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Avaya Octel 50 Installation Manual

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Octel 50
Installation Guide
585-313-134
Comcode 108503004
101-1840-000
Issue 1
Octel Messaging
June 1999

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Summary of Contents for Avaya Octel 50

  • Page 1 ® Octel 50 Installation Guide 585-313-134 Comcode 108503004 101-1840-000 Issue 1 Octel Messaging June 1999...
  • Page 3 Octel 50 Installation Guide 585-313-134 Comcode 108503004 101-1840-000 Issue 1 June 1999...
  • Page 4 Copyright © 1999 Octel Communication Corporation, a subsidiary of Lucent Technologies Inc. All Rights Reserved. Printed in the U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change without notice. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents,...
  • Page 5 Provide the telephone company with the FCC registration and Ringer Equivalence Numbers (REN). The sum of the RENs from all equipment on one phone line must be less than 5. Note that the Octel 50 ringer equivalence is approximately 0.5.
  • Page 6 Ordering Information Use the following information when ordering additional copies of this manual: Call: Lucent Technologies BCS Publications Center Voice 1-800-457-1235 Fax 1-800-457-1764 International Voice 1-317-322-6791 International Fax 1-317-322-6849 Write: Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219 Order: Document No.
  • Page 7 Customer Feedback Form We would like to hear from you about the quality of the documentation, products, and service. Your comments will help us provide increased satisfaction to our customers. Would you please take a few minutes and complete the following questionnaire and fax it to 303-538-1741. Please rate the effectiveness of this Implementation and Service Manual in the following areas: Area Excellent...

  • Page 9: Table Of Contents

    Table of Contents Chapter 1 - Installation Overview..............1-1 Octel 50 System Overview ..................1-2 Related Documentation....................1-2 Chapter 2 - Determining System Needs ............2-1 Step 1: Determining the System Application and Requirements....... 2-2 Step 2: Determining the Hardware Requirements ............ 2-3 Hard Drive Size .....................
  • Page 10 CONFIG.SYS....................4-8 RUNSMO3.BAT ....................4-8 Editing the AUTOEXEC.BAT, CONFIG.SYS, RUNSMO3.BAT Files ....4-9 Defining an Alternate Keypad Format .................4-9 Octel 50 System Files ....................4-10 Chapter 5 - Running the SMDI Utility............5-1 Installing the SMDI Utility.....................5-2 Running SMDI as a Standalone Utility ................5-3 Chapter 6 - Configuring Dial Plan ..............
  • Page 11 Setting Up a Header or Footer Page for the Brooktrout Board ........ 11-4 Activating Fax Retrieval.................... 11-4 Chapter 12 - Maintaining the System............12-1 Starting and Shutting Down Octel 50 ............... 12-2 Starting Octel 50 ....................12-2 Shutting Down Octel 50 ..................12-2...
  • Page 12 Running a Partial Mailbox Update............... 12-5 Running an Update on All Mailboxes ..............12-7 Rebuilding All Mailboxes ................... 12-10 Running Quick Assist as Part of Routine Octel 50 Maintenance ...... 12-12 Using the Log File Utility..................12-13 Understanding the Automatic Data Recovery Utility..........12-13 Protecting Your System..................
  • Page 13 Removing Unused Space from Phrases............14-37 Removing Silence from Phrases............... 14-37 Exiting V-Edit..................... 14-38 Using a Modified Phrase File with Octel 50 ............14-38 Using Rhetorex V-Edit.................... 14-39 Installing Rhetorex V-Edit.................. 14-39 Preparing an Existing Phrase File for Use with V-Edit ........14-40 Starting Rhetorex V-Edit ...................
  • Page 14 Deleting Phrases or Segments of Phrases ............14-46 Copying Phrases or Segments of Phrases ............14-47 Pasting into Phrases ..................14-47 Exiting V-Edit..................... 14-48 Preparing the Phrases for Use with Octel 50 ............ 14-49 Index ........................ I-1 Octel 50 Installation Guide...

  • Page 15: Chapter 1 - Installation Overview

    This manual provides information on using all available Octel 50 features and options. Note, however, that all features and options are not available with all Octel 50 systems. Tabs for this Installation Guide are provided in separate wrapping. Insert the tabs before their corresponding sections.

  • Page 16: Octel 50 System Overview

    This type of technology gives total control of a call to the user. If an extension is busy or there is no answer, Octel 50 can take a message from the caller or transfer the call to another extension.

  • Page 17: Chapter 2 - Determining System Needs

    C H A P T E R Determining System Needs This section discusses items you should consider before you set up the Octel 50 system hardware and install the system software. The steps in this section help you: • Determine system application and requirements •...

  • Page 18: Step 1: Determining The System Application And Requirements

    Step 1: Determining the System Application and Requirements Step 1: Determining the System Application and Requirements Before installing the Octel 50 system, it is important to identify what tasks the system is expected to perform. This determines what options may be required and which system features you should enable.

  • Page 19: Step 2: Determining The Hardware Requirements

    The following table provides the minimum CPU and memory required for a PC to run Octel 50. Do not attempt to run Octel 50 with memory capacity less than that listed here. The PC’s BIOS should be millennium-compliant. See the PC’s documentation or contact the PC manufacturer for information.

  • Page 20: Step 3: Consider Additional Hardware Needs

    For example, suppose there is 4 MB of memory on the system. Octel 50 resides in 450K of the base 640K RAM (the first megabyte). If a RAMDisk is selected during installation, it uses the second megabyte.

  • Page 21: Printer (Optional)

    Tape Backup (Optional) A tape backup unit can be used to archive the entire Octel 50 system or a portion of it (for example, phrase files). Make sure a DOS-compatible tape backup unit is used.
  • Page 22 Determining System Needs Step 3: Consider Additional Hardware Needs Notes: 50 I CTEL NSTALLATION UIDE...

  • Page 23: Chapter 3 - Installing The Hardware

    C H A P T E R Installing the Hardware This section provides information for configuring and installing the hardware required to run Octel 50. The steps in this section help you: • Assemble the required materials • Preparing the phone system •...

  • Page 24: Step 1: Assembling All Materials

    Tool kit (Phillips and flathead screwdrivers, wire strippers, crimping tool, punch down tool, etc.) Optional items, such as a modem or tape backup unit are not provided with the Octel 50 system nor are they supported by technical support. Octel 50 Installation Guide...

  • Page 25: Step 2: Verifying Phone System Readiness

    Step 3: Configuring the Voice Boards Voice boards provide the interface between Octel 50 and the phone system that allows them to communicate. You must configure the voice boards for use with the Octel 50 system before you install them.

  • Page 26: Configuring Dialogic Boards

    Configuring Dialogic Boards Octel 50 supports the DIALOG/4 and D/42D-SX boards for new Octel 50 systems. In addition, the Dialogic D/4xD board is supported for existing systems in which it is already installed.
  • Page 27 Configure for multiple boards Setting the board’s base shared memory address–The base shared memory address allows the voice board to communicate with the voice driver and, in turn, the Octel 50 system. SW1 determines the Dialogic board’s base shared memory address.

  • Page 28: Configuring Rhetorex Boards

    Octel 50 system is not running. Make sure this jumper is always on to indicate that the lines should return a busy when the Octel 50 system is not running.

  • Page 29: Step 4: Configuring The Fax Boards

    Configuring the Fax Boards Step 4: Fax boards allow the Octel 50 system to use the Fax Solution features. You must configure the fax boards for use with the Octel 50 system before you install them. Fax boards contain ports, which are the interface between the fax board and a phone system channel.

  • Page 30: Configuring Brooktrout Tr112 Boards

    The default setting, 220, is acceptable for the first TR112 board. However, if you are installing more than one TR112 board, the address must be changed as shown in the following figure. The SW1 switch is located in the lower-right corner of the board and contains eight dip switches. Octel 50 Installation Guide...

  • Page 31: Setting The Tr112 Board's Hardware Interrupt Level

    The hardware interrupt allows the board to communicate with the driver, which in turn communicates with the Octel 50 system. The J32 or J33 jumper controls the TR112 board’s hardware interrupt level, depending on the interrupt you select. J32 controls interrupts 2 through 7.

  • Page 32: Step 6: Connecting The Telephone And Fax Lines

    Consult the Configuration Note for the phone system to determine the hardware required to connect the fax board to the switch. For additional information, see the considerations provided below. Octel 50 Installation Guide 3-10...

  • Page 33: Understanding Transfer Method Vs. Non-Transfer Method

    Use the Transfer method when the Octel 50 system does not have the same number of voice ports as fax ports. For example, if the Octel 50 system has four voice ports and two fax ports, you must use the Transfer method.

  • Page 34: Connecting The Tr112 Board For The Transfer Method

    The Serial Integration utility takes proprietary information sent from the phone system through the Octel 50 PC’s serial port, interprets it, and passes it to the Octel 50 system. If you are using a serial integration device, install and test it using the information provided with the device.

  • Page 35: Step 8: Installing The Uninterruptible Power Supply

    Octel 50 can integrate with a UPS that has communication ports to minimize file corruption. In the event of a power failure, the UPS notifies Octel 50 when it reaches a low battery condition and Octel 50 shuts down. For information on running UPS integration, see Chapter 10, “Integrating with an Unterruptible Power Supply.”...
  • Page 36 Installing the Hardware Step 10: Installing the Sentinel Notes: Octel 50 Installation Guide 3-14...

  • Page 37: Chapter 4 - Installing The Software

    This chapter also provides a list of important Octel 50 system files. Procedures in this section assume that the hard drive on which the Octel 50 system is installed is drive C: and the disk drive is A: (and B: if there is a second disk drive). Drive designations on the specific PC on which you are working may vary.

  • Page 38: Verifying The Pc Is Ready For Installation

    5. Run a hard disk optimization program. such as PC Tools Compress or DEFRAG. 6. From the C:\ prompt, type then press <ENTER> to display the memory MEM/C status. Verify the amount of memory is sufficient. Octel 50 requires at least 450 KB of RAM. 7. From the C:\ prompt, type DATE then press <ENTER>.

