Job Submitted But Never Printed - Toshiba GL-1010 Administrator's Manual

Job Submitted But Never Printed

Problem Description
There are many reasons why a job sent to the controller may not print,
several of which relate to hardware or network problems. However, if you
have been able to print successfully on previous occasions and printing is
possible for some jobs or some workstations, the problem is most likely to
be caused by a client-setup or job-submission error.
If the problem persists after following all of these steps, contact your
Toshiba authorized dealer for support.
Corrective Action
1 Check the device status in either TopAccess or TopAccessDocMon to
make sure there is no maintenance or service call at the copier. Refer
to
information about resolving the problem or contact your Toshiba
authorized dealer for support.
2 If the job does not appear in the Current Jobs queue, check the Jobs
Log in TopAccess. All terminated jobs are listed along with the job
status. If the status is
printed. For more information, refer to
3 Make sure the user is submitting the job to the right printer by
checking the device UNC displayed in the status bar in TopAccess
against the device name displayed on the copier LCD touch screen.
Refer to
4 Make sure that the port is configured properly on the client
workstation. Refer to the Operator's Guide.
5 Check the driver settings against the application settings to make
sure that they do not conflict with each other. Generally, the
application settings take precedence over driver settings. However, in
some applications, this can cause erratic results or even prevent a job
from printing. Refer to subsequent sections of this chapter for more
specific details.
6 Make sure the copier is equipped with the size and type of paper
being requested for the job. If it is not, you may need to feed the
correct media type manually. Failure to do so may hold up other jobs
in the queue, unless the
presses S
350
Troubleshooting Hardware Errors
Naming the Device and Workgroup
on the copier control panel. This forces the job to
TART
on page 311 for more
or
Deleted Unserviceable
Jobs Log
option is enabled and someone
Auto Continue
GL-10x0 Administrator's Guide
, the job could not be
on page 319.
on page 32.