Avaya Octel 50 Installation Manual page 231

Testing and Troubleshooting the Octel 50 System
Messages
Cannot edit a sent message
Cannot save messages
Messages vanishing from
mailboxes
Message confirmation does
not work
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
Resolution Possibilities:
•
Verify the Sent Message Editing option is enabled on the Class
of Service dialog box.
•
Note that a sent message cannot be edited if it does not reside
in the recipient's new message queue.
•
Note that a message that is in the new message queue cannot
be edited if it has been reviewed or skipped.
•
Note that messages scheduled for dispatch through AMIS
cannot be edited.
Resolution Possibilities:
•
Verify the Save Messages option is enabled on the Class of
Service dialog box.
•
Note that listen-only messages cannot be saved.
Resolution Possibilities:
•
Verify the correct date and time are set on the PC clock.
Mailbox Entry dialog box:
•
If Auto Forwarding is active on the Auto Forwarding dialog box,
confirm that the option to delete the message after forwarding is
disabled.
•
Note that the number of days to save messages can be set to
99, allowing saved messages to remain on the Octel 50 system
indefinitely.
Class of Service dialog box:
•
Note that a message will be removed from the saved message
queue when its age is equal to the Days to Save Saved
Messages value in the class of service. The age is calculated
from the time a message was first received in a mailbox.
System Setup parameters:
•
When the number of days to save messages has expired,
messages are automatically deleted. To warn subscribers of
deleted messages, activate the Voice Warning when Messages
Expire parameter under Subscriber.
Resolution Possibilities:
•
Verify the Message Confirmation option is enabled on the Class
of Service dialog box.
•
Note that confirmations are only generated for messages tagged
for confirmation when they are sent.
13-29