Avaya Octel 50 Installation Manual page 233

Testing and Troubleshooting the Octel 50 System
Message delivery does not
work for a beeper
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
Resolution Possibilities:
•
Attach a digit grabber to monitor a line. Verify the Octel 50
system can access the line and connect to the phone number.
•
If Debug displays the error "WARNING 18 No Dial tone
Detected," the system experienced all outbound ports were busy
when notification was attempted. You may want to enable more
outbound ports on the system.
•
Some pager companies use three beep tones to indicate a
connect. If the system does not recognize this connect signal,
configure notification with no call progress using the following
steps:
1. Call the paging company phone number and determine
the number of seconds after the digits are dialed and the
call is connected. Write this number down for use in step
3.
2. Remove all data from the call back field on the Message
Delivery dialog box.
3. In the Phone # field, enter an N followed by a 1, if
required, followed by the area code and pager company's
phone number. Insert a comma for every two seconds of
time it took to connect that you found in step 1, and then
enter the call back number. For a company that took 10
seconds to connect, a phone number would look like:
N+1+[Area Code]+[Pager Company's #]+,,,,,+[Callback #]
4. Verify the entire callback number is displayed on the
pager. If not, adjust the number of commas in the Phone
# field.
System Setup Parameters:
•
Verify at least one port is enabled for outbound events under
Channel Specific.
•
Verify the value entered for DTONDET under Hangup Detection
is at least 400 units higher than the value entered for
DTONWAIT under Message Delivery.
•
The value for DTONDET on the may be set too low. If it is, the
system may hang up prematurely. Adjust this parameter only if
instructed to by a technical support representative.
Mailbox Entry dialog box:
•
Verify the message delivery feature is enabled on the
Subscriber Settings dialog box.
•
Verify the time blocks are configured on the Message Delivery
dialog box.
•
Verify on the Message Delivery dialog box that the proper phone
number is entered for the subscriber to return the call in the Call
Back field.
•
Verify the Phone # field on the Mailbox Delivery dialog box
contains the pager company's phone number. If it is a long
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