  • Page 39: Installing Octel 50 Software

    “Confirming the Files,” later in this chapter. If there are any lines in the sample files that must be added to the files on the Octel 50 PC, you must manually edit the files to include the missing lines.
  • Page 40 7. If more than one hard drive is detected, you are prompted to select the drive to which the Octel 50 files should be installed. A list of all local fixed drives is displayed. (Drives A and B are usually disk drives.) Highlight the drive onto which you want to install the system and press <ENTER>.
  • Page 41 Remove the disk from the disk drive, and then press any key to continue. 23. If in step 5 you selected during the program file installation to have Octel 50 modify the AUTOEXEC.BAT and CONFIG.SYS files, a dialog box displays informing you the PC will reboot after you use the configuration utility.

  • Page 42: Confirming Files

    If there are lines in the sample files that should be added to the files on the Octel 50 PC, you must manually edit the files using the steps provided.

  • Page 43: Sample Files

    CALL LOAD integration_name IF EXIST \CVR\FIRST.CCA CALL \CVR\RUNCCA.BAT (for Brooktrout fax boards) BTKERNEL BTKERNEL.CFG (for Brooktrout IF EXIST \CVR1\FXDRIVER.DAT DEL \CVR1\FXDRIVER.DAT fax boards) (for Brooktrout fax boards) FD -S \CVR1\FXDRIVER.DAT -U FD.CFG RUNSMO3 GOTO END :SETUP SETUP :END Octel 50 Installation Guide...

  • Page 44: Config.sys

    -SX can only be used with Mitel SX Series systems that have Dialogic boards. Specifies the digitizing rate for playback and record operations for systems with Dialogic boards, where n equals 8 kHz. Default = 6DTMF.DEF for Foreign Keypads. Octel 50 Installation Guide...

  • Page 45: Editing The Autoexec.bat, Config.sys, Runsmo3.Bat Files

    7. To close the DOS Editor, select Exit. Defining an Alternate Keypad Format If you are installing the Octel 50 system in a country whose telephone keypad does not follow the same format as that in the United States (where the <2> key is labeled ABC, the <3>...

  • Page 46: Octel 50 System Files

    REN DTMF.ALT DTMF.DEF The modified file will now be used by the system. Octel 50 System Files This section contains the list of Octel 50 files that control voice drivers, system functions, system data, and maintenance. AUDIT.LOG A log file that records AMIS-related activity BTKERNEL.CFG...
  • Page 47 A file containing System Setup parameters such as OUTBOUND and INBOUND. PORTS.DAT A greeting by port configuration file. QASSIST.EXE An executable file that starts the Octel 50 file maintenance utility. RUNSMO3.BAT A batch file that starts the execution of Octel 50. SET_UP.CFG A file containing Setup information such as the number of digits in a mailbox.
  • Page 48 Installing the Software Octel 50 System Files SO3-ALL.VAP, SO3-D1.VAP, SO3-D2.VAP Octel 50 voice files used with Dialogic voice boards. SO3-ALL.VOX, SO3-D1.VOX, SO3-D2.VOX Octel 50 voice files used with Rhetorex voice boards. SUBSCRIB.DAT A file containing mailbox information. SWDATA.TXT A data file used in the Integrator utility.

  • Page 49: Chapter 5 - Running The Smdi Utility

    C H A P T E R Running the SMDI Utility SMDI integration is an option available with Octel 50 that allows you to configure the system for a serial integration. The steps in this section help you: • Install the SMDI utility •...

  • Page 50: Installing The Smdi Utility

    Installing the SMDI Utility Installing the SMDI Utility You can install and configure SMDI during or after Octel 50 system installation or later, after installation. However, it is recommended that you run it during system installation. To install the SMDI utility during Octel 50 installation: 1.

  • Page 51: Running Smdi As A Standalone Utility

    SMDI integration. For example, the .CFG file for a generic SMDI integration is SMDI.CFG. Running SMDI as a Standalone Utility You can set up the SMDI integration after you install the Octel 50 system by running SMDI as a standalone utility. To run SMDI: 1.
  • Page 52 Running the SMDI Utility Running SMDI as a Standalone Utility Notes: Octel 50 Installation Guide...

  • Page 53: Chapter 6 - Configuring Dial Plan

    Octel 50 system dials. An outbound dialing operation is any call scheduled by the Octel 50 system for which it must access an outbound port. For an outbound dialing operation to an outside number to be successful, the Octel 50 system must have the correct outdial string, which consists of the applicable access codes and prefixes followed by the destination telephone number.

  • Page 54: Identifying Local Area Code And Prefixes

    Plan is not selected, Dial Plan dials 1 before all 10-digit outdial sequences. Running Dial Plan After Installation You can set up or edit Dial Plan settings after you install the Octel 50 system by running Dial Plan as a standalone utility. To run Dial Plan, from the \CVR prompt, type DIALPLAN then press <ENTER>.

  • Page 55: Deleting A Prefix

    Use the following procedure to activate the Dial Plan utility. To activate Dial Plan: 1. If the Octel 50 system is currently running, make sure you are logged in as a level 3 supervisor, then select System Setup from the Options menu. If the Octel 50 system is not currently running, from the \CVR prompt, type SETUP and press <ENTER>.

  • Page 56: Understanding How Dial Plan Works

    Searches for an aaappp match. If a match is found, the Octel 50 system dials aaapppnnnn . b. Searches for ppp in a 4-digit entry (1 ppp ). If a match is found, the Octel 50 system dials 1 pppnnnn .

  • Page 57: Chapter 7 - Integrating With The Phone System

    C H A P T E R Integrating with the Phone System The Integrator utility configures the Octel 50 system for use with the telephone switch by setting many of the software’s parameters to values appropriate for the switch. This allows you to move through the System Setup utility much faster and reduces the possibility of making invalid entries in some of the more advanced setup fields.

  • Page 58: Running The Switch Integrator Utility

    Integrator can be run from the Configuration Utility menu during installation or later from the \CVR prompt. It is important that you run Integrator during Octel 50 system installation, especially if you are installing the Octel 50 system for the first time.

  • Page 59: Running The Switch Integrator After Installation

    OPERATOR.SYS files, as appropriate for the code. Running the Switch Integrator After Installation You can set up or modify switch settings after you install the Octel 50 system by running the Switch Integrator utility as a standalone utility. To run Switch Integrator, type INTEGRAT from the \CVR prompt and press <ENTER>.
  • Page 60 Integrating with the Phone System Running the Switch Integrator After Installation Notes: Octel 50 Installation Guide...

  • Page 61: Chapter 8 - Setting Up The System

    Some of the System Setup parameters are preset for you by the Integrator utility. It is strongly recommended that you run the Integrator utility before running the System Setup utility. This section contains information for configuring the Octel 50 system. The steps in this section help you: •...

  • Page 62: Running System Setup

    <ENTER>. Choices that cannot be modified are unavailable due to other parameter settings that invalidate the parameter. 6. To move among pages of parameters, use the Previous Page button and Next Page button. Octel 50 Installation Guide...

  • Page 63: Running System Setup After Installation

    System Setup utility as a standalone utility. To run System Setup, type SETUP from the \CVR prompt, then press <ENTER>. If you are logged into the Octel 50 PC as a level 3 supervisor, you can also access System Setup screens by selecting System Setup from the Options pull-down menu.
  • Page 64 On Octel 50 systems with live operators, you can configure the automated attendant to handle call overflow. Related Parameters/Features...
  • Page 65 50 system tutorial, is enabled for subscribers accessing Mailboxes their mailboxes for the first time. Co-Educator provides an introduction to the Octel 50 system and guides subscribers through the steps to change their password and record their personalized prompts (Please Hold, Directory, Name, and Personal Greeting prompts).
  • Page 66 When/How to Use For most Octel 50 systems, the default should be sufficient. If you change this parameter to a higher value, the Octel 50 system prompts subscribers using existing mailboxes to change their passwords to comply with the new value before gaining access to their mailboxes.

  • Page 67: Receptionist Parameters

    When this parameter is enabled, the OFFHDIS parameter determines whether callers hear a busy or no answer while the Octel 50 system is shut down. Note that if OFFHDIS is enabled, some phone switches may see the off hook as a line problem and disable the ports.
  • Page 68 When/How to Use You must manually create the default operator mailbox on the Octel 50 system; it is not automatically created. If you do not create the default receptionist mailbox, callers transferred to that mailbox are told that the mailbox is not recognized on the system and are disconnected.
  • Page 69 The Rotary Callers Octel 50 system considers a rotary call to be any call from which it does not detect touch-tone digits at the initial greeting or at the main greeting for a V-Tree. When you enable this parameter and the system detects a rotary call, it voices, “Thank you, good-bye,”...
  • Page 70 The higher you set this parameter, the longer the port holding the rotary caller is tied up. If Set Too Low If this parameter is set to 0, the Octel 50 system attempts to transfer rotary callers once before they are transferred to voice mail to leave a message.
  • Page 71 When/How to Use The default setting should be sufficient. When you set this parameter to 0, the Octel 50 system transfers or disconnects the caller after one error. Related Parameters/Features This parameter determines the number of errors before the Octel 50 system transfers callers to the operator if Transfer Calls to Receptionist after Maximum Errors is enabled.

  • Page 72: General Transfer Parameters

    This is most relevant for Octel 50 ports used for outcalls for networking or message delivery to a beeper. Related Parameters/Features If you turn off Enable Automated Attendant, this parameter is not available.

  • Page 73: Time/Date Parameters

    (Morning, Afternoon, and Evening) defined on the System Prompts dialog box, and how the Octel 50 system voices times and dates. The Octel 50 system only voices time of day greetings during open business hours. It voices the Closed greeting after business hours.
  • Page 74 Time/Date Parameters - #19 This parameter defines when, during open hours, the Start of Morning Octel 50 system begins voicing the Morning greeting Hours identified on the System Prompts dialog box. If you do not specify a Morning greeting on the System...

