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Summary of Contents for VKI Technologies Eccellenza touch
- Page 1 July 15, 2015 Operation Manual VKI Publication #100308-003...
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Page 2: Contact Information
VKI Technologies Inc. © 2015 The information and contents of this publication are property of VKI Technologies Inc. No part of this publication can be reproduced, reused, modified or published in any format without the written permission of VKI Technologies Inc. -
Page 3: Table Of Contents
Eccellenza Touch Table of Contents SECTION 1 ............................5 Safety Information & Equipment Specifications ....................5 Safety Symbols ..............................5 Important Safeguards and Precautions ........................ 6 Specifications ................................ 8 Capacities ................................8 Equipment Dimensions ............................8 Installation Dimensions ............................8 SECTION 2 ............................9 Setting up the Equipment .......................... - Page 4 Operation Manual Maintenance Menu ................................31 Powder Rinse ................................31 Brewer Rinse................................31 Wiper Home Position ..............................32 Remove Filter ................................32 Calibrate Powder Level ..............................32 Regional Settings ..............................33 Language ..................................33 Units of Measure ................................34 Date and Time .................................. 34 General Settings ..............................
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Page 5: Section 1
Eccellenza Touch E C T I O N Safety Information & Equipment Specifications Your safety is extremely important to us. To avoid personal injury or damage to the equipment and its surrounding areas, it is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment. -
Page 6: Important Safeguards And Precautions
Operation Manual Important Safeguards and Precautions This equipment is designed for indoor use ONLY and must never be installed outdoors. The installation of this equipment must comply with all municipal, state/provincial, and federal electrical and plumbing codes. Installation and servicing of this equipment must only be performed by qualified ... - Page 7 Eccellenza Touch Use caution when servicing the water tank or any of its components - the water in the tank and the tank components may be extremely hot and can cause severe burns. Use caution when working inside this equipment as there may be sharp edges on some ...
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Page 8: Specifications
Operation Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) Heater Wattage 1300 Watts Weight 76 lbs (34.5 kg) Cup Sizes 8-oz, 10-oz, 12-oz Temperature Electronic Probe Control Heating Time 20 minutes after install Brew Temperature 203°F (95°C) Heater Protection Overflow Protection Yes Circuit Protection... -
Page 9: Section 2
Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage. Damages during shipping must be claimed with the carrier, and not with VKI Technologies. Cut the straps on the outside of the box, and open the flaps on the top of the box (A). - Page 10 Operation Manual Lift the box over the machine (D) and remove the four corner supports (E). With the help of a colleague, lift the coffee maker off the base of the packaging (F) and place it onto a workbench or cabinet. Do not attempt to lift the machine by yourself. DO NOT lift the coffee maker by placing your hand underneath the front door.
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Page 11: Equipment Overview - Exterior
Eccellenza Touch Equipment Overview - Exterior Coffee Bean Dispensers Powder Dispensers USB Port (Touch Screen) *With Waste Bin Removed *With Waste Bin Removed Waste Lock Cup Stand Equipment Overview - Interior Powder Dispensers Bean Grinder Brewer Powder Whippers LEDs Lock... -
Page 12: Installation Precautions
If the use of an extension cord or power bar cannot be avoided and must be used (this is not recommended by VKI Technologies), they must be of the heavy duty type with a minimum rating of 15 Amps. -
Page 13: Water Filter
Starting the Equipment The main power switch for the Eccellenza Touch is located at the rear of the machine, on the right side. To switch the power ON, toggle the power switch to the " l " position. -
Page 14: The Touch Screen
