Avaya Octel 50 Installation Manual page 222

Testing and Troubleshooting the Octel 50 System
Call queuing does not work
Call screening does not work
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
Resolution Possibilities:
•
Verify the phone system switch is configured for supervised
transfers.
•
Verify the PBX does not forward calls back to Octel 50 on a busy
condition.
System Setup parameters:
•
Verify the correct code is entered for the Transfer Release Code
on Busy parameter under Call Transfer.
•
Confirm that the Number of Seconds for the First Caller in the
Queue to Wait is set correctly.
•
Be sure that the Maximum Number of Callers Allowed in Queue
parameter is not set to 0.
Class of Service dialog box:
•
Verify that Call Queuing is enabled.
•
Verify the Maximum Rings parameter is set to 3 or greater.
System Prompts dialog box:
•
Verify that If using supervisor prompts, confirm that the 10 call
queuing phrases are specified on the System Prompts dialog
box, and that the prompts have been recorded.
Resolution Possibilities:
•
Disconnect a line from the Octel 50 system and attach a single
line phone. Attempt to use call screening manually to verify the
switch supports call screening.
•
Verify call analysis recognizes no answer and busy conditions
properly.
•
Verify the Octel 50 system is using supervised transfers. Call
screening is not available on systems using blind transfers.
•
Verify the appropriate Call Screening Busy, No Answer,
Transfer, and Reject codes are entered under Call Screening in
System Setup.
Class of Service dialog box:
•
Verify Maximum Rings is set to 3 or greater.
•
Verify the Call Screening option is enabled.
Mailbox Entry dialog box:
•
Verify Call Screening under Special Features is enabled on the
Subscriber Settings dialog box.
13-20