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VKI Technologies Eccellenza Pod Service Manual

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See also: Operating Manual
Service Manual
Customer Service – 800.567.2951
Technical Support – 888.854.0207
May 2015
VKI Publication# 100285-001

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Summary of Contents for VKI Technologies Eccellenza Pod

  • Page 1 Service Manual Customer Service – 800.567.2951 Technical Support – 888.854.0207 May 2015 VKI Publication# 100285-001...
  • Page 2 Eccellenza Pod...

  • Page 3: Table Of Contents

    Software Installation ............... 70 Hardware Installation ..............70 Loading Programs onto the Load-n-Go Programmer ......71 Loading New Firmware into the Eccellenza Pod ........74 Error Messages .................. 77 Wiring Diagram ................. 79 Information in this document is subject to change without notice.

  • Page 4: Safety Information

    Eccellenza Pod Safety Information Safety Information Your safety is very important to us. It is imperative that you read and understand this safety information before proceeding with the installation, operation or servicing of this coffee maker. This equipment must be used specifically for the purpose for which it is designed.
  • Page 5 Eccellenza Pod Safety Information If the service cord is damaged, it must be replaced with a new service  cord that is available from your distributor or the manufacturer of this equipment. This equipment uses low voltage DC powered valves and motors. Do not ...

  • Page 6: Specifications

    NOTE: This machine is factory preset with U.S. settings (Preset 1). To change this preset, follow the instructions in the “Presets” section on page 28 of the Eccellenza Pod Operating manual. NOTE: Any references made in this manual to coffee blends and powder products are for example purposes only.

  • Page 7: Equipment Overview

    Eccellenza Pod Equipment Overview Equipment Overview LCD Display (2 x 20 characters) Strength Selection Buttons (Regular or Bold) Cup Size Selection Buttons (Small, Regular, Large) Front Fascia and Beverage Selection Area START button (starts brewing process) Door Lock LCD Screen...
  • Page 8 Eccellenza Pod Equipment Overview Powder Hoppers Door Lock Pod Door Set-Up Button Whipper Waste Bin Cup Stand / Drip Tray Exhaust Fan Main Power Switch Service Cord Water Inlet Valve 15A Fuse...

  • Page 9: Rinse Cycles

    Eccellenza Pod Rinse Cycles Rinse Cycles WARNING: Place a large cup under the dispensing spout area to catch the water that is dispensed during the rinse cycle. Powder Rinse Cycle NOTE: The powder rinse cycle is triggered automatically and is mandatory after removing and replacing the powder hoppers, or if the waste bin is removed for more than 10 seconds (default setting).

  • Page 10: Maintenance

    Eccellenza Pod Equipment Overview Maintenance To keep the equipment running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers.

  • Page 11: Monthly

    Eccellenza Pod Maintenance Monthly ► Clean the Whipper System – disassemble the whipper system and clean the components with hot water. ► Clean the Brewer – to clean the brewer, make a vend as you normally would, however, instead of inserting a coffee pod into the brewer, you need to insert a special cleaning tab.

  • Page 12: Sanitization - Milk System

    Eccellenza Pod Equipment Overview Sanitization – Milk System Should the Eccellenza Pod’s milk system require sanitization, all of the following components must be removed and soaked in a sanitizing solution for 30 minutes. Drip tray & grill • Spouts •...

  • Page 13: Cleaning The Vacuum Duct (Powder System)

    Eccellenza Pod Maintenance Cleaning the Vacuum Duct (Powder System) 1. Open the front door and remove the two powder dispensers. 2. Lift the front of the upper vacuum duct plate (in the center of the dispenser base), and pull it towards you to remove it.

  • Page 14: Removing The Rear Panel

    Eccellenza Pod Equipment Overview Removing the Rear Panel 1. Loosen the four screws securing the machine’s rear panel in place. 2. Lift and remove the rear panel. 3. Disconnect the inline wiring connector for the exhaust fan.

  • Page 15: Removing The Top Panel

    Eccellenza Pod Maintenance Removing the Top Panel 1. Remove the four screws securing the machine’s top panel in place. There are two screws on each side of the panel. 2. Lift and remove the top panel. NOTE: When re-installing the top panel, make certain that the side with the...