Operation Manual The Touch Screen Language Selection (secondary) - can be set for French or Spanish Shows currently selected product (in this case, Coffee) Available beverage list - swipe left or right to change selection Shows available product types and what is currently selected (in this case, House Blend) ... -
Page 15: Filling The Coffee Bean Dispensers
Eccellenza Touch Filling the Coffee Bean Dispensers The Eccellenza Touch comes pre-configured as follows: Coffee 1 - French Roast (bolder blend), Coffee 2 - Colombian Should you prefer a different configuration, you can reconfigure the coffee dispensers and blend names it in the 'Setup' menu (see page 49). -
Page 16: Adjusting The Coffee Dispenser Divider
Operation Manual Adjusting the Coffee Dispenser Divider The coffee dispenser in the Eccellenza Touch can be reconfigured to increase the bean capacity for Coffee 1 by approximately 35% (note, however, that doing so decreases the bean capacity for Coffee 2). This is accomplished by changing the position of the center divider inside the coffee bean dispenser. -
Page 17: Filling The Powder Dispensers
Eccellenza Touch Filling the Powder Dispensers The Eccellenza Touch comes pre-configured as follows: Powder 1 - Hot Chocolate Powder 2 - French Vanilla Powder 3 - Milk Do NOT pack the powder into the dispensers! Powder Powder Powder To fill the powder dispensers, lift the powder lid, fill the dispensers with the desired powder products, and then close the lid. -
Page 18: Checking Water Temperature
(see page 47). Product settings are adjusted in the 'Setup' menu Beverages The Eccellenza Touch is preset with all of the beverages and beverage options (such as cup sizes and strengths) enabled. (see page 47). Beverage options are set in the 'Setup' menu... -
Page 19: Clearing Error And Reminder Messages
Eccellenza Touch Clearing Error and Reminder Messages Should an error or reminder message be triggered, the error or message is displayed at the lower left of the screen. In the example below, the message reads "Powder #2 low level". However, in our example, there are three messages present, as indicated by the number "3" in the upper right corner of the message box. - Page 20 Operation Manual In this case, the 'Powder 2' dispenser is running low and must be refilled. Open the powder dispenser lid and refill the dispenser. Once done, tap the checkmark to clear this message. If you cannot immediately refill the dispenser, tap the 'X' to close this window without clearing the message.
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Page 21: Section 3
Eccellenza Touch E C T I O N Configuring the Equipment The following symbol is used to identify a "touch" location on the machine's touch screen. Accessing the Configuration System To access the equipment Configuration System: Touch the small line at the top center of the screen, and swipe downwards. - Page 22 Operation Manual If the correct PIN is entered, the dashboard screen opens. If an incorrect PIN is entered, it remains on the keypad screen. If logging in as an Operator, all menus will be visible as you have full rights/access to the programming mode. If logging in as an Administrator, your rights/accesses may be limited and some menus may not be accessible.
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Page 23: Programming Menu Structure
Eccellenza Touch Programming Menu Structure The menu drop-list can be viewed at any time by touching the triple-bar icon on the upper left side of the screen. When the drop-list is open, simply touch the required setting on the list to open the corresponding configuration menu. -
Page 24: Sub-Menu Tabs
Operation Manual Sub-Menu Tabs Some of the settings in the drop-down list also contain sub-menus. If you want to view a sub- menu, select (tap) one of the sub-menu tabs at the top of the screen. If multiple tabs are available, the currently active tab is identified by a green line directly beneath the sub-menu name, which also appears white instead of gray. -
Page 25: Dashboard
Eccellenza Touch Dashboard The Eccellenza Touch 'Dashboard' displays statistics on consumption, counters, and sales (vending). Consumption Statistics - Ingredients Tab The 'Ingredients' tab displays the monthly, quarterly and yearly consumption (in weight) for each of the ingredients used to prepare the beverages the equipment dispenses. -
Page 26: Consumption Statistics - Beverages Tab
