Avaya Octel 50 Installation Manual page 207

Testing and Troubleshooting the Octel 50 System
Connect
Test:
Call into the Octel 50 system and dial a mailbox
number. Answer the extension when it rings.
Integrated/Serial SMDI (Unsupervised)
Blind Transfer
Test:
For a test mailbox, set the Maximum Rings field
on the Class of Service dialog box to 0.
Call the Octel 50 pilot number.
If the Octel 50 system is set up for automatic
station login, press <0> to go to the Attendant
menu.
At the Attendant menu prompt, dial the mailbox
number.
Ring-No-Answer
Test:
Set the phone to forward to the Octel 50 system
in ring and no answer conditions.
In a test mailbox, set the No Answer/Call
Blocking feature to Default on the Subscriber
Settings dialog box.
For the same mailbox, set the Maximum Rings
on the Class of Service dialog box to 0.
Call into the Octel 50 system and dial the
mailbox number.
Do not answer the extension.
O 50 I G
CTEL NSTALLATION UIDE
Expected Outcome:
Verify the Channel Status display shows the status
Connected for the port.
If this test fails, see the "Call analysis does not work"
section of the Octel 50 Troubleshooting Table for
possible resolutions.
This section tests serial integration to verify Octel 50
correctly recognizes ring-no-answer and busy conditions.
Expected Outcome:
The Channel Status display should show the following
messages:
Transfer <mailbox number>
Dialing <extension number>
Waiting for Ring (or Data, or DID, depending on
integration)
Note that if station set forwarding is on, the call will be
returned to the Octel 50 system in a busy or no answer
situation.
If this test fails, see the "SMDI integration does not
work" section of the Octel 50 Troubleshooting Table for
possible resolutions.
Expected Outcome:
Verify the system voices , "I'm sorry, there is no answer
at that extension."
Verify the Channel Status display shows the status
Ring/No Answer for the port.
If this test fails, see the "SMDI integration does not
work" section of the Octel 50 Troubleshooting Table for
possible resolutions.
Octel 50 Installation Test Plan
13-5