  • Page 75: Message Timing Parameters

    Time/Date Parameters - #21 This parameter defines when, during open hours, the Start of Evening Octel 50 system begins voicing the Evening greeting Hours identified on the System Prompts dialog box. If you do not specify an Evening greeting on the System...
  • Page 76 Setting Up the System Configuring System Setup Parameters When/How to Use For most Octel 50 systems, the default value should be sufficient. When you set this parameter to 0, the message continues to play without rewinding when subscribers uses the Rewind key.
  • Page 77 Some applications may require longer prompts. For example, using V-Trees, you may want to raise this parameter value. Set this value lower if you need to limit the amount of disk space to store prompts on small Octel 50 systems to conserve disk space. Related Parameters/Features None.

  • Page 78: Subscriber Parameters

    Related Parameters/Features None. If Set Too High When set too high, the Octel 50 system may delete actual messages. If Set Too Low If you leave this parameter set to 0, and your switch does not provide positive disconnect, mailboxes may receive blank messages.
  • Page 79 If this parameter is off, the message plays, then the Octel 50 system voices, “Message erased,” and continues to play the rest of the new messages then returns to the Main menu.
  • Page 80 Expire has expired. When/How to Use Enable this parameter when you want the Octel 50 system to inform subscribers that messages have been deleted from their mailboxes because the messages exceeded the Number of Days to Save New and Saved messages.
  • Page 81 Setting Up the System Configuring System Setup Parameters When/How to Use Enable this parameter when you want the Octel 50 system to inform subscribers when a mailbox’s total time to record messages drops below 2 minutes. This warning alerts subscribers to delete messages from their mailboxes.

  • Page 82: Caller Parameters

    Leave Multiple subscribers during a single phone call. Messages If you enable this parameter, the Octel 50 system voices an option to disconnect along with the options to try another extension or transfer to the operator. If you disable this parameter, callers are politely disconnected after leaving a single message.

  • Page 83: Amis Parameters

    Set by Restart Dependent Integrator – – AMIS Parameters The AMIS parameters identify the local Octel 50 system and define system-wide defaults for dispatching network messages. Some of these parameters can be overridden on a Octel 50 Installation Guide 8-23...
  • Page 84 Dependent Integrator Blank AMIS Parameters - #39 This parameter defines the code that the Octel 50 system AMIS Prefix must insert before the dialing string when dispatching network messages. This code can be used to identify a local phone network or the Code for Accessing an Outside Line.
  • Page 85 When/How to Use Enter the International Access Code for the country in which the local Octel 50 system is located. This code should only contain numbers or commas. The International Access Code for the United States is 011.
  • Page 86 Dial Plan determines whether the Long Distance Access Code is required for network replies. If the prefix of the remote system is not found in Dial Plan, the Octel 50 system assumes it is a long distance number and inserts the Long Distance Access Code in the dialing string.
  • Page 87 The Country Code must be defined for network transmissions to be successful. When/How to Use Enter the Country Code for the country in which the Octel 50 system is located. The Country Code for the United States is 1. The minimum and maximum for this parameter refer to the length of the entry allowed, not an actual number.
  • Page 88 Start of Economy dispatch hours during the week. During economy hours, Weekday Hours the Octel 50 system sends any casual or administered network messages marked for economy dispatch since the end of economy hours the previous day. When/How to Use Enter the hour and minute that economy time begins in military time.
  • Page 89 It is recommended that you end the economy hours a few minutes before the end of the lower rate period to allow for discrepancies between the Octel 50 system clock and the carrier’s clocks. The economy time frame can overlap into the next day.
  • Page 90 This parameter defines the number of unsuccessful Maximum dispatch attempts to an Administered node allowed before Number of the Octel 50 system deactivates the node. When a node is Attempts Before inactive, subscribers may not send any messages to it until Failure you reactivate the node on the AMIS Node Entry dialog box.
  • Page 91 Setting Up the System Configuring System Setup Parameters An attempt is counted any time the Octel 50 system returns a message to the sending subscriber’s mailbox: • Maximum number of retries for busy is reached • Minimum number of retires for no answer is reached •...
  • Page 92 When setting this parameter, keep in mind that only one message in the queue will be held for the maximum delay. When the delay is reached, the Octel 50 system sends all messages in the queue, regardless of how long they have been there.
  • Page 93 System Setup or Maximum Delay or Maximum Messages on the AMIS Node Entry dialog box is reached first for a queue, the Octel 50 system dispatches all of the messages in the queue before the maximum number of messages accumulate.
  • Page 94 Maximum Number of Attempts Before Failure. If Set Too High The Octel 50 system may unnecessarily tie up a port trying to reach a remote system that may be down. If Set Too Low The Octel 50 system may unnecessarily return messages to subscriber mailboxes.

  • Page 95: Fax Parameters

    Set by Restart Dependent Integrator Fax Parameters The Fax parameters determine where and how callers retrieve faxes from the Octel 50 system. Fax Parameters - #56 This parameter defines the fax machine phone number Local Fax where Octel 50 system subscribers retrieve faxes sent to Machine their mailboxes.
  • Page 96 Restart Dependent Integrator Blank The following fax parameters are only available on Octel 50 systems with sentinels that support the Fax Solution module. Fax Parameters - #57 This parameter indicates the type of fax board in the Octel Fax Board Type 50 system.
  • Page 97 Related Parameters/Features Use Immediate Fax Delivery Mode in V-Trees is disabled if V-Tree Fax Retrieval is off. If Use Fax Cover Sheet is enabled, the Octel 50 system sends a cover sheet with every outbound fax. If Set Too High Not applicable.
  • Page 98 When/How to Use The default should be acceptable for most systems. If you set this parameter to 0, and the Octel 50 system encounters a busy or no answer condition at the destination fax machine, the fax is not delivered.
  • Page 99 If the length of the destination fax number is equal to or greater than Number of Digits in Local Telephone Number, the Octel 50 system uses the fax prefix code to access an external fax line when dialing the destination fax number.

  • Page 100: Fax Extensions

    The Fax Extensions parameters are used for Octel 50 systems using the Transfer Method to send and receive faxes. The Transfer Method is used when the Octel 50 system has fewer fax ports than voice ports. When the Transfer Method is used, the Octel 50 system must put the voice channel on hold, then dial a fax port extension.

  • Page 101: Call Queuing Parameters

    The Call Queuing parameters control the number of callers allowed in holding queues for the Octel 50 system and the prompts voiced to callers holding in queues. Call Queuing is only available when Enable Automated Attendant is on, and when call progress is used.
  • Page 102 This parameter gives callers an indication of how long they may need to wait to be connected to the subscriber at the busy extension. Disable this parameter if you do not want the Octel 50 system to inform callers of their positions in the queue. Related Parameters/Features...
  • Page 103 If you recorded a Custom Transfer prompt using SOLVE or the system manager’s phone interface, that prompt is voiced each time the system attempts to transfer the caller. In this case, disable this parameter so the Octel 50 system does not voice two transfer prompts. If Set Too High Not applicable.
  • Page 104 Press Star to queue. Stay in Queue When this parameter is enabled, the Octel 50 system voices, “To continue holding, press <*>. To try another extension, press <1>. To leave a voice or fax mail message, press <2>. To be transferred to a live operator, press <0>.

  • Page 105: Intercom Paging Parameters

    Dependent Integrator Intercom Paging Parameters The Intercom Paging parameters define the codes the Octel 50 system dials to activate the Intercom Paging feature. They also determine how many times and how often the Octel 50 system pages a subscriber. Intercom Paging Parameters - #86...
  • Page 106 Note that the Octel 50 system prompts callers to try the page again only if Max. Number of Retries in Paging (Intercom Redirect) is set greater than 0.
  • Page 107 Setting Up the System Configuring System Setup Parameters When/How to Use For most Octel 50 systems, the default value is sufficient. If the Octel 50 system experiences heavy traffic, increase this value. Related Parameters/Features None. If Set Too High The higher the setting, the more times the Octel 50 system attempts to send the page.

  • Page 108: Call Transfer Parameters

    Call Transfer Parameters The Call Transfer parameters define the general transfer and release code sequences and dialing standards that enable the voice boards installed in the Octel 50 system to communicate with the switch. The minimums and maximums for the codes on this screen refer to the length of the entry allowed, not an actual number.
  • Page 109 Setting Up the System Configuring System Setup Parameters Related Parameters/Features The Octel 50 system only looks for a Transfer Prefix Code if no Custom Transfer Code is defined. This parameter is not available when Enable Automated Attendant is disabled. If Set Too High Not applicable.
  • Page 110 Custom Transfer Code would be &C11XDR. Related Parameters/Features If no Custom Transfer Code is defined, the Octel 50 system looks for a Transfer Prefix Code. If neither is defined, the Octel 50 system uses a default that performs a hook flash, pauses, dials the extension number with call progress, and then looks for the appropriate release code.
  • Page 111 Call Transfer Parameters - #95 This parameter defines the series of commands required for Transfer Release the Octel 50 system to pull a call back from the switch when Code when Busy the switch receives a busy on an attempted transfer.
  • Page 112 The minimum and maximum for this parameter refer to the length of the entry allowed, not an actual value. If no release code is defined, the Octel 50 system uses a flash hook. Related Parameters/Features This parameter is not available when Enable Automated Attendant is disabled.
  • Page 113 If the switch requires a specific flash time interval, it is automatically entered for you the Integrator utility is run. If this parameter is blank, the Octel 50 system default of 50 (half a second) is used. This default should be sufficient for most switches.
  • Page 114 This parameter only applies to transfers or outcalls. When/How to Use If this parameter is blank, the Octel 50 system default of 5 is used. This default should be sufficient for most switches. Related Parameters/Features Not applicable.