Operation Manual Consumption Statistics - Beverages Tab The 'Beverages' tab allows you to select and view the monthly, quarterly and yearly consumption (by cups) for each of the individual beverages the equipment dispenses. Each available beverage is displayed at the bottom of the screen, along with the cup count to its right (in brackets). When any beverage is selected (Hot Milk Chocolate, in the example below), a graphical view of consumption is displayed for those beverages. -
Page 27: Money (Vending Statistics)
Eccellenza Touch Money (Vending Statistics) This option is currently unavailable. Counters The 'Counters' tab displays a view of the internal counters in the machine. The counters provide a history of the machine's operation or, simply put, as the machine’s odometer – an indication of the “mileage”... -
Page 28: System Status
Operation Manual System Status The 'System Status' screen displays the status of the machine (including current faults) and provides logs of previous faults. The equipment system info (such as serial number, firmware version, IP address, etc.) and maintenance functions are also found here. Current Status The machine's current operating status is displayed with an easy-to-read graphic. -
Page 29: Fault Codes
Eccellenza Touch Fault Codes Should a fault be present, it is identified using one of the codes from the list below. The right section of the screen shows the component code, a brief description of the fault, and corrective actions necessary to clear this fault. -
Page 30: Logs
Operation Manual Logs The 'Logs' tab shows the fault history of the equipment in list form (from newest to oldest). Codes marked in Red identify that servicing was required. Yellow-marked codes warn of potential faults. Codes in green identify that the fault was corrected, and when it was corrected. System Info Information about the equipment, such as serial number, firmware versions, network address, etc., can be found in this menu. -
Page 31: Maintenance Menu
This tab provides access to maintenance-related options. Powder Rinse The Eccellenza Touch runs an automatic powder rinse cycle every 150 cups (see 'Counters' on page 27). This cycle cleans all three of the powder whipper systems by sending hot water through each of the whipper units, while at the same time activating each of the whipper motors. -
Page 32: Wiper Home Position
Operation Manual Wiper Home Position This option reinitializes the brewer wiper to its home position (same procedure that occurs when the waste bin is removed and re-inserted). Remove Filter This option causes the brewer piston to cycle all the way to the bottom of the cylinder, which will "pop"... -
Page 33: Regional Settings
(Metric or U.S. Standard) and the date and time. Language The Eccellenza Touch comes pre-loaded with three different languages (English, French and Spanish), however only two can be active at one time. In this tab, you can define the Primary Language, which will be the default, and the Secondary Language, which will be selectable by the user. -
Page 34: Units Of Measure
Units of Measure The units of measure displayed by the Eccellenza Touch can be set in this tab. Liquid units can be set to either milliliters (ml) or ounces (oz), and the temperature can be set to either °C or °F. -
Page 35: General Settings
Eccellenza Touch Adjust each of the 'Date & Time' fields by scrolling up or down to the required setting. Once all are set, press 'Done' to save the new settings. The table in the image identifies what each of the fields of the scroll list represents. -
Page 36: Power Settings
Operation Manual Power Settings The 'Power Settings' screen is used to set the energy saving options available in the Eccellenza Touch. Auto Dim Delay If the 'Auto-Dim Delay' feature is activated, the screen will dim slightly after the preset amount of time to reduce energy consumption. -
Page 37: Energy Saving
Eccellenza Touch Energy Saving To conserve energy, the Eccellenza Touch can be set to go into an 'Energy Saving' mode during preset periods of time. While in Energy Saving mode, only the machine screen functions to advise users that the machine is in Energy Saving mode. All other components are disabled, including the heating element. - Page 38 Operation Manual Tap the 'Enable Energy Saving' slider to enable the Energy Saving mode. To set the time that the machine turns ON (for Mondays in this example), tap on the 'Turn on machine time' setting. VKI Publication #100308-003...
- Page 39 Eccellenza Touch Adjust each of the fields by scrolling up or down to the required setting. Once all are set, press 'Done' to save the time setting. The table in the image identifies what each of the fields of the scroll list represents.
