Avaya Octel 50 Installation Manual page 234

Testing and Troubleshooting the Octel 50 System
Message Waiting Lights do not
work
Message Waiting Lights do not
work for Inband
Message Waiting Lights do not
work for SMDI
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
distance call, verify a 1 precedes the area code.
Class of Service dialog box:
•
Verify the Message Delivery option is enabled.
•
Verify the Long Distance option under Delivery Options is
selected if subscribers are allowed to enter long distance
numbers for message delivery.
Resolution Possibilities:
•
Disconnect a voice mail port and attach a 2500 set or the
proprietary telephone instrument if using a D/42D-NS,
D/42D-SX, or D/42D-SL integration. Go off hook and manually
test the message waiting light by entering the codes specified
under Message Waiting Light in System Setup.
System Setup parameters:
•
Verify that at least one port is enabled for outbound events
under Channel Specific in System Setup.
•
Verify the Permit Message Waiting Lights parameter under
Message Waiting Light in System Setup is enabled.
•
Verify the Message Waiting Light Prefix ON Code, Message
Waiting Light Prefix OFF Code, Message Waiting Light Suffix
ON Code, and the Message Waiting Light Suffix OFF Code are
entered in the fields under Message Waiting Light. If using the
Dialogic SX or SL integration, see the appropriate Configuration
Note for the correct codes to enter in these fields.
•
Some PBXs require Octel 50 to wait for a confirmation tone to
complete the message waiting light event. For these systems,
enter a comma (,) at the end of the Message Waiting Light Suffix
OFF or ON code.
•
Verify the value entered for DTONDET under Hangup Detection
is at least 400 units higher than the value entered for
DTONWAIT under Message Delivery.
Class of Service dialog box:
•
Verify the Message Waiting Light option is enabled.
Resolution Possibilities:
•
Place a breakout box on the line and verify message waiting
light information is being sent over the SMDI link.
System Setup parameters:
•
Verify COMMWL is enabled under SMDI.
•
Verify that at least one port is enabled for outbound events
under Channel Specific.
•
Verify the Permit Message Waiting Lights parameter under
Message Waiting Light is enabled.
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