  • Page 115: Call Screening Parameters

    The Call Screening parameters define the call screening release codes for the switch. These release codes enable the Octel 50 system to either pull the call back from the switch after a no answer, a busy, or a reject, or to release the call to the switch on an accept for call screening.
  • Page 116 If no release code is defined, the Octel 50 system uses an ampersand. The minimum and maximum for this parameter refer to the length of the entry allowed, not an actual value.
  • Page 117 When Reject call during a call screening attempt. Once the Octel 50 system retrieves the call, it informs the caller that there was no answer and voices the available options.

  • Page 118: Call Waiting Parameters

    Configuring System Setup Parameters Call Waiting Parameters The Call Waiting parameters determine how the Octel 50 system dispatches call waiting attempts. Call waiting notifies the subscriber of another incoming call when the subscriber is on the line by sounding a tone over the subscriber’s handset or intercom. Call waiting is a system-wide feature and cannot be activated or deactivated for individual mailboxes.

  • Page 119: Dialing Parameters

    Dependent Integrator Dialing Parameters The Dialing parameters define the standards that allow the Octel 50 system to perform outcalls through the switch. Octel 50 system features that require outbound dialing are message delivery, AMIS, message waiting lights, and wake-up calls.
  • Page 120 Dialing Parameters - #112 This parameter defines the code required by the switch to Code for access an outside line. This code is used by the Octel 50 Accessing an system to obtain an outside line for outbound dialing Outside Line...
  • Page 121 Dial Plan is only used when the destination number exceeds the Number of Digits in Local Telephone Number. The Octel 50 system only uses the Code for Accessing an Outside Line for numbers that are equal to or greater than the length of Number of Digits in Local Telephone Number.

  • Page 122: Message Delivery Parameters

    Setting Up the System Configuring System Setup Parameters Message Delivery Parameters The Message Delivery parameters determine how the Octel 50 system dispatches message delivery attempts and delivers faxes to fax machines on internal extensions. Message Delivery Parameters - #115 This parameter specifies the series of digits the Octel 50...
  • Page 123 The count for DTONWAIT starts as soon as a voice port goes off hook. If the Octel 50 system does not detect dial tone for the specified time, the Octel 50 system assumes the port is receiving an incoming call and attempts to answer.

  • Page 124: Message Waiting Light Parameters

    Configuring System Setup Parameters Message Waiting Light Parameters The Message Waiting Light parameters specify how the Octel 50 system activates and deactivates message waiting lights for the switch. All the Message Waiting Light parameters are set when the Integrator utility is run.
  • Page 125 Related Parameters/Features Some switches require both a prefix code and a suffix code. When Integrator is run, the Octel 50 system sets both these parameters, if required. If Use Communications Message Waiting Light Software (COMMMWL) is enabled, the Message Waiting Light Prefix OFF Code must be left blank.
  • Page 126 Restart Dependent Integrator Blank Message Waiting Light Parameters - #122 This parameter specifies the code the Octel 50 system must Message Waiting insert at the end of the dialing string to turn the Message Light Suffix OFF Waiting Light off.
  • Page 127 – Message Waiting Light Parameters - #125 This parameter determines whether the phone system Message Waiting remains on hook when the Octel 50 system sends the string Light Dials for message waiting light events. Number On Hook When/How to Use This parameter is set when the Integrator utility is run for Octel 50 systems using some SL-1 integrations.

  • Page 128: Uninterruptable Power Supply Parameters

    Configuring System Setup Parameters Uninterruptable Power Supply Parameters The Uninterruptable Power Supply parameters specify whether UPS integration is enabled for the Octel 50 system and specifies the COM port to which the UPS is connected. Uninterruptable Power Supply Parameters - #126...
  • Page 129 Inband Signaling Parameters - #128 This parameter defines the maximum number of digits the Total Number of Octel 50 system expects the switch to send in an inband DID Digits string. If the switch sends more digits than the maximum...
  • Page 130 Seconds to Wait system waits for the first inband digit from the switch before for DID timing out. When a string times out, the Octel 50 system (DIDTIME) ignores it. The most common cause of a string timing out is an invalid mailbox number.

  • Page 131: Inband Code For Go To Voice Mail

    The Inband Code for Go to Voice Mail parameters configure the Octel 50 system to transfer callers to subscriber mailboxes. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 132 When this code is used, the caller hears the Personal Greeting prompt. The Octel 50 system automatically sets this parameter when the Integrator utility is run. You should not need to change The minimum and maximum for this parameter refer to the length of the entry allowed, not an actual number.
  • Page 133 Digits in a Mailbox parameters determine the setting of the Total Length of String parameter. If Set Too High Not applicable. If Set Too Low Not applicable. Default Requires Switch- Set by Restart Dependent Integrator Octel 50 Installation Guide 8-73...

  • Page 134: Inband Code For Go To Immediate Record

    When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 135 Digits in a Mailbox parameters determine the setting of the Total Length of String parameter. If Set Too High Not applicable. If Set Too Low Not applicable. Default Requires Switch- Set by Restart Dependent Integrator Octel 50 Installation Guide 8-75...

  • Page 136: Inband Code For Go To Immediate Transfer To Extension

    The Inband Code for Go to Immediate Transfer to Extension parameters configure the Octel 50 system to transfer callers to subscriber extensions. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 137 Digits in a Mailbox parameters determine the setting of the Total Length of String parameter. If Set Too High Not applicable. If Set Too Low Not applicable. Default Requires Switch- Set by Restart Dependent Integrator Octel 50 Installation Guide 8-77...

  • Page 138: Inband Code For Go To Immediate Subscriber Login To Mailbox

    Octel 50 system to place subscribers dialing the voice mail pilot number, from their extension, in their mailbox. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 139 The length of the Inband Code String and the Number of Digits in a Mailbox parameters determine the setting of the Total Length of String parameter. If Set Too High Not applicable. If Set Too Low Not applicable. Octel 50 Installation Guide 8-79...

  • Page 140: Inband Code For Busy Extension

    When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 141 3. If Start at End of String is set to No, the Location of Mailbox Number is set to 4. If Set Too High Not applicable. If Set Too Low Not applicable. Default Requires Switch- Set by Restart Dependent Integrator – – Octel 50 Installation Guide 8-81...

  • Page 142: Inband Code For No Answer Extension

    When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 143 3. If Start at End of String is set to No, the Location of Mailbox Number is set to 4. If Set Too High Not applicable. If Set Too Low Not applicable. Default Requires Switch- Set by Restart Dependent Integrator – – Octel 50 Installation Guide 8-83...

  • Page 144: Inband Code For Go To Voice Mail And Get Mailbox

    Integrator Inband Code for Go to Voice Mail and Get Mailbox The Inband Code for Go to Voice Mail and Get Mailbox parameters configure the Octel 50 system to transfer callers to voice mail to request the mailbox number. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch.

  • Page 145: Inband Code For Go To Automated Attendant And Get Mailbox

    Octel 50 system to transfer callers to the Automated Attendant entry point. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.

  • Page 146: Inband Code Default

    The Inband Code Default parameters configure the Octel 50 system to properly receive and interpret the inband information sent from the switch. When the Integrator utility is run, the Octel 50 system enters default settings for the codes required by the switch. These settings are determined based on default settings for the switch.
  • Page 147 – Inband Code Default - #164 This parameter determines the delay, in 10 millisecond Off Hook Delay units, after the Octel 50 system takes a port off hook, before Time (OFFHDLY) it starts DIDTIME. When/How to Use This parameter is set when the Integrator utility is run. You should not need to change it.

  • Page 148: Hangup Detection Parameters

    The Hangup Detection parameters provide information on how a switch indicates that a caller has hung up. This allows the Octel 50 system to release the port and wait for another call. There are three ways switches indicate hangups: dial tone, hangup strings, or a drop in loop current.
  • Page 149 If Set Too High If the switch sends a loop current drop for a shorter time than the time set for LCDTIME, the Octel 50 system does not identify the disconnect. This may cause excessive off hook times between calls.
  • Page 150 The Octel 50 system records silence. Also, switches could detect a port as available and mistakenly pass incoming calls to a port on which Octel 50 system is recording silence (missed disconnect). In this case, a new caller would append to the previous recording.

  • Page 151: Channel Specific Parameters

    When/How to Use The valid entries for this parameter are 1 and 0. Enter a 0 for ports that are not to be answered by Octel 50. For example, if each port on a 4-port system is to be answered by Octel 50, set this parameter to 1111.
  • Page 152 Configuring System Setup Parameters Channel Specific Parameters - #172 Init Mode reflects the method of answering for each port. Init Mode The Octel 50 system supports the following modes: Serial integration Inband signaling, off hook waiting for inband signaling digits...
  • Page 153 – Channel Specific Parameters - #175 This parameter specifies the maximum amount of time, in Maximum Call minutes, the Octel 50 system allows a call to occupy a port Duration before it disconnects the call without warning. (PROGTIME) When/How to Use Use caution when setting this parameter.
  • Page 154 Octel 50 system. Prompt (PLAYDTMF) When/How to Use For most Octel 50 systems, the default value is sufficient. If the Octel 50 system misinterprets voice data as DTMF tones during prompts, try increasing this setting. Related Parameters/Features When RECDTMF is set to a higher value than PLAYDTMF, the RECDTMF value is used for both.
  • Page 155 Octel 50 system. Record (RECDTMF) When/How to Use For most Octel 50 systems, the default value is sufficient. If the Octel 50 system misinterprets voice data as DTMF tones during recording, try increasing this setting. Related Parameters/Features When RECDTMF is set to a higher value than PLAYDTMF, the RECDTMF value is used for both.
  • Page 156 Setting Up the System Configuring System Setup Parameters When/How to Use For most Octel 50 systems, the default value is sufficient. If your switch uses European-style rings, you may need to adjust this setting. Call a technical support representative for information on setting this parameter for European-style rings.

