Related Manuals for VKI Technologies Eccellenza Express
Summary of Contents for VKI Technologies Eccellenza Express
- Page 1 Operating Manual Contact: Customer Service – Service à la clientèle 800.567.2951 Technical Support – Soutiens technique 888.854.0207 VKI Publication # 100267-001 August 8, 2013...
- Page 2 Eccellenza Express – Operating Manual August 8, 2013...
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Page 3: Table Of Contents
Eccellenza Express – Operating Manual Table of Contents Safety Information ................5 Specifications ..................7 Equipment Overview (Exterior) ............8 Equipment Overview (Interior) ............9 Unpacking ..................10 Plumbing the Machine ............... 11 Water Filter ..................13 Scalehammer™ .................. 13 Initial Coffee Water Level Adjustment .......... - Page 4 Eccellenza Express – Operating Manual Table of Contents Set Interface Menu ................43 Language Setting ............... 43 Interface Settings ..............44 Enable/Disable Buttons ............... 44 Setting the Buzzer Pitch/Volume ..........47 Moving Cup Size Button Position ..........48 Set Default Cup Size & Strength ........... 50 Setting the Clock ................
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Page 5: Safety Information
Eccellenza Express – Operating Manual Safety Information Your safety is very important to us. It is imperative that you read and understand this safety information before proceeding with the installation and operation of this coffee maker. This equipment must be used specifically for the purpose for which it is designed. - Page 6 Eccellenza Express – Operating Manual Safety Information Never attempt to override the safety features incorporated into the equipment. They are there for your protection and should never be bypassed under any circumstances. Always switch the power off and disconnect the service cord when ...
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Page 7: Specifications
Eccellenza Express – Operating Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) 240 Volts AC @ 50hz (240 Volt Model) Heater Wattage 1100 Watts Weight (empty) 76 lbs (34.5 kg) Coffee Bean Hopper approximately 1.3 lbs (600 g) each... -
Page 8: Equipment Overview (Exterior)
Lock Cup Stand & Grill NOTE: The Eccellenza Express is equipped with a touch-screen LCD display. Scrolling through options and making selections is accomplished by touching the options or selections required on the front screen of the machine. August 8, 2013... -
Page 9: Equipment Overview (Interior)
Eccellenza Express – Operating Manual Equipment Overview (Interior) Coffee Bean Hoppers Powder Coffee Bean Hoppers Grinder Brewer Whipper Grounds Waste Bin Interior Buttons Tray Cup Stand & Grill August 8, 2013... -
Page 10: Unpacking
Eccellenza Express – Operating Manual Unpacking NOTE: Prior to signing for the delivery, check the shipping carton for damage. Indicate any damage on the delivery slip and have the driver sign acknowledging it. Damages during shipping must be claimed with the carrier, and not with VKI Technologies. -
Page 11: Plumbing The Machine
Installation of this equipment must comply with all local, state/provincial and federal plumbing codes. It is the responsibility of the installer (and not VKI Technologies) to research and to comply with all of these codes. NOTE: When installing the Eccellenza Express onto a cabinet or countertop, ensure that the machine is level. - Page 12 Eccellenza Express – Operating Manual NOTE: For multi-unit locations whereby the main water conduit is supplying water to more than one unit (including water coolers), a separate in-line shut off valve must be installed onto each individual equipment unit. 4. Water Fittings & Valves - Material Requirements (Conforms to NSF-51 & NSF-61): Fittings &...
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Page 13: Water Filter
Eccellenza Express – Operating Manual Water Filter To maintain the equipment warranty, VKI requires the use of a high quality water filter (such as Everpure™ Filters) which will eliminate most odors present in water, and reduce the amount of particles entering the water tank. The following are basic instructions for installing a cartridge type filter using a head bracket (Everpure™... -
Page 14: Initial Coffee Water Level Adjustment
Eccellenza Express – Operating Manual Initial Coffee Water Level Adjustment When the Eccellenza Express is initially installed, you may be required to adjust the coffee water level in the cup. Instead of going into the set-up and changing multiple water settings, you can simply adjust the restrictor on the coffee valve to compensate. -
Page 15: Filling The Coffee Bean Hoppers
Eccellenza Express – Operating Manual Filling the Coffee Bean Hoppers 1. Unlock the coffee bean hopper cover, lift it up to remove it, and set it aside. 2. Remove the individual hopper lids and set them aside. 3. Fill the hoppers with fresh coffee beans. - Page 16 Eccellenza Express – Operating Manual 4. Replace the individual hopper lids. 5. Replace the coffee bean hopper cover and lock it in place. 6. Open the front door and press the “C ” button. The brewer will YCLE REWER cycle and stop, and the screen now displays the following: a) Press the “Clear Coffee 1”...
