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Determining System Needs
Step 1: Determining the System Application and Requirements
Before installing the Octel 50 system, it is important to identify what tasks the system is
expected to perform. This determines what options may be required and which system
features you should enable. Use the following table as a guide.
What type of phone system is the customer using; what
type of integration is necessary?
Number of phone extensions
How many subscribers use the system?
Do certain subscribers require different features?
How many and what type voice boards are required?
What options does the customer want callers to hear
when they first call into the system?
What morning, afternoon, evening, office closed, or
holiday prompts does the customer want?
What kind of information or background music does the
customer want callers to hear while they are on hold?
How many languages are supported on the system?
Have the appropriate voice files been ordered?
Does the customer want different lines answered with
different types of greetings? Do several companies
share one system, each requiring a unique greeting?
When and where do subscribers want to receive
notification of new messages in their system
mailboxes?
During which days and hours does the customer want
the system to voice daily greetings?
Does the customer want to be able to send faxes to
callers requesting information?
Does the customer want subscribers to be able to
receive faxes in their voice mailboxes?
Does the customer want to be able to send messages
via a network to other voice mail systems?
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50 I
G
CTEL
NSTALLATION
UIDE
Step 1: Determining the System Application and Requirements
Considerations
Associated System Features
Integrator/SMDI
Number of ports
Number of mailboxes
Class of service
Number of ports
Attendant Menu
System prompts
Call Queuing phrases
Multiple languages
Greeting by port
Message delivery
Business Hours
Fax Solution module
AMIS Interface module
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Troubleshooting