  • Page 157: Pc Configuration Parameters

    Sound Tone on sounds an audible tone when it answers an incoming call. Answer (ANSTONE) When/How to Use For most Octel 50 systems, leave this parameter disabled. Enable this parameter when recommended by a technical support representative for troubleshooting. Related Parameters/Features None.
  • Page 158 Integrator PC Configuration Parameters - #186 This parameter specifies the number of completed calls to Number of Calls or from the Octel 50 system before the Checkpoint file, Between OPERATOR.CKP, is saved. The Checkpoint file records Checkpoint File critical Octel 50 system data such as business hours,...

  • Page 159: Simplified Message Desk Interface Parameters

    Serial integration and whether the system communicates message waiting light commands through the serial interface. These parameters only apply to Octel 50 systems with sentinels that support Serial integration. You can modify these parameters only when you run System Setup by clicking on the System Setup icon in the system folder.

  • Page 160: Low-Level Voice Board Parameters

    Seconds SMDI to notify the switch that voice mail is running. (STROBE) When/How to Use The default should be sufficient for most Octel 50 systems. Related Parameters/Features The Use SMDI parameter must be enabled for this parameter to be used.

  • Page 161: Chapter 9 - Defining Phone System Signals

    C H A P T E R Defining Phone System Signals Call analysis enables the Octel 50 system to recognize dial tone, busy, no answer, and connect signals from the switch. Octel 50 includes the CCA utility for both Dialogic and Rhetorex voice boards, the AccuCall utility for Rhetorex boards, and the CPC utility for Dialogic boards.

  • Page 162: Running Call Analysis

    Octel 50 system meets the requirements for running call analysis. Determining If You Should Run Call Analysis In most cases, you must run Call Analysis when you are installing an Octel 50 system. There are instances, however, when you are not required to run it.

  • Page 163: Using Cca For Rhetorex And Dialogic Boards

    Advanced CCA options. You may not need to run CCA if the Octel 50 system is using a special board integration. Consult the Configuration Note to determine if you need to run CCA for the type of board you are using.
  • Page 164 If you are using fax mail, the tone for fax machine detection is automatically created and added to the tone table by CCA. However, if you need to run AccuCall, you must manually add this tone to the tone table. Octel 50 Installation Guide...
  • Page 165 14. To exit CCA from the Call Analysis Auto Mode dialog box, select Exit. The system reboots and the Octel 50 system launches, if it is configured to start automatically upon bootup. Octel 50 Installation Guide...

  • Page 166: Running Cca After Installation

    Running AccuCall–Call Analysis for Rhetorex Running CCA After Installation If you need to run CCA at a later time, either start the Octel 50 system then shut it down or load the voice board drivers from the command line by typing RHETDRV for Rhetorex boards or D40 for Dialogic boards.
  • Page 167 11. In the Phone No. field, enter the number of the extension you want AccuCall to dial. Use a comma (,) to insert necessary delays into the dial string. Each comma represents approximately 2 seconds. 12. To save changes to the Setup Screen, press <F7>. Octel 50 Installation Guide...
  • Page 168 Busy. Once you name the tone, it appears on the Main Menu dialog box. If you need to edit the tone later, select it from the Main Menu dialog box by highlighting it and pressing <ENTER>. Octel 50 Installation Guide...
  • Page 169 29. In the Type field, use the <SPACEBAR> to select a classification. Assign a RING type since you are currently testing the ring signal. 30. In the Terminating field, use the <SPACEBAR> to select Yes if the tone is used to indicate a disconnect. Octel 50 Installation Guide...
  • Page 170 36. Press <F3>. The Filters dialog box displays. 37. In the Filters box, enter all the frequency values listed in the Undefined Tone Frequencies box. Before you begin, verify that no two values are within 40 Hz of each other. Octel 50 Installation Guide 9-10...
  • Page 171 44. Set up a termination tone using the guidelines listed below: • If the busy tone is also the tone which Octel 50 hears if a caller hangs up, edit the busy tone and set the Terminating field to Yes.
  • Page 172 50. To exit the AccuCall program, press <F10>, then press <Y> at the prompt. The \CVR prompt displays. 51. To verify the tone table is saved in the Configure utility, from the \CVR prompt, type CONFIGUR then press <ENTER>. The Configure dialog box displays. Octel 50 Installation Guide 9-12...

  • Page 173: Common Accucall Problems/Solutions

    4. Pull some frequencies out of the Filter Table and out of the Tones. Ensure that no frequencies are within 40 Hz of each other and that the frequencies within the tones are matching the frequencies within the Filter Table. Octel 50 Installation Guide 9-13...

  • Page 174: Running Call Progress Characterization (Cpc) Call Analysis For Dialogic

    (where -H7 is the hardware interrupt level, -I6C is the software interrupt level, and -G20 allocates storage for tone templates), then pressing <ENTER>, or by typing D40 at the \CVR directory prompt, then pressing <ENTER>. Octel 50 Installation Guide 9-14...
  • Page 175 6. When prompted, enter the extension number. CPC dials the extension 10 times to listen for a busy signal. During this process, you do not hear any sounds. 7. When the process is complete, hang up the receiver. The \CVR prompt displays. Octel 50 Installation Guide 9-15...
  • Page 176 Defining Phone System Signals Running Call Progress Characterization (CPC) Call Analysis for Dialogic Notes: Octel 50 Installation Guide 9-16...

  • Page 177: Chapter 10 - Integrating With An Unterruptible Power Supply

    The steps in this section help you: • Understand UPS integration • Run the UPS Integrator utility A UPS is optional on the Octel 50 system. The UPS is not supplied nor is the UPS itself supported by technical support. Octel 50 Installation Guide 10-1...

  • Page 178: Understanding Ups Integration

    The UPS you use must have a serial port connection. • A serial port on the Octel 50 PC must be dedicated to the UPS. The Octel 50 system configuration (modem, serial integration, mouse, etc.) may require you to purchase an additional serial port card.

  • Page 179: Running Ups Integration

    Running UPS Integration Running UPS Integration To integrate the UPS with the Octel 50 system, you must rename one of a number of sample UPS configuration files as UPS.CFG. To use UPS Integration, the Octel 50 system must on the C:\ drive, as discussed in the section Installing the Octel 50 Software .
  • Page 180 Integrating with an Uninterruptible Power Supply Running UPS Integration Notes: Octel 50 Installation Guide 10-4...

  • Page 181: Chapter 11 - Setting Up The Fax Retrieval Utility

    C H A P T E R Setting Up the Fax Retrieval Utility This section describes how to set up Octel 50’s fax retrieval feature, which allows the Octel 50 system to automatically fax information to callers. Steps in this section help you: •...

  • Page 182: Understanding Fax Retrieval

    3. Press <3> from the Octel 50 Main menu to send a message. Enter the number of the mailbox that will be storing the fax documents as the destination mailbox. This...

  • Page 183: Changing A Fax Retrieval Document Number

    V-Trees. These extra zeroes are added by the system to create files with 8-digit filenames. A caller or the V-Tree creator does not need to enter these zeroes when specifying a fax. Octel 50 Installation Guide 11-3...

  • Page 184: Setting Up A Header Or Footer Page For The Brooktrout Board

    \CVR1 directory. Activating Fax Retrieval To activate fax retrieval: 1. Start Octel 50 if it is not already running. 2. Select System Setup from the Options menu. System Setup dialog box displays. 3. Select Change System Setup.

  • Page 185: Chapter 12 - Maintaining The System

    This section discusses procedures you can use to properly maintain the Octel 50 system. It includes information on several utilities included with Octel 50 that help you maintain Octel 50 files and rebuild files in the event they suffer damage due to problems with the computer system.

  • Page 186: Starting And Shutting Down Octel 50

    Use the following procedure to start Octel 50 from the \CVR prompt. Remember that you can also start the system by pressing <1> to select Run Octel 50 from the menu that displays when you turn on or reboot the PC.

  • Page 187: Adding Dialogic Boards

    Octel 50 site-specific information concerning Octel 50 system mailboxes, subscriber greetings and messages, and supervisor prompts. Use Quick Assist any time you want to check site-specific Octel 50 system file integrity or when you suspect file damage. There are four recovery mode options based on problem severity: •...

  • Page 188: Verifying Octel 50 File Integrity

    Using Quick Assist Verifying Octel 50 File Integrity The verify feature allows you to ensure the integrity of the site-specific Octel 50 system files. When you run Quick Assist Verify, the system searches the Octel 50 system’s \CVR1 directory to verify that: •...

  • Page 189: Running A Partial Mailbox Update

    When you select this option, the system creates a report with the specified filename in the \CVR1 directory. Select Printer if you want to send the report to the printer attached to the Octel 50 PC. Do not select the Printer option if there is not a printer attached to the PC.
  • Page 190 3. Select Recover Files. The Recover Options dialog box displays. 4. Under Options Select, select the Update (partial) option. 5. Under Options Information, in the Drive field, enter the drive on the Octel 50 PC where the \CVR1 directory is located.

  • Page 191: Running An Update On All Mailboxes

    When you select this option, the system creates a report with the specified filename in the \CVR1 directory. Select Printer if you want to send the report to the printer attached to the Octel 50 PC. Do not select the Printer option if there is not a printer attached to the PC.
  • Page 192 3. Select Recover Files. The Recover Options dialog box displays. 4. Under Options Select, select the Update (all boxes) option. 5. Under Options Information, in the Drive field, enter the drive on the Octel 50 PC where the \CVR1 directory is located.
  • Page 193 When you select this option, the system creates a report with the specified filename in the \CVR1 directory. Select Printer if you want to send the report to the printer attached to the Octel 50 PC. Do not select the Printer option if there is not a printer attached to the PC.

  • Page 194: Rebuilding All Mailboxes

    Installation Overview Using Quick Assist Rebuilding All Mailboxes The Rebuild (all boxes) recover feature allows you to rebuild all Octel 50 system mailboxes. Use this feature only if the system encounters a problem during an update and only under the guidance of a technical support representative.
  • Page 195 When you select this option, the system creates a report with the specified filename in the \CVR1 directory. Select Printer if you want to send the report to the printer attached to the Octel 50 PC. Do not select the Printer option if there is not a printer attached to the PC.