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Page 17: Filling The Powder Hoppers
Eccellenza Express – Operating Manual Filling the Powder Hoppers 1. Open the front door, remove the lid from the powder hopper to be refilled and set it aside. Powder 1 = Milk Powder 2 = Hot Chocolate For reference purposes only. - Page 18 Eccellenza Express – Operating Manual 4. Press the “C ” button. The brewer will cycle and stop, and the YCLE REWER screen now displays the following: a) Press the “Clr Powder 1” button to reset the “Refill” reminder message for Milk.
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Page 19: Checking The Water Temperature
Eccellenza Express – Operating Manual Checking the Water Temperature The temperature of the water in the water tank can be checked at any time while the machine is in standby mode. To check the water temperature, press the “Language” button and keep it pressed for five seconds. -
Page 20: Emptying The Waste Bin
Eccellenza Express – Operating Manual Emptying the Waste Bin 1. Unlock and open the front door. 2. Lightly lift and swing open the powder hopper support. 3. Remove and empty the waste bin. 4. Re-install the waste bin and swing the powder hopper support back to its original position. - Page 21 Eccellenza Express – Operating Manual 5. Press the “C ” button. The brewer will cycle and stop, and the YCLE REWER screen now displays the following: a) Press the “Clr Waste Bin Count” button to reset the “Empty” reminder message for the Waste bin.
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Page 22: Viewing & Resetting The Counters
Eccellenza Express – Operating Manual Viewing & Resetting the Counters Press “Set-Up” button on the interior panel. ► The Set-Up menu displays on the LCD Screen. As a safety precaution, this is the only menu that is visible when initially entering the Set-Up menu. -
Page 23: Error Counter
Eccellenza Express – Operating Manual Error Counter This menu tracks the last ten errors that were detected by the equipment. This is a useful feature as you can check to see if any error keeps repeating (such as a “Check Water Source” error, for example), and then it can be corrected to prevent a reoccurrence. -
Page 24: Vend Counter
Eccellenza Express – Operating Manual Vend Counter This menu tracks the number of beverages dispensed by the unit since the counters were last cleared. For example, if “Coffee 1” is selected, the display shows the total number of cups (all sizes, all strengths) of Coffee 1 that were dispensed. - Page 25 Eccellenza Express – Operating Manual 4. To view how many medium cups were dispensed, select the “Medium Size” option until it is highlighted. In this case, of the 16 beverages dispensed, 15 were a medium size. 5. To view how many large cups were dispensed, select the “Large Size”...
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Page 26: Total Counter
Eccellenza Express – Operating Manual Total Counter 1. After accessing the counter menu, select the “T ” option OTAL OUNTER on the screen. 2. The menu now displays the “Total Public” counter. This counter displays the total number of beverages distributed by the machine since it was put into service. -
Page 27: Clearing Message Counters
Eccellenza Express – Operating Manual Clearing Message Counters 1. Open the front door and press the “C ” button. The brewer YCLE REWER will cycle and stop, and the screen now displays the following: a) Press the “Clr Hopper 1” button to reset the “Refill” reminder message for Colombian. -
Page 28: Programming
Programming This section of the manual guides you through the process of making changes to settings, and activating features/functions of the Eccellenza Express. As the procedure is similar for adjusting all of the settings in the equipment Set-Up mode (and there are dozens of possible settings), only a few examples will be detailed step-by-step. - Page 29 Eccellenza Express – Operating Manual 2. Enter the Access Code (password) using the selection panel buttons. a) The LCD will change to display numbers corresponding to the selection panel buttons. b) Enter the password* using the corresponding selection buttons. c) A small box becomes visible as the password is being entered.
- Page 30 Set beverage pricing, type of money system used, and bill denominations accepted. NOTE: This menu and its settings are only visible if the Eccellenza Express is set to “Coin” mode. SET GRAM Adjust the gram throw for a coffee or THROWS powder product globally.
