page 136: Pole Lcd Customer Display

    Equipment Dimensions Pole LCD Customer Display Pole LCD Customer Display PC Workstation 2010 Setup Guide...

  • Page 137: Pole Vfd Customer Display

    Equipment Dimensions Pole VFD Customer Display Pole VFD Customer Display PC Workstation 2010 Setup Guide...

  • Page 138: Cash Drawer

    Equipment Dimensions Cash Drawer Cash Drawer PC Workstation 2010 Setup Guide...

  • Page 139: Cash Drawer, Low Profile

    Equipment Dimensions Cash Drawer, Low Profile Cash Drawer, Low Profile PC Workstation 2010 Setup Guide...
  • Page 140 Equipment Dimensions Cash Drawer, Low Profile This Page is Blank PC Workstation 2010 Setup Guide...

  • Page 141: Appendix B: Connector And Cable Diagrams

    Appendix B Connector and Cable Diagrams On the pages that follow, you will find diagrams of the PCWS 2010 Front Panel connectors, system board connectors, and hook-up cable schematics. A description of how each cable or connector is used is provided.

  • Page 142: Front Panel Connectors

    COM4, this port drives MICROS IDN printing devices from applications such as 3700/RES. Figure B-1 shows the pin-out for this configuration. Figure B-1: COM 4 IDN Connector Configured for IDN Printing Note that the LCC(-) configuration of this port is not supported by the PCWS 2010. PC Workstation 2010 Setup Guide...

  • Page 143: Com4 - Rs232

    Figure B-2: COM4 IDN Connector Configured for RS232 Modular COM Ports The PCWS 2010 IO Panel includes a pair of modular RS232 connectors, labeled COM3 and COM5. Each has identical pin-outs, shown in Figure B-3. Note that COM3 is normally dedicated to the Mag Card Reader.

  • Page 144: 10/100 Ethernet Connector

    The pin-out for the 10/100 Ethernet port is shown in Figure B-4, below. Figure B-4: 10/100 Ethernet Connector Diagram DB9 RS232 Connectors The PCWS 2010 includes a total of three DB9F RS232 ports COM1, COM6 and COM7. Each is wired like that shown in Figure B-5. Figure B-5: DB9 RS232 Connector Diagram...
  • Page 145 Connector and Cable Diagrams Front Panel Connectors Digital Visual Interface (DVI) Connector Identical to the Eclipse, the 2010 includes a modified DVI connector to drive the combination LCD/Touchscreen Head. Figure B-6: PCWS 2010 DVI Connector Diagram PC Workstation 2010 Setup Guide...

  • Page 146: Cash Drawer 1 And 2 Connectors

    Connector and Cable Diagrams Front Panel Connectors Cash Drawer 1 and 2 Connectors Figure B-7: Cash Drawer Connector Diagram Customer Display Connector This port drives the pole mounted LCD or VFD Customer Display. Figure B-8: Customer Display Connector Diagram PC Workstation 2010 Setup Guide...

  • Page 147: Printer Power Connector

    Connector and Cable Diagrams Front Panel Connectors Printer Power Connector Figure B-9 shows the how the +24V Printer Power Connector is wired. Figure B-9: Front Panel Printer Power Connector PC Workstation 2010 Setup Guide...

  • Page 148: System Board Connectors

    ATX Power Connector Figure B-10 shows a view of CN11, the ATX style power supply connector located on the system board. The PCWS 2010 Power Supply does not provide -12V or -5V, these voltages are generated on-board. To measure voltages at this connector, be sure the male ATX power connector from the power supply is connected and the power is turned on.

  • Page 149: Hook-Up Cables

    Hook-up Cables Hook-up Cables The following pages show wiring diagrams of various hook-up cables that may be used with the PCWS 2010 workstation. RS232 Four cable diagrams are included, two for the COM4 IDN port and two others for the modular COM5 port.

  • Page 150: Com5 Modular Connector

    Connector and Cable Diagrams Hook-up Cables COM5 Modular Connector Figure B-13 shows a cable diagram that adapts the modular COM5 connector to a DB9M connector. This cable is available from MICROS by ordering P/N 300319-103. Figure B-13: Modular COM5 to DB9M Connector Figure B-14 shows a cable diagram that adapts the modular COM5 connector to a DB25M connector.

  • Page 151: 8-Pin To 6-Pin Hook-Up Rs422 Cable (300319-001

    Connector and Cable Diagrams Hook-up Cables 8-Pin to 6-Pin Hook-up RS422 Cable (300319-001) This cable connects the modular 8-pin LCC connector to a 6-pin wall plate or directly to the 6-pin connector located on the IDN device. Figure B-15: 8-Pin to 6-Pin RS422 Hook-up Cable Diagram PC Workstation 2010 Setup Guide B-11...

  • Page 152: Cash Drawer Extension Cable

    Connector and Cable Diagrams Hook-up Cables Cash Drawer Extension Cable B-12 PC Workstation 2010 Setup Guide...
  • Page 153 Appendix C FCC/DOC Statement Federal Communications Commission Radio Frequency Interference Statement This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated...
  • Page 154 FCC/DOC Statement A booklet prepared by the Federal Communications Commission entitled "How to Identify and Resolve Radio - TV Interference Problems" may be useful. This booklet may be ordered from the Superintendent of Documents, U.S. Government Printing Office, Washington D.C. with stock number #004-000-00345-4.

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