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Page 40: Vending / Pricing
Operation Manual Vending / Pricing The 'Vending/Pricing' options are currently unavailable for the Eccellenza Touch. These features will be activated in a future firmware release. Personalization The 'Personalization' options are currently unavailable for the Eccellenza Touch. These features will be activated in a future firmware release. -
Page 41: Network
WIFI Should you want to establish remote communication with the Eccellenza Touch, you'll first need to enable the WiFi feature by tapping on the 'WiFi Connexion' slider. Once WiFi is enabled, the Eccellenza Touch begins scanning for any wireless networks in its vicinity. - Page 42 Without these credentials, it is not possible to connect to a network to use the machine's WiFi capabilities. Select the network to which you want the Eccellenza Touch to connect, and then tap on the 'Connect' button.
- Page 43 Eccellenza Touch The Eccellenza Touch now communicates with the network server and if the correct credentials were used, network access is granted. Once connected to the network, a green indicator appears to the right of the network name/SSID. VKI Publication #100308-003...
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Page 44: Smtp
Operation Manual SMTP To use the SMTP capabilities of the Eccellenza Touch, you need to have both a network connection and a dedicated SMTP server. Contact your company's IT Department for more information about setting up an SMTP server. Only after obtaining network access, the Eccellenza Touch can then be configured to upload notifications concerning consumption, sales and faults/messages directly to your SMTP server. -
Page 45: Notifications
Tap the 'Test Configuration' button to validate that your configuration is functioning properly. Notifications The 'Notifications' screen is used to configure the Eccellenza Touch to send notifications concerning ingredient consumption, beverage sales, counters and faults/messages directly into your email's Inbox. Fault and message notifications are sent immediately after they occur so that they can be addressed as soon as possible to minimize downtime. - Page 46 Operation Manual Select the 'Notification Recipient' field to bring up the keyboard. Enter your email address and tap the 'Accept Change' button to save it. Select the type of event notifications, as well as the frequency of the periodic reports that you would like to receive.
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Page 47: Setup
Eccellenza Touch Setup The Setup screen is used to configure and rename products and beverages, set recipes and timings, set temperature, and perform product calibrations. Beverages Cup Size and Strength The Beverages tab allows you to set the availability of cups sizes (and carafe), as well as coffee strengths. -
Page 48: Default Beverage
Operation Manual Default Beverage The default beverage is the beverage to which the Eccellenza Touch automatically reverts when it is powered on, or after it has dispensed a beverage. In other words, it is the machine's pre-set starting point. In the example below, the French Roast has been set as the default beverage - the 'Default' label beneath the beverage name is green. -
Page 49: Ingredients
Eccellenza Touch Ingredients Should you need to change the name of any of the coffee and powder ingredients, it can be easily done in 'Ingredients' tab. When this tab is selected, a list of the coffee and powder names is displayed. Any of these product names can be changed, if required. - Page 50 Operation Manual With the cursor at the end of the Colombian text, press the 'backspace' button until all of the text is deleted. When the text is deleted, 'Coffee 2 Name' is displayed in this field instead of an actual blend name.
- Page 51 Eccellenza Touch Tap the 'Accept Change' button to save your changes. Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients. 'Mocha Java' is now displayed everywhere 'Colombian' was previously displayed. Before Name Change...
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Page 52: Recipes
Operation Manual Recipes The product settings for every available beverage can be adjusted in the 'Recipes' tab of the setup. Setting Coffees Tap on the 'Selected Beverage' location beside Line 1. A scroll list of all the available beverages appears. VKI Publication #100308-003... - Page 53 Eccellenza Touch Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping 'Done'. In this example, 'French Roast' is selected. On Line 2, select the cup size that needs to be adjusted. In this example, the 'Medium' cup size is selected.
- Page 54 Operation Manual Notice that the French Roast setting is now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that this setting can now be adjusted. Also note the 'Intensity Customization' setting on Line 3. This is used to adjust the 'Mild' and 'Strong' strength coffee settings.
- Page 55 Eccellenza Touch In our example, we will increase the French Roast coffee setting for a medium cup size to 15.5 grams. We also want to adjust the 'Mild' strength setting so that it is -15% milder, than the actual French Roast setting of 15.5 grams, instead of -20% milder by increasing (+) the 'Mild' setting.
