Avaya Octel 50 Installation Manual page 237

Testing and Troubleshooting the Octel 50 System
Personal Network Addresses
(PNA) do not work
Propeller stops spinning
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
representative.
3. Shut down Octel 50 by selecting Exit from the File menu.
4. Run the Quick Assist utility using the Verify option.
5. If Quick Assist does not report any errors, restart Octel 50.
If Quick Assist finds errors, it instructs you on which
recovery options to run. Contact a technical support
representative if Quick Assist recommends you use the
Update All or Rebuild All options.
Resolution Possibilities:
•
Be sure that Distribution Lists (which control PNAs) are
permitted for the mailbox in the class of service.
•
Confirm that the PNA is defined with the remote phone number
and mailbox.
•
When sending a message to a Personal Network Address, be
sure to enter <*> followed by the PNA number. Personal
Network Addresses are numbered *20 - *39.
Resolution Possibilities:
•
Attempt to exit the system by selecting Exit from the File menu.
•
If you cannot exit, select Command Line from the Display menu.
From the command line, type SHUTDOWN then press
<ENTER>.
•
If Shutdown has no effect, from the command line, type FORCE
then press <ENTER>.
•
If neither Shutdown nor Force works, contact a technical support
representative.
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