  • Page 16: Removing The Front Panel

    Eccellenza Pod Equipment Overview Removing the Front Panel 1. Remove the waste bin and open the front door of the machine. 2. Remove the top panel from the machine. 3. Remove the two screws securing the left side of the front panel.
  • Page 17 Eccellenza Pod Maintenance 5. Gently lift the front panel and pull the top of it towards you. This will unhook the right side of the front panel from the machine wall. 6. Disconnect the three hoses from their respective spouts.
  • Page 18 Eccellenza Pod Equipment Overview 8. To install the front panel, install notch at the bottom on the panel onto the lower post on the right wall of the machine. 9. Connect the three product hoses to the three spouts on the bottom of the front panel.
  • Page 19 Eccellenza Pod Maintenance 10. Swing the top of the panel forward and install the notch at the top of the panel onto the upper post on the right wall of the machine. 11. Secure the left side of the front panel to the machine using two screws.

  • Page 20: Draining The Water Tank

    Eccellenza Pod Equipment Overview Draining the Water Tank 1. Remove the back panel and the top panel from the machine. 2. Remove the drain hose (and valve) from its clip. 3. With the drain valve closed, remove the black drain plug from the drain valve.

  • Page 21: Replacing Components

    Eccellenza Pod Replacing Components Replacing Components Brewer 1. Remove the waste bin and open the front door of the machine. 2. Remove the top panel and remove the front panel. 3. Disconnect the inline connector on the wiring harness. 4. Disconnect the brewer outlet hose a.
  • Page 22 Eccellenza Pod Replacing Components 5. Remove the two wing nuts securing the brewer to the machine. 6. Lift and remove the brewer assembly from the machine. To install the brewer back into the machine, follow these same instructions in the reverse order.

  • Page 23: Powder Dispensers

    Eccellenza Pod Replacing Components Powder Dispensers 1. With the machine front door open, rotate the spout caps to block each of the powder dispenser spouts. 2. Rotate the spout caps to block each of the powder dispenser spouts. 3. Remove the powder dispenser by sliding them out towards you.
  • Page 24 Eccellenza Pod Replacing Components 4. Fill the replacement dispensers with their respective powders. Never pack the powders into the dispensers as this causes inconsistent gram throws, and in some cases, can cause a dispenser to jam. 5. When installing the powder dispensers, they must be properly engaged with the coupling on the motor (A) and the detection switch (B).

  • Page 25: Powder Dispenser Motors

    Eccellenza Pod Replacing Components Powder Dispenser Motors 1. Drain the water tank as you will need to move it during this process. 2. Remove the top panel, the rear panel and the two powder dispensers. 3. Remove the whipper support plate (four screws) to access the motor wiring.
  • Page 26 Eccellenza Pod Replacing Components 5. Remove the screws securing the motor that is to be replaced (there are two screws per motor). 6. Locate the dispenser motors on the other side of the metal wall shown above. They are between the tank and the wall.
  • Page 27 Eccellenza Pod Replacing Components 7. Carefully lift and slightly pull the empty water tank away from the wall on which the motors are installed. Do not force it away from the wall. 8. To remove the Powder 2 motor, pull it towards the water tank and turn it slightly so...
  • Page 28 Eccellenza Pod Replacing Components 9. To remove the Powder 1 motor, pull it towards you and twist it slightly clockwise. It may be necessary to turn it into the hot water hose to get the motor coupling and coil to clear the wall.

  • Page 29: Power Supply

    Eccellenza Pod Replacing Components Power Supply 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the waste bin and remove the rear panel. 3. The three screws that secure the power supply in place are located on left wall on the waste bin area.
  • Page 30 Eccellenza Pod Replacing Components 7. Connect the two wiring harnesses to the new power supply (see image above). 8. Install the three mounting screws to the rear of the power supply (if missing). 9. Install the power supply onto the keyhole slots on the inner wall of the machine.

  • Page 31: Control Board

    Eccellenza Pod Replacing Components Control Board 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the rear service panel. 3. The control board is located on the inside of the right wall. Remove the screw that secures the control board in place.
  • Page 32 Eccellenza Pod Replacing Components 5. As you are removing the board, disconnect the wiring from their respective connectors on the board. 6. The new board can now be installed. As you are installing the new board, connect the wiring to their respective connectors on the board (see next page for layout of the board connectors).

  • Page 33: Connector Layout On The Control Board

    Eccellenza Pod Replacing Components Connector Layout on the Control Board LCD Screen Waste bin detection switch Water tank (low power) LED’s for beverage area and brewer pod illumination MDB – coin changer system Power supply Main power wire – black...