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Page 56: Setting Specialty Beverages
To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. The Eccellenza Touch will now dispense the beverage so that you or your customer can perform a taste test. If further adjustments are required, make the changes and test the beverage again until you get the desired results. - Page 57 Eccellenza Touch A scroll list of all the available beverages appears. Swipe up or down to scroll through the list of beverages, select the one that requires adjusting and then by tap 'Done'. In this example, 'Mochaccino' is selected. VKI Publication #100308-003...
- Page 58 Operation Manual On Line 2, select the cup size that needs to be adjusted. In this example, the 'Small' cup size is selected. Notice that all of the ingredients required to make a Mochaccino are now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that each of these ingredients can now be individually adjusted.
- Page 59 To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. The Eccellenza Touch will now dispense a Mochaccino that you or your customer can taste test. If further adjustments are required, make the changes and the test the beverage again until you get the required results.
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Page 60: Changing The Coffee Type Used For Specialty Beverages
Operation Manual Changing the Coffee Type Used for Specialty Beverages As previously stated, all specialty beverages are preset to use the bolder Coffee 1. Note that when setting a specialty beverage, Coffee 2 is active, but set to zero. Should you want a particular specialty beverage to use the milder Coffee 2 instead of the bolder Coffee 1 in its recipe, increase the Coffee 2 setting to the desired level, and then decrease the Coffee 1 setting to zero. -
Page 61: Restore Defaults
Eccellenza Touch Restore Defaults Should you need to restore the default settings of a certain beverage, select that beverage in the 'Recipes' tab, as well as a cup size, and then tap the 'Restore'Defaults' button. The Factory Settings for only that particular selection will be restored. -
Page 62: Water
The water settings for every available beverage can be adjusted in the 'Water' tab of the setup. The Eccellenza Touch is factory preset to only dispense 8-oz, 10-oz, and 12-oz cups sizes. These settings can be fine-tuned in this menu. - Page 63 Eccellenza Touch Select the specific beverage for which you want to adjust the water. In this example, 'Mochaccino' is selected. All three cup sizes are now displayed. To increase or decrease the quantity of water for a specific cup size, press the ' - ' or ' + ' buttons in the corresponding box.
- Page 64 Operation Manual Place a cup on the cup stand and tap on the 'Test Recipe' button to make a test vend with the new water settings. Make any adjustments, if necessary. To reset a specific setting back to its default, press the 'Reset Default' setting for the corresponding cup size.
- Page 65 Eccellenza Touch To return to the 'Specialty Coffees' screen, tap the 'Back to Specialty Coffees' button. From this screen, either select another specialty beverage to adjust, or tap the 'Back to Beverage Types' button to return to the main screen.
- Page 66 Operation Manual Select another beverage and repeat the water adjustment process, if required. 10. The following screen appears if 'Coffees' is selected. 11. The following screen appears if 'Powder Beverages' is selected. VKI Publication #100308-003...
- Page 67 Eccellenza Touch 12. Should you need to reset all of the water settings back to their default settings at the same time, you can do so from the main 'Water' screen simply by tapping on the 'Reset all Defaults' button.
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Page 68: Brewing
Operation Manual Brewing All water temperature related settings and the waste chute option are set in this tab. Water Temperature Vend Enable By activating and setting the 'Vend Enable' feature, you are setting the minimum temperature at which the machine will brew a beverage. Should the temperature drop below this setting, you will not be able to brew a beverage and the screen will display a 'Tank is Heating' message. -
Page 69: Waste Management
'Use Waste Chute' option. Doing so will make the wiper move from right to left, guiding the spent coffee grounds into the waste chute instead of the waste bin. Calibration The 'Calibration' options are currently unavailable for the Eccellenza Touch. These features will be activated in a future firmware release. VKI Publication #100308-003... -
Page 70: Security
Operation Manual Security The Security screen is used to assign or change PIN numbers, and grant/remove access to individual sections of the machine programming. There are two tabs on this screen - Administrator and Operator. The Operator is generally the owner of the equipment, and the Administrator is the person responsible for the equipment at the account. -
Page 71: Administrator
Eccellenza Touch Administrator The Administrator can set or change their own PIN number in this tab. The default pin for the Administrator is ' XXXXXX*'. We recommend that you change this pin on the machine's initial set-up. Store the new PIN information somewhere where it can easily be found (in your customer's file, for example)! Tap on 'New Pin' (or change PIN, if changing it) to open the numeric keypad. - Page 72 Operation Manual Tap on 'Confirm PIN', and re-enter the same PIN on the keypad, and then tap on 'Accept Change'. If the PINs matches, you will see a checkmark beside both entries to inform you that the new PIN has been accepted. After entering their PIN on the main screen, the Administrator will have access to the menus for which the Operator gave them the necessary permissions.