  • Page 196: Running Quick Assist As Part Of Routine Octel 50 Maintenance

    19. To close the Recover Options dialog box, select Cancel. 20. To close Quick Assist, select Quit from the Quick Assist dialog box. Running Quick Assist as Part of Routine Octel 50 Maintenance Quick Assist has been placed in the AUTOEXEC.BAT to correct any corruption problems that may have been caused by a power failure or any other abnormal program termination.

  • Page 197: Using The Log File Utility

    \CVR1 directory. Using the Log File Utility To ensure proper Octel 50 maintenance, a log file utility is called in the AUTOEXEC.BAT file to automatically compress and archive the Octel 50 system’s OPERATOR.LOG file. When the OPERATOR.LOG file has grown beyond a specified size (default is 1 megabyte), the log utility compresses the log and renames it to \CVR1\OPERATOR.1.

  • Page 198: Protecting Your System

    The General Transfer parameters in System Setup can prevent callers from accessing non-assigned extensions for this purpose: • Transfer Invalid Mailboxes During Business Hours • Transfer Invalid Mailboxes After Business Hours Octel 50 Installation Guide 12-14...
  • Page 199 If subscribers do not press <#>, the system pauses before allowing mailbox access. The Enable Extended Password Security parameter under Subscriber parameters in System Setup determines whether the system waits for Octel 50 Installation Guide 12-15...
  • Page 200 Before implementing security features on the phone system, contact a technical support representative to review the security features you intend to use to ensure they will not disrupt system performance in any way. Octel 50 Installation Guide 12-16...
  • Page 201 Logging Off from the System When Not Using It to Restrict System Management Access It is recommended that you always logoff from the Octel 50 system when not using it. This helps prevent unauthorized access to system manager functions. For additional information on logging into the system, see Chapter 2, “ The File Menu ,” in the Supervisor’s Guide .

  • Page 202: Security Checklist

    _____11. (Recommended) Logoff from the Octel 50 system when not using it to help prevent unauthorized access to management features.

  • Page 203: Chapter 13 - Testing And Troubleshooting The Octel 50 System

    S E C T I O N Testing and Troubleshooting the Octel 50 System After you install and set up the Octel 50 system, test the integration with the phone system and the Octel 50 software features to ensure the entire system works as it should.

  • Page 204: Testing And Troubleshooting Octel 50

    Testing and Troubleshooting Octel 50 Testing and Troubleshooting Octel 50 Once you install and set up Octel 50 and optional Octel 50 add-on modules at the customer site, it is essential that you test the software to ensure it is correctly configured and functioning as intended.

  • Page 205: Part 1-Integration, Greeting, And Messaging Testing

    Serial Integrations Test: Expected Outcome: Call into Octel 50 using the internal pilot number. Verify the ports answer as expected and the Channel Status display shows the status Querying Integration Note which hunt group method, linear or circular Server for the port.
  • Page 206 Inband/DID Integrations Test: Expected Outcome: Call into Octel 50 using the internal pilot number. Verify the ports answer as expected and the Channel Status display shows the status Answering for the port. Note which hunt group method, linear or circular (rotary), is used.
  • Page 207 At the Attendant menu prompt, dial the mailbox Note that if station set forwarding is on, the call will be number. returned to the Octel 50 system in a busy or no answer situation. If this test fails, see the “SMDI integration does not work”...
  • Page 208 Octel 50 Installation Test Plan Busy Test: Expected Outcome: Set the phone to forward to the Octel 50 system Verify the system voices, “I’m sorry, that extension is in ring-no-answer conditions. busy right now.” In a test mailbox, set the Busy feature to Default Verify the Channel status display shows the status on the Subscriber Settings dialog box.
  • Page 209 Turn Message Waiting Light Off Test: Expected Outcome: Call into the Octel 50 system and log into a test Verify the message waiting light for the phone set mailbox with the message waiting light on and associated with the mailbox turns off when you exit the select to listen to new messages.
  • Page 210 Testing and Troubleshooting the Octel 50 System Octel 50 Installation Test Plan Evening Greeting Test: Expected Outcome: From an external line, dial into the Octel 50 Verify the Octel 50 system voices the evening greeting. system during evening hours. Closed Greeting Test:...

  • Page 211: Part 2-Octel 50 Special Feature Testing

    Part 2—Octel 50 Special Feature Testing This section tests the greeting by port feature to verify the Greeting by Port Octel 50 system answers calls to different ports with the appropriate greetings. Test: Expected Outcome: From an external line, dial the phone number Verify each call is answered with the expected greeting.
  • Page 212 Make an extension busy. Verify the prompts specified under Call Queuing in System Setup are voiced for the first and second call From an external line, call into the Octel 50 queue positions, as appropriate. system and dial the busy extension.
  • Page 213 In a test mailbox, activate the call screening Verify the system voices to the caller, “Please speak feature. Call the Octel 50 system and dial the your name at the tone so I may say who is calling.” mailbox number.
  • Page 214 Settings dialog box. If this test fails, see the “Call handling does not work” From a non-integrated station set, call into the section of the Octel 50 Troubleshooting Table for Octel 50 system and dial the extension possible resolutions. associated with the mailbox.
  • Page 215 1. From an integrated station set, dial the pilot If this test fails, see the “V-Trees do not work” section number of the Octel 50 system and dial the of the Octel 50 Troubleshooting Table for possible extension for the mailbox. Do not answer the resolutions.
  • Page 216 Test: Expected Outcome: In a test mailbox, set up the message delivery Verify the Octel 50 system calls the specified phone feature to call a phone number. number and voices that there are messages and requests the password. Verify the message can be Delete any messages from the test mailbox.
  • Page 217 This section tests the intercom paging feature to verify Intercom Paging callers can page the desired parties. Note that you can only use this feature if the Octel 50 system uses supervised transfers or the switch provides a unique code for busy and ring-no-answer.

  • Page 218: Using The Octel 50 System Troubleshooting Table

    Using the Octel 50 System Troubleshooting Table Using the Octel 50 System Troubleshooting Table If you encounter a problem with the Octel 50 system, use this table for possible resolutions before contacting an authorized representative. By following these Octel 50...
  • Page 219 • Verify call analysis was run and Octel 50 correctly interprets signals from the switch. If call analysis was run and Octel 50 still cannot correctly interpret signals from the switch, contact a technical support representative for information on using Advanced Call Analysis.
  • Page 220 • Verify call analysis was run and Octel 50 correctly interprets signals from the switch. If call analysis was run and Octel 50 still cannot correctly interpret signals from the switch, contact a technical support representative for information on using Advanced Call Analysis.
  • Page 221 Note that if Quick Assist recommends using the Update All option, contact a technical support representative for assistance. Reboot the PC and restart Octel 50. If the problem persists, contact a technical support representative for information.
  • Page 222 • Verify the phone system switch is configured for supervised transfers. • Verify the PBX does not forward calls back to Octel 50 on a busy condition. System Setup parameters: • Verify the correct code is entered for the Transfer Release Code on Busy parameter under Call Transfer.
  • Page 223 Log out of supervisor access then log back in. • If a mouse is connected to the Octel 50 system, use the mouse to place the cursor in a field, button, or checkbox, then click the left mouse button to select the option.
  • Page 224 Add the results from steps 1 and 2 to determine the minimum amount of delay that should be entered in this field. If Octel 50 still does not recognize the hangup string, keep increasing this value by 20 milliseconds until it does. Resolution Possibilities:...
  • Page 225 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table transfers • Clear the previous CCA results and run Call Analysis again. For more information on running Call Analysis, see the topic, “Running Call Analysis,” in Chapter 9, Defining Phone System Signals.”...
  • Page 226 Verify the wiring to the fax card is set up correctly for the wiring method used (transfer or non-transfer). • Verify faxes have been loaded onto the Octel 50 system and are ready to be sent. • Verify a V-Tree has been created, includes the fax option, and is activated.
  • Page 227 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table • Confirm that message prompt numbers are specified on the System Prompts dialog box in the Attendant Menu Language 1 field and that the prompt is recorded.
  • Page 228 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table • Verify the correct mailboxes are assigned on the Greeting by Port dialog box and the Personal Greetings for the mailboxes are recorded with an appropriate greeting.
  • Page 229 Note that there must be at least two ports available on the Octel 50 system to complete a page cycle. • Note that paging works on Octel 50 systems using supervised transfers or a switch that uses a unique code for busy and no- answer.
  • Page 230 Resolution Possibilities: Cannot access mailbox features • Verify the sentinel on the Octel 50 system permits the feature. For information on verifying the features enabled on a sentinel, see the topic,”Displaying Features Enabled on the Sentinel,” later in this chapter.
  • Page 231 • Note that the number of days to save messages can be set to 99, allowing saved messages to remain on the Octel 50 system indefinitely. Class of Service dialog box: •...
  • Page 232 Resolution Possibilities: • Attach a digit grabber to monitor a line. Verify the Octel 50 system can access the line and connect to the phone number. • If Debug displays the error “WARNING 18 No Dial tone Detected,”...
  • Page 233 Resolution Possibilities: • Attach a digit grabber to monitor a line. Verify the Octel 50 system can access the line and connect to the phone number. • If Debug displays the error “WARNING 18 No Dial tone Detected,”...
  • Page 234 Note for the correct codes to enter in these fields. • Some PBXs require Octel 50 to wait for a confirmation tone to complete the message waiting light event. For these systems, enter a comma (,) at the end of the Message Waiting Light Suffix OFF or ON code.
  • Page 235 Resolution Possibilities: Message Waiting Lights do not work for DID • Unplug the port from the Octel 50 system and attach a digital phone to the port. Verify the message waiting light can be lit. System Setup parameters: • Verify that at least one port is enabled for outbound events under Channel Specific.
  • Page 236 Resolution Possibilities: • Try holding down <Ctrl-Alt-Del> for a few seconds. The PC will reboot and you can restart Octel 50 If this does not work the first time, try holding them down a little longer. • If the previous procedure does not work, the last resort is to turn off power to the PC.
  • Page 237 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table representative. Shut down Octel 50 by selecting Exit from the File menu. Run the Quick Assist utility using the Verify option. If Quick Assist does not report any errors, restart Octel 50.
  • Page 238 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table Ports come off hook when there are no calls Resolution Possibilities: System Setup parameters: • Verify all ports enabled for outbound events under Channel Specific have a dial tone. If no dial tone is detected, the system assumes there is an incoming call.
  • Page 239 Verify a formatted diskette is in a valid PC diskette drive and that the drive door is closed properly. • Attempt to save a file from another application on the Octel 50 PC to determine if there is a problem with the diskette drive. Resolution Possibilities: Cannot print reports •...
  • Page 240 Verify the printer is ready to print (power is on, printer is online, printer contains paper). • Verify the printer is attached to the Octel 50 PC or accessible through the network. • The printer may be hung. Use the CLRPRT command from the command line interface to clear the printer.
  • Page 241 Testing and Troubleshooting the Octel 50 System Using the Octel 50 System Troubleshooting Table Serial Integration utility is the correct value for the serial integration device. • Verify the PARITY value selected on the ICONFIG dialog box in the Serial Integration utility is the correct value for the serial integration device.