  • Page 34: Selection Board Or Lcd Display

    Eccellenza Pod Replacing Components Selection Board or LCD Display 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the top panel and open the front door and remove the screws that secure the selection board cover to the door.
  • Page 35 Eccellenza Pod Replacing Components 4. To remove the selection panel, the front door must now be removed. Turn the door until it is almost closed, and then lift it to remove it from the two door hinges. 5. Lay the door on a flat surface. The selection board is secured to the front door with a double-sided adhesive, therefore it must be pried off.
  • Page 36 Eccellenza Pod Replacing Components 7. Peel off the backing from the adhesive on the new selection board and install the backing onto the old selection board. 8. The inside of the front door is equipped with four small alignment tabs (one for each corner of the board).
  • Page 37 Eccellenza Pod Replacing Components 10. Re-install the front door onto the machine by sliding it down onto the hinges. 11. Connect the wiring from the machine onto the front selection board. NOTE: This particular connector is square (2 rows x 2 columns) and must be installed correctly.
  • Page 38 Eccellenza Pod Replacing Components 13. Make sure the two spacers are installed on the two top screws on the metal selection board cover. Do not install the board cover if these spacers missing! 14. Install the selection board cover onto the selection board and secure it in place with four screws –...

  • Page 39: Water Tank

    Eccellenza Pod Replacing Components Water Tank 1. Switch the machine power off and unplug the service cord. 2. Turn off the water supply, and drain the water tank. 3. Remove the machine top panel and the rear panel. 4. Disconnect the wiring to the three water level probes, remove the temperature probe, and disconnect the water pump tube from the barbed elbow on top of the water tank.
  • Page 40 Eccellenza Pod Replacing Components 6. Open the clamps and remove the inlet hose and the drain hose. 7. Lift the water tank up and out of the machine. 8. To install the replacement water tank, lower the tank onto its front and rear supports.
  • Page 41 Eccellenza Pod Replacing Components 11. Connect the wiring onto the outlet valves a) White pair ► Powder Valve b) Yellow pair ► Hot Water Valve 12. Connect the wiring to the three water level probes, install the temperature probe, and connect the water pump tube to the barbed elbow on top of the water tank.

  • Page 42: Outlet Valve Manifold

    2. Turn off the water supply, and drain the water tank. 3. Remove the rear panel and the top panel. NOTE: The Eccellenza Pod machine is equipped with a dual outlet valve manifold (two stacked outlet valves in one assembly - one for the powder and one for hot water).
  • Page 43 Eccellenza Pod Replacing Components 6. Install the new valve manifold onto the valve port of the water tank. Make certain the two O-rings are installed on the valve inlet and that the valve is pushed into the valve port as far as it can go.

  • Page 44: Disassembling The Dual Valve Manifold

    Eccellenza Pod Replacing Components Disassembling the Dual Valve Manifold 1. Remove the two black clips (top and bottom center clips) securing the two valves together, and gently pull the two valves apart. 2. Remove the two clips securing the valve end cap to the valve body and gently remove the end cap.

  • Page 45: Disassembling An Outlet Valve

    Eccellenza Pod Replacing Components Disassembling an Outlet Valve Overview of Outlet Valve Components Breather Tube O-Ring Diaphragm Plunger Housing Hex Nut & Washer Coil Plunger Valve Body - Outlet Valve Body - Main Plunger Spring Spacer 1. Remove the breather tube from the valve.
  • Page 46 Eccellenza Pod Replacing Components 4. On the main valve body, twist the ground tab clockwise to free the plunger housing, and pull it away from the main valve body. This exposes the plunger and assembly. Be careful not to lose the small spring inserted into the end of the plunger.

  • Page 47: Inlet Valve

    Eccellenza Pod Replacing Components Inlet Valve 1. Switch the machine power off and unplug the service cord from the wall outlet. 2. Disconnect the water supply and remove the inlet fitting from the inlet valve. 3. Remove the rear panel from the machine and drain the water tank.
  • Page 48 Eccellenza Pod Replacing Components 7. To install the new valve, lock the valve’s left side clip to the left of the opening in the metal, and then push the right side of the valve until the right side clip locks in place.

  • Page 49: Air Pump

    Eccellenza Pod Replacing Components Air Pump 1. Remove the top and rear panels. 2. The air pump is located on the left of the wall behind the brewer (the water pump is also located in this area, on the right side).