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Page 31: Set-Up Menu Structure
Set-Up Menu Structure The following series of flowcharts outline the menu structure when accessing the Eccellenza Express set-up. Each arrow points to the next level in the set-up. Consequently, pressing the “Previous” button while navigating the menu returns you to the previous level. -
Page 32: Set Coffee Menu
NOTE: To get the recommended gram throws for the coffee blend or powder type being used in the Eccellenza Express, you’ll need to contact your supplier. These settings are required for the machine to dispense the best tasting beverage possible. -
Page 33: Beverage Product And Water Settings
Eccellenza Express – Operating Manual Beverage Product and Water Settings 1. To access the S menu, press S on the touch- RODUCT RODUCT screen. Please note that product timing and water timing can be adjusted while in this menu. 2. The display changes to show a list of products. - Page 34 Eccellenza Express – Operating Manual 3. Scroll to the selection that requires adjusting by pressing the buttons at the left of the LCD screen. DOWN 4. Press the required selection on the screen to access the settings for that selection. In this example, C is used.
- Page 35 Eccellenza Express – Operating Manual 7. The screen now displays the following. Select whether to set the product, water or grinder timing – in this case, the product timing will be adjusted. 8. To set the product time for Coffee 2, select it on the touch-screen. The screen will display the following: 9.
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Page 36: Set Powder Menu
NOTE: To get the recommended gram throws for the coffee blend or powder type being used in the Eccellenza Express, you’ll need to contact your supplier. These settings are required for the machine to dispense the best tasting beverage possible. -
Page 37: Secondary Settings
Eccellenza Express – Operating Manual Secondary Settings Throughout the programming section of this manual, you may notice certain secondary functions or settings in the equipment Set-Up that are not described in detail in this manual. A table with a quick description of these functions and settings is included to provide you with an idea as to what they control. -
Page 38: Set Brewer Menu
Eccellenza Express – Operating Manual Set Brewer Menu Settings Accessed in this Menu Set Top Pause Set Bottom Pause Set Pouring Time Set Maximum Cups per Carafe Set Double Cup While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options, press the required option or press “Enter”... -
Page 39: Brewer Settings
Eccellenza Express – Operating Manual Brewer Settings 1. While in the Set-Up mode, select the S option on the screen. REWER 2. The screen will display the following: The S menu contains the following options: REWER Top Pause Time – adjust Top Pause timing Bottom Pause –... - Page 40 Eccellenza Express – Operating Manual 4. The display will change to show a list of products. The factory default S Menu contains the following options: RODUCT Coffee 1 (Light Med Roast) – coffee 50/50 (House Blend) - coffee Coffee 2 (Dark Roast) - coffee Cappuccino –...
- Page 41 Eccellenza Express – Operating Manual 7. The screen changes to display the cup size options. Select the required cup size on the screen to access it. 8. At this point, select the strength required on the screen. 9. The pause timing is now displayed. Increase or decrease the pause timing by using the buttons.
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Page 42: Double Cup Setting
Eccellenza Express – Operating Manual Double Cup Setting Any one of the three cup sizes can be programmed to dispense a double-cup (two consecutive cups) using this feature. For example, to brew a 24-oz. beverage, you can set the 12-oz. large cup to brew a double-cup. -
Page 43: Set Interface Menu
Eccellenza Express – Operating Manual Set Interface Menu Settings Accessed in this Menu Enable/Disable Buttons Language Setting Set Buzzer Move Cup Size Button Position Set Default Cup Size & Strength Set Clock Page 52 While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options, press the required option or press “Enter”... -
Page 44: Interface Settings
Eccellenza Express – Operating Manual Interface Settings 1. While in the Set-Up mode, select the S option to access NTERFACE this menu. 2. The screen will display the following: This menu contains the following options: Buttons Enable – enable/disable buttons and features Language –... - Page 45 Eccellenza Express – Operating Manual 2. The following screen will be displayed. This menu contains the following options (factory default): Coffee Hot Milk Choco Cappuccino Hot Water Mochaccino Coffee 1 Caffè Latte 50/50 Café Mocha Coffee 2 Espresso More Buttons* Hot Cocoa *More Buttons –...
- Page 46 Eccellenza Express – Operating Manual 4. The screen will display the following: 5. Select the B option on the screen. UTTON ISABLE 6. The screen will now automatically revert to the list of beverages, in case another beverage needs to be disabled.
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Page 47: Setting The Buzzer Pitch/Volume
Eccellenza Express – Operating Manual Setting the Buzzer Pitch/Volume 1. While in the Set-Up mode, select the S option on the screen. NTERFACE 2. Select the S option on the screen. UZZER 3. Three options appear for the buzzer setting: a. -
Page 48: Moving Cup Size Button Position
Eccellenza Express – Operating Manual Moving Cup Size Button Position With the factory default settings, the Small Cup is in position 1, Medium Cup is in position 2 and Large Cup is in position 3 (these positions are the order in which the cups appear on the screen when selecting a beverage). - Page 49 Eccellenza Express – Operating Manual 5. Select the “B ” option. With the factory default settings, UTTON OSITION the Medium Cup size is set at position 2. 6. Press the button to change it to position 1. Conversely, you can...