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Page 73: Operator
Eccellenza Touch Operator The Operator can set or change their own PIN number in this tab, and can grant the necessary privileges (rights and access) to the Administrator. The default pin for the Operator is ' XXXXXX*'. We recommend that you change this pin on the machine's initial set-up. - Page 74 Operation Manual A checkmark appears beside the PIN if it was entered correctly. If you need to change the Operator PIN, tap 'New PIN', and follow the prompts. In the screenshot above, in the 'Administrator Privileges' section you'll notice that almost all of the options are green.
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Page 75: Section 4
E C T I O N Care and Maintenance To keep the Eccellenza Touch running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers. -
Page 76: Every 3 Years
► Cleaning the Powder Dispensers - empty, remove, and clean the powder dispensers with warm water and dish soap. Thoroughly dry the dispensers before re-installing them. For detailed information about removing the powder dispensers, consult the Eccellenza Touch Service Manual (VKI Publication #100309-001). VKI Publication #100308-003... -
Page 77: Section 5
Eccellenza Touch E C T I O N Error and Reminder Messages Main Screen Message Displayed Condition Action(s) Required Backend Services Unreachable. Will reconnect automatically. If not, The connection was lost. Trying to reconnect... reboot the machine. • System Starting •... -
Page 78: System Status Screen
Operation Manual System Status Screen Message Displayed Code Condition Action(s) Required 1 - Check the wiring and connections Blower & Fan current is above the for the powder system blower. Blower & Fan current is over safety recommended safety level. Fan may 2 - Clean any accumulation from the level be drawing too much power. - Page 79 Eccellenza Touch Message Displayed Code Condition Action(s) Required 1 - Check to see if the coffee Coffee dispenser motor current has dispenser motor is jammed. Coffee Dispensers current is over exceeded the maximum operating 2 - Reboot the machine. safety level level.
- Page 80 Operation Manual Message Displayed Code Condition Action(s) Required 1 - Inspect wiring and connections to the heater relay and heater Heater current is close to maximum Heater's current is close to critical element. operating level. Heater may be level 2 - Heater element may be drawing drawing too much power.
- Page 81 Eccellenza Touch Message Displayed Code Condition Action(s) Required 1 - Check the wiring and connections Powder Dispensers current is under Powder Dispenser current is below to the powder dispenser motor. minimum operation level the minimum operating level. 2 - If message persists, replace the powder dispenser motor.
- Page 82 Operation Manual Message Displayed Code Condition Action(s) Required 1 - Check wiring and connections to heater relay, heater element and control board. 2 - Heater relay may need to be Water temperature is not rising while Water temperature is not increasing replaced.
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Page 83: Section 6
E C T I O N Updating Firmware Firmware updates may be released periodically for the Eccellenza Touch. These updates may consist of fixes, new options and features, customizations, etc. This section guides you through the simple process of updating your equipment to the latest firmware. - Page 84 Once the update is complete (after 5-10 minutes), you are prompted to remove the USB flash drive to reboot the machine. Remove the flash drive and the Eccellenza Touch will reboot itself twice. While it is rebooting, re-install the plug onto the USB connector and re-install the waste bin.