  • Page 242: Understanding Call Flow For Specific Call Handling Conditions

    Determining a Switch’s Disconnect Signal When you are troubleshooting certain integration issues, you are instructed to confirm that Octel 50 is configured to detect the appropriate disconnect signal from the switch. When possible, consult the Configuration Note and the switch documentation for this information.

  • Page 243: Displaying Features Enabled On The Sentinel

    Sentinel program to display a list of enabled features. To display features enabled on the sentinel: 1. If the Octel 50 system is not running, proceed to step 2. If the Octel 50 system is running, shut down it down: a.

  • Page 244: Using The Command Line Interface

    The Command Line feature provides an interface for you to enter system operation commands while the Octel 50 system is running. The available commands enable you to perform a number of functions, including copying files, disabling and enabling ports, and enabling the debug feature.

  • Page 245: Clearing The Printer

    Testing and Troubleshooting the Octel 50 System Using the Command Line Interface Clearing the Printer Use the following procedure to reset the printer functions when a hung condition is determined. The printer may hang due to an internal problem or an undetected system problem.

  • Page 246: Changing The System Date

    Testing and Troubleshooting the Octel 50 System Using the Command Line Interface Changing the System Date Use the following procedure to set the date on the PC. The default is the date set by the operating system on the PC.

  • Page 247: Activating And Deactivating Digit Grabber

    Testing and Troubleshooting the Octel 50 System Using the Command Line Interface Activating and Deactivating Digit Grabber Use the following procedures to activate and deactivate the digit grabber utility. When debug is enabled, digits sent by the switch display on the Command Line interface.

  • Page 248: Dropping Ports

    RESTART Shutting Down the System Use the following procedures to shut down the Octel 50 system. This command shuts down system operations and returns to the operating system. Unoccupied ports are disabled to prevent further incoming calls. Each occupied port is automatically disabled after current calls are terminated.

  • Page 249: Displaying Memory Statistics

    Testing and Troubleshooting the Octel 50 System Using the Command Line Interface To perform a force system shutdown: 1. Press <ESC> to close the active display and active the menu bar. 2. Select Command Line from the Display menu. 3. From the Command Line, type then press <ENTER>.

  • Page 250: Displaying File Command Settings

    Testing and Troubleshooting the Octel 50 System Using the Command Line Interface 2. Select Command Line from the Display menu. 3. From the Command Line, type then press <ENTER>. STRESET Diagnostic statistics, serial call counts, and application-defined statistics are not reset with the STRESET command.

  • Page 251: Chapter 14 - Understanding Phrase Files And Using V-Edit

    This section lists Octel 50’s phrase files along with each phrase’s corresponding phrase number, helps you use the system’s multilingual capabilities, and helps you use Dialogic V-Edit and Rhetorex V-Edit to record and modify phrases for use with Octel 50. Octel 50 Installation Guide...

  • Page 252: Understanding Octel 50 Phrase Files

    Understanding Octel 50 Phrase Files Understanding Octel 50 Phrase Files Octel 50 uses three phrase files: SO3-ALL.*, SO3-D1.*, and SO3-D2.*, where the * represents a VAP extension for systems using a Dialogic voice board or a VOX extension for systems using a Rhetorex voice board. The first two phrase files contain system prompts, while the SO3-D2.* file is an empty file for storage of custom phrases recorded...
  • Page 253 “and” “oh” “AM” “PM” “January” “February” “March” “April” “May” “June” “July” “August” “September” “October” “November” “December” “on” “at” “zero” .25 second silence .50 second silence .75 second silence 1.0 second silence “month” “day” “hour” “minute” Octel 50 Installation Guide 14-3...
  • Page 254 103 “To page the person you are calling, press 4.” 106 “...press 7.” 125 “To continue holding, do nothing. To try another extension, press 1. To leave a voice mail message, press 2.” 126 “You are currently number ...<number>...” Octel 50 Installation Guide 14-4...
  • Page 255 233 “Or press the star button for a complete directory.” 238 “...private.” 239 “This message is marked...” 243 “For a directory, press star star.” 252 “To leave a voice mail message, press 2.” 253 “Or to try the extension again, press 3.” Octel 50 Installation Guide 14-5...

  • Page 256: So3-D1.Vap And So3-D1.Vox Phrase Files

    “To allow local message delivery, press 1. To allow long distance message delivery, press 2. Or for no message delivery, press 3.” “To allow regular beeper paging, press 1. To allow digital beeper paging, press 2. Or for no beeper paging, press 3.” Octel 50 Installation Guide 14-6...
  • Page 257 “Enter the number of the folder in which you want to save this message. Or, if you do not want to save it in a folder, press 0. For a listing of current folders, press star.” “Folder deleted.” “To create or update your V-Tree, press 1.” Octel 50 Installation Guide 14-7...
  • Page 258 “To forward calls to another mailbox, press 3.” “To review active call handling options, press 8.” “...for...” “The optional prompt must be recorded before it can be used for call handling.” “To be transferred to a live operator, press 0.” Octel 50 Installation Guide 14-8...
  • Page 259 “To accept, press 1. To rerecord, press 2. Or, to delete, press 3.” “I’m sorry. There are currently no directory entries recorded.” “At the tone, record optional prompt number 1.” “At the tone, record optional prompt number 2.” 100 “To review options, press 9.” Octel 50 Installation Guide 14-9...
  • Page 260 128 “Local outcalling is permitted.” 129 “No outcalling is permitted.” 130 “The maximum recording time for a message is...” 131 “The maximum number of messages allowed is...” 132 “The maximum recording time for all messages is...” Octel 50 Installation Guide 14-10...
  • Page 261 158 “Enter the number of the mailbox to search for messages from.” 159 “To scan for messages from a specific mailbox, press 6.” 160 “This message is marked ‘listen only’.” 161 “Recording of prompts...” 162 “Message scanning...” 163 “Call handling ...” 164 “Editing sent messages...” Octel 50 Installation Guide 14-11...
  • Page 262 194 “To leave a voice or fax mail message, press 2.” 195 “...has not picked up messages.” 196 “To include a fax, press star.” 197 “Press the start button on your fax machine now.” 198 “Press the start/receive button on your fax machine now.” Octel 50 Installation Guide 14-12...
  • Page 263 235 “To confirm the deletion of this V-Tree, press 9. If you do not want to delete this V- Tree, press pound.” 236 “The option you have selected is incomplete. Please select another option.” 237 “You have requested document number...” 238 “...to be delivered to...” Octel 50 Installation Guide 14-13...
  • Page 264 274 “To change a message that has been sent, press 7.” 275 “I’m sorry, there is no page for...” 276 “For more options, press 9.” 277 “To return to the automated attendant, press 0.” 278 “To return to voice mail, press 0.” Octel 50 Installation Guide 14-14...
  • Page 265 310 “Enter the number to display on the digital beeper followed by the pound sign.” 311 “Call screening...” 312 “To reschedule your wake-up call, press 1. To turn your wake-up call off, press 2.” 313 “Enter the phone number for your wake-up call followed by the pound sign.” Octel 50 Installation Guide 14-15...
  • Page 266 342 “You have entered an invalid password. The maximum password length is...” 343 “...digits and cannot begin with zero.” 344 “First new message...” 345 “First saved message...” 346 “Next message.” 347 “...from...” 348 “This message is marked urgent.” Octel 50 Installation Guide 14-16...
  • Page 267 378 “In addition to your personal greeting prompt, two optional prompts are available for special call handling functions. To activate your optional prompts, refer to the Call Handling section of your Subscriber’s Guide.” 379 “...sent...” 380 “...has not been received.” Octel 50 Installation Guide 14-17...
  • Page 268 407 “To reject the call, press 1, or to redirect the call, press star.” 408 “In the morning.” 409 “In the evening.” 410 “Or to return to the message menu without sending the message, press pound.” Octel 50 Installation Guide 14-18...
  • Page 269 An example is, ‘Please hold for Mary Jones’.” 434 “Next we are going to record your directory prompt, which consists of your name and mailbox number. This prompt will be added to your company’s directory listing, Octel 50 Installation Guide 14-19...
  • Page 270 453 “Your fax will be sent to...” 454 “Your faxes will be sent to...” 455 “...attempts will be made to deliver the selected faxes.” 456 “This message includes a fax which has never been retrieved.” Octel 50 Installation Guide 14-20...
  • Page 271 484 “Voice information processing system. Press 1 to disconnect.” 485 “Your message to..” 486 “Access phone number..” 487 “...could not be delivered because...” 488 “To update a Distribution list or Network Address, press 6.” 489 “Your sending options will be ignored.” Octel 50 Installation Guide 14-21...
  • Page 272 519 “...is not an active personal network address.” 520 “...to re-enter, press pound.” 521 “If no password is desired, press zero followed by the pound sign.” 522 “Message canceled.” 523 “Message dispatched.” 524 “Network address...” Octel 50 Installation Guide 14-22...