  • Page 50: Replacing The Inline Check Valve

    Eccellenza Pod Replacing Components 5. Secure the air pump to the opening on the metal wall using a large tie-wrap. 6. Connect the outlet hose to the air pump. 7. Test the machine to make certain everything is functioning properly.

  • Page 51: Water Pump

    Eccellenza Pod Replacing Components Water Pump 1. Remove the top and rear panels. 2. Disconnect the water pump inlet hose from the fitting on top of the water tank. 3. Disconnect the water pump outlet hose from the inlet of the “Y” fitting (on the brewer side of the wall).
  • Page 52 Eccellenza Pod Replacing Components 6. Place the new water pump on the wall and secure it in place with four screws. 7. Connect the power wires to the water pump. Note that this is a DC powdered pump and the wires must be placed on the correct terminals. Connect the red wire (positive) to the terminal with the red marking, and connect the blue wire (ground) to the other terminal.

  • Page 53: Powder Dispenser And Waste Bin Detection Switches

    Eccellenza Pod Replacing Components Powder Dispenser and Waste Bin Detection Switches Three detection switches are used in this machine – one to detect the presence of the waste bin, and the other two to detect the presence of the powder dispensers.

  • Page 54: Whipper Motor

    Eccellenza Pod Replacing Components Whipper Motor NOTE: Replace the impeller if it has been removed and re-installed multiple times as it may become loose on the whipper shaft and fall off during operation. 1. With the power to the machine switched off, remove the waste bin and open the front door.
  • Page 55 Eccellenza Pod Replacing Components 3. Disconnect the outlet hose from the whipper chamber. 4. Remove the four screws securing the whipper plate to the machine and remove it. 5. Disconnect the inline power connector from the whipper motor. 6. Remove the steam trap (vacuum cap) from the whipper chamber.
  • Page 56 Eccellenza Pod Replacing Components 7. Turn the small handle on the locking ring (on the whipper base) to the right until it stops. This unlocks the whipper chamber from the whipper base, allowing it to be pulled off. 8. Remove the screw securing the top of the whipper base to the machine wall, and...
  • Page 57 Eccellenza Pod Replacing Components 9. While pressing down on the locking clip at the front of the plate, press down on the clip at the rear of the plate, and push it out through to the front. 10. Remove the base, gasket and impeller from the old motor and transfer it to the new motor.
  • Page 58 Eccellenza Pod Replacing Components 13. Insert the whipper chamber into the base (making sure to also insert the chamber’s inlet into the adaptor), and turn the handle on the locking ring to the center position to secure the chamber. 14. Install the steam trap (vacuum cap) onto the whipper chamber.

  • Page 59: Whipper Vacuum Fan

    Eccellenza Pod Replacing Components Whipper Vacuum Fan 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the waste bin. 3. Disconnect the outlet hose from the whipper chamber. 4. Remove the four screws securing the whipper plate to the machine and remove it.
  • Page 60 Eccellenza Pod Replacing Components 6. In the waste bin area, loosen the two screws securing the fan to the wall. It is not necessary to remove these screws. 7. Lift the fan and pull it to the left to remove it.

  • Page 61: Exhaust Fan

    Eccellenza Pod Replacing Components Exhaust Fan 1. With the power to the machine switched off, remove the machine’s rear panel. 2. Disconnect the inline wiring connector for the exhaust fan 3. The fan is secured to the rear panel with four screws and hex nuts. Remove the four exterior screws using a screwdriver, while holding their respective interior hex nuts with a nut driver or small wrench.

  • Page 62: Main Power Components

    Eccellenza Pod Replacing Components Main Power Components The service cord must be disconnected from the wall outlet when servicing these components. They remain live even when the main power is switched off at the rear of the machine. The main power components are all secured to the bottom rear of the machine. Removing the rear panel provides access to the fuse holder, the main power switch and the service cord.

  • Page 63: Fuse Holder (15 Amp)

    Eccellenza Pod Replacing Components Fuse Holder (15 Amp) a. Disconnect the wiring from the fuse holder. b. Loosen the plastic hex nut that secures the fuse holder to the machine (see image). c. Remove the fuse holder and replace it with the new one.

  • Page 64: Main Power Switch

    Eccellenza Pod Replacing Components Main Power Switch a. Disconnect the wiring from the main power switch. b. Compress the clips on the top of the switch, and push the switch through the opening in the metal. c. Insert the new switch into the opening on the metal, and snap it in place to secure it.

