Avaya Octel 50 Installation Manual page 228

Testing and Troubleshooting the Octel 50 System
Inband/DID integration does
not work
Intercom paging does not
work
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
•
Verify the correct mailboxes are assigned on the Greeting by
Port dialog box and the Personal Greetings for the mailboxes
are recorded with an appropriate greeting.
Mailbox Entry dialog box:
•
Verify the correct company and division information is entered
on the Mailbox Entry dialog box. Note that these fields are case-
sensitive.
•
Verify the correct call handling option is selected for the
mailboxes handling calls for ports active for greeting by port.
Resolution Possibilities:
•
Attach a digit grabber to a line and verify the switch is sending
the appropriate inband signaling digits.
System Setup parameters:
•
Verify the following Inband Parameters:
−
The Total Number of DID Digits (DIDCOUNT) is set equal
to or higher than the total number of digits in the inband
signaling string.
−
The Number of Milliseconds to Wait for Inband Signaling
(DID) is set to 1000.
−
If the switch requires a * or # to signify the end of an
inband code, verify it is entered in the DID Terminating
Character (DIDTERM) parameter.
−
No spacer characters are entered in the DID Terminating
Character (DIDTERM) parameter.
−
Seconds to Wait for DID (DIDTIME) is set to 5.
•
If the beginning of the inband signaling string is missing, change
the Offhook Delay parameter to 25. Reboot the system.
•
If the end of the inband signaling string is missing, increase the
value for the Total number of DID digits parameter under Inband
Signaling.
•
If changing the Total number of DID digits parameter under
Inband Signaling in System Setup did not work, increase the
Number of Milliseconds to Wait parameter under Inband
Signaling by 500.
Resolution Possibilities:
•
Note that a paging system (external or extension) must be
available on the switch for the intercom paging feature to be
13-26