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Page 50: Set Default Cup Size & Strength
Eccellenza Express – Operating Manual Set Default Cup Size & Strength This feature allows you to set a default cup size and coffee strength for the machine. By setting these defaults, it you disable all of the cup sizes and/or strengths, the cup size and/or strength selection screens will be bypassed and will not appear during the user’s beverage selection process. -
Page 51: Setting The Clock
Setting the Clock The Eccellenza Express is equipped with an internal clock that must be set if you are using the Powersaving feature, or if a printer module is to be installed. 1. Enter the “Set-Up” Mode. -
Page 52: Set Message Menu
Eccellenza Express – Operating Manual Set Message Menu Settings Accessed in this Menu Enable/Disable Messages Setting Reminder Message Timers While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options, press the required option or press “Enter” to select and advance one level, or press “Previous”... - Page 53 Eccellenza Express – Operating Manual 3. Select the “M ON/OFF” option on the screen. ESSAGE 4. Scroll to and select the message that needs to be adjusted. 5. Select one of the following options for the message: Message OFF – No message will appear.
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Page 54: Setting The Message Counters
Eccellenza Express – Operating Manual Setting the Message Counters The message counters tell the machine when to display a message reminding the user that certain maintenance is required (for example, refilling product dispensers, emptying the waste container, etc.). This menu allows you to charge the frequency (timing) at which these reminder messages are displayed. - Page 55 Eccellenza Express – Operating Manual 4. Select the message that needs to be adjusted - in this example, the “W ” message. ASTE ONTAINER 5. The time setting before this message appears is displayed in the white box. 6. Increase or decrease the timing using the “...
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Page 56: Waste Container Message Settings If Using A Waste Chute
Eccellenza Express – Operating Manual Waste Container Message Settings if Using a Waste Chute The equipment comes factory set for use with the supplied waste container. Should a waste chute system (optional) be used with a different sized waste container, the timing for the waste container message counter must be set accordingly in the “... -
Page 57: Counters Menu
Eccellenza Express – Operating Manual Counters Menu Settings Accessed in this Menu Error Counters Beverage Counters Cash Counters Resetting Counters *See page 22 for more detailed information about the counters. While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options, press the required option or press “Enter”... -
Page 58: Set Vending Menu
Eccellenza Express – Operating Manual Set Vending Menu Settings Accessed in this Menu Set Beverage Prices Force Vending Money System Type Bill Denomination Setting NOTE: This menu is only visible when the Eccellenza Café is set to “Coin” mode. It does not appear in “Free” mode. -
Page 59: Secondary Settings
Description of Certain Functions or Settings Force Vending When enabled, this feature prevents people from using the Eccellenza Express as a ‘change maker’. This is usually done by inserting a $1 or $2 coin or paper bills, and then pressing the coin return button to have the machine dispense change in quarters. -
Page 60: Set Gram Throws Menu
(for all cup sizes and all strengths). NOTE: To get the recommended ‘Grams per Second’ setting for the coffee blend or powder type being used in the Eccellenza Express, you’ll need to contact your product supplier. - Page 61 Eccellenza Express – Operating Manual 2. Select the product for which the gram throw is to be adjusted. In this example, C 1 is used. OFFEE 3. In this example, the ‘Grams per Second’ setting is at 4.90. This setting may...
- Page 62 Eccellenza Express – Operating Manual 8. Using the button, increase the gram throw setting for C 1 to 5.80. OFFEE Based on the ‘Grams per Second’ setting that you just entered, all of the beverages using C 1 will automatically be adjusted accordingly.
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Page 63: Set Powersaving Mode
Eccellenza Express – Operating Manual Set Powersaving Mode This menu allows you to set the machine to deactivate the heating element for a predetermined time every day to reduce energy consumption. To use the Powersaving feature, the machine’s internal clock must first... -
Page 64: Water Tank Temperature Setting
Eccellenza Express – Operating Manual Water Tank Temperature Setting 1. While in the Set-Up mode, select the S option to access ATER this menu. 2. The screen will display the following: The S menu contains the following options: ATER Set Water Temp – adjust temperature of water tank Empty Wat Tank –... - Page 65 Eccellenza Express – Operating Manual 4. The following screen will be displayed. Pressing °C or °F toggles the temperature between °C and °F. This menu contains the following options: Set Point – the preset temperature for the water tank Vend Enable – the minimum temperature at which the machine will brew a beverage.