  • Page 65: Installing The Coin Changer System

    Installing a Coin Changer System Installing the Coin Changer System The Eccellenza Pod uses the “MDB–Level 3” protocol to communicate with a compatible coin changer. VKI has thoroughly tested and validated ONLY the following coin changer for proper operation with the Eccellenza Pod (firmware 2.2 or higher):...
  • Page 66 Eccellenza Pod Installing a Coin Changer System 3. Install the coin changer housing onto the right side of the machine and secure it by re-installing the two screws you removed from the top panel through the changer housing, the top panel and into the machine cabinet. For this operation, you will require a smaller stubby Philips screwdriver.
  • Page 67 Eccellenza Pod Installing a Coin Changer System 5. Install the new rear panel to the back of both the machine and the coin changer housing. a. Make sure the cutout in the rear panel is installed over the wiring harness so as not to pinch the wiring between the cover and the machine chassis (the wiring should be sticking out of the cutout).

  • Page 68: Install The Coin Changer Assembly

    Eccellenza Pod Installing a Coin Changer System Install the Coin Changer Assembly 1. Unlock the coin changer housing and pull the door open. 2. Loosen the three mounting screws on the inner wall of the housing. 3. Slide the coin changer over the three screws (there are three keyhole slots at the rear of the changer) and push down on it, making sure all three screws are inserted into the slot.

  • Page 69: Test The Machine And The Coin Changer System

    Eccellenza Pod Installing a Coin Changer System 4. Flip open the acceptor portion of the coin changer and tighten the three screws to secure the changer to the housing, and then close the acceptor portion. 5. Connect the coin changer wiring to the small connector in the changer housing.

  • Page 70: Updating Equipment Firmware

    To update the firmware in the Eccellenza Pod machine, a Load-n-Go handheld programmer (shown below) is required. Should multiple different firmware files become available for the Eccellenza Pod, you can load up to four of them onto this one programmer. NOTE: VKI Technologies does not sell this programmer. It can be purchased online at www.ccsinfo.com.

  • Page 71: Loading Programs Onto The Load-N-Go Programmer

    Eccellenza Pod Error Messages Loading Programs onto the Load-n-Go Programmer 1. Connect the Load-n-Go programmer to your PC via the USB cable provided. 2. Run the ccsload.exe software that was installed on your PC to open the CSS Programmer Control Panel.
  • Page 72 Eccellenza Pod Error Messages 4. Click on the Browse button and select the file from the Open dialog box (your PC) to be loaded into the programmer, and press the Open button. This step loads the file into the CSS Programmer Control Panel application.
  • Page 73 Eccellenza Pod Error Messages 6. Click on the “Write to Mem” button to write the specified file to the memory location that was selected. 7. The file will then be written to the programmer. A progress bar at the bottom of the window allows you to see how much of the file has been transferred.

  • Page 74: Loading New Firmware Into The Eccellenza Pod

    CCS Programmer Control Software application on your PC first, and only then disconnect the USB cable from your PC. Loading New Firmware into the Eccellenza Pod 1. Switch off the power to the machine. 2. Remove the rear panel from the machine.
  • Page 75 Eccellenza Pod Error Messages 4. On older machines, connect the special programming cable to the firmware update port in the center of the control board. Note that this connector must be installed in a specific way (illustrated below). On newer units, connect the phone type cable directly to the RJ25 connector on the control board.
  • Page 76 Eccellenza Pod Error Messages 5. Connect other end of the cable to the programmer (uses a standard RJ25 telephone jack). 6. Switch the machine power on. 7. Press the “On/Off” button on the programmer. The green light will be on when the unit is powered.

  • Page 77: Error Messages

    Eccellenza Pod Error Messages Error Messages MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES • Make sure the waste bin is installed. A beverage cannot be • Make sure both of the powder hoppers Beverage Unavailable dispensed. are installed. • Verify the brewer motor wiring.
  • Page 78 Eccellenza Pod Error Messages MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES • Check the temperature settings in the set-up. The water tank is Overheat Error • The temperature probe may need to be overheating. replaced. • Press "  Power Saving Mode –...

  • Page 79: Wiring Diagram

    Eccellenza Pod Service Manual Wiring Diagram...
  • Page 80 Eccellenza Pod Service Manual...

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