  • Page 273: Preparing Professionally-Recorded Phrases For System Use

    D. Using the Multilingual Capabilities Octel 50 has the ability to support up to five languages, English plus four others. To activate the multilingual capability, specify the number of languages supported on the system in the Number of Languages parameter in the System Setup.

  • Page 274: Fourth Additional Language

    • Phrases professionally recorded outside of Octel 50 Phrases you create or modify using V-Edit that you want to use with Octel 50 must be stored by phrase number in the SO3-ALL.VAP, SO3-D1.VAP, and SO3-D2.VAP files in the \CVR directory.

  • Page 275: Preparing Existing Phrase Files For Use With V-Edit

    \VEDIT directory for use with V-Edit. To prepare an existing phrase file for use with V-Edit: 1. Shut down the Octel 50 system if it is currently running: a. If the Mailbox Status screen is open and the Exit button is highlighted, press <ENTER>.
  • Page 276 The bottom of the screen displays the V-Edit main menu. As you use V-Edit, you can press <ESC> to exit the current function or return to the previous menu. For example, to return to the Main menu from the Edit menu, press <ESC>. Octel 50 Installation Guide 14-26...

  • Page 277: Opening Or Creating A Phrase File

    8. Repeat steps 5 through 7 until you record the last phrase (specified in step 4). Once you record the last phrase, the record window then automatically closes. If you want Octel 50 Installation Guide 14-27...

  • Page 278: Adding Blank Phrases To A Phrase File

    5. Select the portion of the phrase you want to hear. For information on selecting part of a phrase, see the topic, “Selecting a Portion of a Phrase,” later in this chapter. 6. To review the phrase, press <P>. The phrase voices. Octel 50 Installation Guide 14-28...

  • Page 279: Rerecording A Phrase

    4. At the phrase prompt, enter the number of the phrase you want to rerecord, then press <ENTER>. The selected phrase is graphically displayed. 5. Press <R>. 6. To begin recording, press <SPACEBAR> and begin speaking. 7. To end recording, press <SPACEBAR>. Octel 50 Installation Guide 14-29...

  • Page 280: Editing A Phrase

    4. At the phrase prompt, enter the number of the phrase you want to view, then press <ENTER>. The selected phrase is graphically displayed with the left cursor blinking. 5. Press <M>. The Edit Mode menu displays. 6. To select Edit Middle mode, press <2>. Octel 50 Installation Guide 14-30...

  • Page 281: Copying A Segment Of A Phrase Into A File

    <ENTER>. If that phrase number is already recorded, it is graphically displayed with the left cursor blinking. 5. Press <M>. The Edit Mode menu is displayed. 6. To select Insert mode, press <3>. Octel 50 Installation Guide 14-31...

  • Page 282: Trimming An Existing Phrase

    4. At the phrase prompt, enter the number of the phrase you want to delete, then press <ENTER>. The selected phrase is graphically displayed. 5. Press <D>. The current phrase is deleted. Use caution when deleting phrases as the current phrase is immediately erased when you select Delete. Octel 50 Installation Guide 14-32...

  • Page 283: Writing A Phrase To A File

    When you use this procedure to write a phrase to a file, the phrase is not stored as an indexed file, such as the Octel 50 phrase files, but is stored as a single-phrase file to which no additional phrases can be added. To write a single phrase to an indexed phrase file, see the procedure on writing a phrase to an indexed file.

  • Page 284: Reading A Phrase Into A File

    7. To create a new text record or modify the existing text record for the next or previous phrase in the open phrase file, press the <-> or <+> key, respectively, then repeat steps 5 and 6. Octel 50 Installation Guide 14-34...

  • Page 285: Converting An Ascii-Based Text Record For Use With V-Edit

    5. Press <D>. 6. When prompted whether you are sure you want to delete the text, press <Y> to remove the current text record or <N> to return to the Text menu. Octel 50 Installation Guide 14-35...

  • Page 286: Deleting All Of The Text Records In A Phrase File

    You can print the text records for a phrase file to be used as a recording script or for future reference. Make sure a printer is connected to the Octel 50 PC and that the printer is on and functioning properly.

  • Page 287: Removing Unused Space From Phrases

    3. When prompted to enter the starting phrase number, either press <ENTER> to accept the default (the first phrase in the file) or enter the number of the phrase at which you want to begin removing silence, then press <ENTER>. Octel 50 Installation Guide 14-37...

  • Page 288: Exiting V-Edit

    2 of the procedure Preparing Existing Phrase Files for Use with V-Edit: a. Follow the procedure in step 1 to shut down the Octel 50 system. b. From the \CVR prompt, rename the backup file to overwrite the modified phrase file.

  • Page 289: Using Rhetorex V-Edit

    Existing phrases previously recorded with V-Edit • Phrases professionally recorded outside of Octel 50 Phrases you create or modify using V-Edit that you want to use with Octel 50 must be stored by phrase number in the SO3-D1.VOX, SO3-D2.VOX, or SO3-ALL.VOX phrase files.

  • Page 290: Preparing An Existing Phrase File For Use With V-Edit

    Remember that phrase files SO3-D1.VOX and SO3-ALL.VOX contain the standard phrases used by Octel 50. Do not create a new file with one of these names or modify an existing file without verifying the phrase numbers very carefully. Keep a list of the phrases and their corresponding numbers as you will need to refer to this list while using V-Edit.

  • Page 291: Starting Rhetorex V-Edit

    <ENTER>. D2025.LIN Once you finish using V-Edit reviewing or modifying the phrase, you must follow the procedure Compressing Phrases for Use with Octel 50. Otherwise, the phrases are unusable. Starting Rhetorex V-Edit Use the following procedure to start Rhetorex V-Edit. To properly connect to V-Edit, you must know the base memory of the voice board containing the channel through which you want to connect.
  • Page 292 Edit, press <4> from the Voice Editor Configuration menu. Do not select this option unless the Octel 50 PC is properly connected to a printer able to print graphics. 13. When prompted, enter the number of the port to which the printer is connected, then press <ENTER>.

  • Page 293: Dialing Into V-Edit

    2. To review the phrase in the foreground, press <P>. If you only want to listen to a portion of the phrase, see the topic, “Selecting a Segment of a Phrase,” later in this chapter. 3. If you want to swap the foreground and background phrases, press <O>. Octel 50 Installation Guide 14-43...

  • Page 294: Recording Phrases

    Phrase Files for Use with V-Edit before you record. If you are creating a new phrase file, you must save the phrases as .LIN files, then follow the procedure Preparing Files for Use with Octel 50. To insert a new recording into an existing phrase, see the topic, Pasting into Phrases, later in this chapter.

  • Page 295: Modifying The Display Scale

    To display the full length of the phrase by moving the cursors to select the entire phrase, press <Alt-S>. To move the cursors, see the topic, “Selecting a Segment of a Phrase,” earlier in this chapter. Octel 50 Installation Guide 14-45...

  • Page 296: Saving And Assigning Display Settings

    1. Complete the procedure, “Selecting a Segment of a Phrase,” earlier in this chapter to select the segment you want to delete. 2. From the Main menu, press <D> to delete the segment of the phrase between the cursors. 3. From the Main menu, press <W>. Octel 50 Installation Guide 14-46...

  • Page 297: Copying Phrases Or Segments Of Phrases

    Press <Y> to write the phrase or <N> to cancel. If you press <Y>, the name of the file to which the phrase is written is displayed. Press any key to continue. Octel 50 Installation Guide 14-47...

  • Page 298: Exiting V-Edit

    Use the following procedure to exit the V-Edit. To exit V-Edit: 1. From the Main menu or the Cursor menu, press <F10>. 2. When prompted to confirm that you want to exit V-Edit, press <Y>. The \VEDIT prompt displays. Octel 50 Installation Guide 14-48...

  • Page 299: Preparing The Phrases For Use With Octel 50

    Remember that phrase files SO3-D1.VOX and SO3-ALL.VOX contain the standard phrases used by Octel 50. Do not create a new file with one of these names or modify an existing file without verifying the phrase numbers very carefully.
  • Page 300 For example, if you followed the example in step 2 of the procedure Preparing an Existing Phrase for Use with V-Edit to create a backup in the \CVR directory named SO3-D2.BAK, from the \CVR prompt, type then REN SO3-D2.BAK SO3-D2.VOX press <ENTER>. Octel 50 Installation Guide 14-50...

  • Page 301: Index

    Transfer method, 3-11 Switch Integrator utility, 7-2 System Setup utility, 8-2 FD.CFG, 4-11 voice boards, 3-3 FD.EXE, 4-11 Connecting telephone and fax lines to the phone FDEXIT.EXE, 4-11 system, 3-10 Footer for fax retrieval, setting up, 11-4 Octel 50 Installation Guide...
  • Page 302 12-5 Low-level Voice Board Setup parameters, 8-100 running an update on all system mailboxes, 12-7 running as routine maintenance, 12-12 verifying Octel 50 system file integrity, 12-4 Mailboxes rebuilding all mailboxes, 12-10 running a partial mailbox update, 12-5...
  • Page 303 V-Edit (Dialogic), 14-23 Dialing parameters, 8-59 Fax Extensions tab, 8-40 V-Edit, using, 14-24 Fax parameters, 8-35 Verifying Octel 50 system file integrity, 12-4 General parameters, 8-3 General Transfer parameters, 8-12 VFTREE.DAT, 4-12 Hangup Detection parameters, 8-88 Visual Voice Editor (Rhetorex), 14-23...
  • Page 304 NDEX Visual Voice Editor, using, 14-39 Voice Board parameters, 8-100 Voice boards adding additional boards to the system, 12-2 configuring, 3-3 connecting to the phone system, 3-10 installing, 3-9 Octel 50 Installation Guide...

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