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Page 66: Empty Water Tank (To Valve Level)
Eccellenza Express – Operating Manual Empty Water Tank (to Valve Level) This feature allows you to drain the water tank to the valve level using the hot water outlet valve. This is a particularly useful feature should you need to replace an outlet valve as it is not necessary to completely drain the water tank, leaving most of the hot water in the tank. - Page 67 Once the water stops, release the “Text Box” button to shut the outlet valve. 6. The outlet valve can now be removed. Consult the Eccellenza Express Service Manual for detailed valve removal instructions. WARNING:...
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Page 68: Rinse Cycles
Eccellenza Express – Operating Manual Rinse Cycles Brewer Rinse Cycle WARNING: Make sure the waste container is under the brewer spout to catch the water coming from the brewer (throughout the complete rinse cycle). 1. Add VKI approved brewer cleaner to the brew chamber. -
Page 69: Quick Brewer Rinse Cycle
Eccellenza Express – Operating Manual Quick Brewer Rinse Cycle 1. Press the "R " button on the control panel inside the front door. INSE YCLE 2. Select the type of rinse cycle required. For a quick brewer rinse, press the "Quick Cof. -
Page 70: Powder (Whipper) Rinse Cycle
Eccellenza Express – Operating Manual Powder (Whipper) Rinse Cycle 1. Press the "R " button on the control panel inside the front door. INSE YCLE 2. Select the type of rinse cycle required. For a whipper rinse, press the "Powder Rinse" button on the screen to begin the cycle. -
Page 71: Maintenance
Eccellenza Express – Operating Manual Maintenance To keep the Eccellenza Express running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers. -
Page 72: Monthly
Eccellenza Express – Operating Manual Monthly ► Perform a Brewer Rinse Cycle – the full Brewer Rinse cycle requires the use of brewer cleaner to remove oils and stains from the brewer. ► Clean the Brewer Filter Screen – to minimize servicing time, replace... -
Page 73: Sanitization - Milk System
Eccellenza Express – Operating Manual Sanitization – Milk System Should the Eccellenza Express milk system require sanitization, all of the following components must be removed and soaked in a sanitizing solution for 30 minutes. Drip tray & grill • Brewer spout •... -
Page 74: Removing The Brewer
Eccellenza Express – Operating Manual Removing the Brewer 1. Open the front door of the machine, and remove the waste bin. 2. Disconnect the hose from the brewer, and disconnect the powder and hot water hoses from the spout support. - Page 75 Eccellenza Express – Operating Manual 4. Press down on the brewer release latch and pull the top of the brewer forward to release it. You may need to lift it slightly to clear the two bottom brewer guides. 5. Remove the brewer.
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Page 76: Installing The Brewer
Eccellenza Express – Operating Manual Installing the Brewer 1. Make certain that the brewer pin is properly aligned with the brewer motor coupling. If it’s not aligned, use the optional brewer crank tool to adjust the brewer pin. 2. Sit the brewer onto the two lower guides. - Page 77 Eccellenza Express – Operating Manual 4. Insert the bottom of the spout support bracket into the slit on the front of the base. 5. While lifting the brewer, tilt the spout bracket upwards and to the back until it clears the brewer spout.
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Page 78: Draining The Water Tank
Draining the Water Tank 1. Remove the right side panel. 2. The end of the Eccellenza Express drain hose is equipped with a plastic valve. Remove the drain hose and valve fitting from the inner wall of the machine. It is secured in place by a large clip. -
Page 79: Error Messages
Eccellenza Express – Operating Manual Error Messages MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES • Verify the brewer motor wiring. • The brewer may be jammed. Repair An error has been Brewer Error or replace the brewer. detected with the brewer. •... - Page 80 Eccellenza Express – Operating Manual MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES The version of Factory • Load the proper version of Factory Factory Settings Settings is not compatible Settings. Version Error with the machine model. • Normal operating message and does Filling Water Tank The water tank is filling.
- Page 81 Eccellenza Express – Operating Manual MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES • Press " " (the at the START TEXT BOX top of the screen) to cycle the brewer. • Press Start to Find The brewer is not in the If the brewer cannot detect the home Brewer Home home (starting) position.
- Page 82 Eccellenza Express – Operating Manual MESSAGE DISPLAYED CAUSE POSSIBLE REMEDIES • At this point, the water tank is not full and this message has to be reset. To reset it, switch the power off and on. • If the problem persists, check all...
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